Hello Lucky

★★★★☆
  • 977 Howard St No 299

    San Francisco, CA 94103

    Map & Directions
  • 415-355-0008

About Hello Lucky

Hours
Mon-Fri 9am-6pm

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We hired Hello Lucky to design our wedding invitations... where to begin.

I can't complain about their printing quality because we never got that far. We wanted to create custom invitations that would reflect the mood and feeling of our wedding - in our initial visit, the associate gave us a bunch of clip art books to look through for inspiration, then left to go do other things. Since she wasn't the designer, we figured we'd start with a general idea then pare it down at a later stage. This might be a good place to have printing done or you want to use their stock design, but we didn't get any help or inspiration at this point. (As a point of comparison, when we sat down to have our cake designed, we communicated our ideas and the cake designer came up with a sketch a couple days later that was exactly what we wanted.)

Eventually we came up with a rough idea kludging together some clip art and our own fuzzy ideas that we gave to Hello Lucky to have designed. It took about 3 weeks to get an initial sketch back from the designer - this was after multiple emails with no response, and finally we called our associate to see what was going on. She said she "forgot to put in the order" and we'd have a sample in two days.

When we did get the sample, it was nothing like what was discussed. For example, the main invitation was supposed to have green flowers in the background, and the whole background was pink. What's more, there was no design elements added or edited from our initial specs. We really felt like we were tasked with doing every element of the design, and had to list out every change we wanted, with no input or expertise from Hello Lucky - we could have done the same at VistaPrint.

At this point, we were getting concerned about how long this was going to take. Our associate said "don't worry, if you need to you can have it rushed for a 20% fee". Umm, excuse me? Wasn't our design sitting on your desk for three weeks while you ignored our emails?

At this point we were very unhappy but didn't want to switch printers so late in the game. We were assured we'd get updated proofs "Thursday or Friday". When that deadline was missed with no explanation, it was the last straw for us. We notified Hello Lucky we'd be going elsewhere for our invites, and explained the reasons why.

What was their response to that? Nothing at all - just what we'd come to expect from Hello Lucky.

0
★☆☆☆☆

We hired Hello Lucky to design our wedding invitations... where to begin.

I can't complain about their printing quality because we never got that far. We wanted to create custom invitations that would reflect the mood and feeling of our wedding - in our initial visit, the associate gave us a bunch of clip art books to look through for inspiration, then left to go do other things. Since she wasn't the designer, we figured we'd start with a general idea then pare it down at a later stage. This might be a good place to have printing done or you want to use their stock design, but we didn't get any help or inspiration at this point. (As a point of comparison, when we sat down to have our cake designed, we communicated our ideas and the cake designer came up with a sketch a couple days later that was exactly what we wanted.)

Eventually we came up with a rough idea kludging together some clip art and our own fuzzy ideas that we gave to Hello Lucky to have designed. It took about 3 weeks to get an initial sketch back from the designer - this was after multiple emails with no response, and finally we called our associate to see what was going on. She said she "forgot to put in the order" and we'd have a sample in two days.

When we did get the sample, it was nothing like what was discussed. For example, the main invitation was supposed to have green flowers in the background, and the whole background was pink. What's more, there was no design elements added or edited from our initial specs. We really felt like we were tasked with doing every element of the design, and had to list out every change we wanted, with no input or expertise from Hello Lucky - we could have done the same at VistaPrint.

At this point, we were getting concerned about how long this was going to take. Our associate said "don't worry, if you need to you can have it rushed for a 20% fee". Umm, excuse me? Wasn't our design sitting on your desk for three weeks while you ignored our emails?

At this point we were very unhappy but didn't want to switch printers so late in the game. We were assured we'd get updated proofs "Thursday or Friday". When that deadline was missed with no explanation, it was the last straw for us. We notified Hello Lucky we'd be going elsewhere for our invites, and explained the reasons why.

What was their response to that? Nothing at all - just what we'd come to expect from Hello Lucky.

Pros: Nice default designs

Cons: Bad customer service, did not deliver as promised

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Hello!Lucky is nothing short of amazing. It was an enormous treat to have the opportunity to work with them throughout the design process, and we were thrilled with the superb results. H!L designed our save-the-dates and invitations, as well as our day-of stationery, and they did a flawless job setting the tone for our event. Nothing conveys style and elegance quite like letterpress, and H!L is the best of the best. Although the budget-conscious bride may understandably have reservations, letterpress is well worth the expense!

Hello!Lucky was wonderful at each step of the planning process. We communicated entirely over email and H!L was always prompt in responding to our questions and suggestions, quick in producing proofs, and timely with shipping. Having put our faith in their impeccable design team, we were dazzled by the finished product. Every piece is a lovingly hand-crafted work of art. What better way to announce and commemorate your event?

Trust Hello!Lucky to make all of your letterpress dreams comes true!

2
★★★★★

Hello!Lucky is nothing short of amazing. It was an enormous treat to have the opportunity to work with them throughout the design process, and we were thrilled with the superb results. H!L designed our save-the-dates and invitations, as well as our day-of stationery, and they did a flawless job setting the tone for our event. Nothing conveys style and elegance quite like letterpress, and H!L is the best of the best. Although the budget-conscious bride may understandably have reservations, letterpress is well worth the expense!

Hello!Lucky was wonderful at each step of the planning process. We communicated entirely over email and H!L was always prompt in responding to our questions and suggestions, quick in producing proofs, and timely with shipping. Having put our faith in their impeccable design team, we were dazzled by the finished product. Every piece is a lovingly hand-crafted work of art. What better way to announce and commemorate your event?

Trust Hello!Lucky to make all of your letterpress dreams comes true!

Pros: Unrivaled quality, excellent team, so much fun to work with!

Cons: None

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I really like this store for the beautiful handmade paper they supply. It's worth my trip from San Jose to include Hello Lucky in my list of to do's! I create cards and I really like having a variety of papers on on hand.

4
★★★★☆

I really like this store for the beautiful handmade paper they supply. It's worth my trip from San Jose to include Hello Lucky in my list of to do's! I create cards and I really like having a variety of papers on on hand.

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This store is located on the 4th street shopping thoroughfare. It is very near the freeway. The store is very small but attractively decorated with beautiful handmade papers. They carry large sheets, like 30-40 inches long, of handmade paper. They also sell things like journals covered with handmade paper. Parking is the only problem to get to this store. The street is very busy with shoppers walking from store to store and lined with parked cars. If you find parking, it's best to leave your car there and walk from store to store.

4
★★★★☆

This store is located on the 4th street shopping thoroughfare. It is very near the freeway. The store is very small but attractively decorated with beautiful handmade papers. They carry large sheets, like 30-40 inches long, of handmade paper. They also sell things like journals covered with handmade paper. Parking is the only problem to get to this store. The street is very busy with shoppers walking from store to store and lined with parked cars. If you find parking, it's best to leave your car there and walk from store to store.

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