I first posted this to Yelp....I recommend them. Period. I faxed the following letter to Mark, founder of Holland Car Care:
"April 25, 2008 In regards to: Nineteen Excellent Years of Service (Since October 1989)
Mark Schwartz
22 S Claremont St
San Mateo, CA 94401-3258
Dear Mark,
A little over 19 years ago, I received my Holland Car Care coupon in the mail, I remember talking to you, Mark, directly and you said that you wanted my business, and encouraged me to come in after the Volvo's 4 year warrantee period (six month later). I did and continue to service my cars here today. I hope to purchase my next car from Holland Car Care!
All I wanted was to have a dependable car and so asked, "Please service my car as if I planned to travel to LA tomorrow", and Holland Car Care continues to provide me with a car always maintained where I do not have to worry about breakdowns on the side of the road. With over 450,000 miles on my car, and as of this day, still have the confidence to drive anywhere in California without a second thought.
Although I have had a few freeway breakdowns, I attribute these to times when I pushed the maintenance window by deferring service..
Thank you personally, for setting the standard: trust and service. I highly recommend you to anyone interested in the best trustworthy service in the bay area. Thank you, thank you, and Thank you.
I, Peter Kemberling, thank you, and those I have recommend to your business: Sonia V thanks you, and Keith D thanks you.
As a small token of my appreciation, I ordered a couple pizza's from Windy City Pizza to be delivered at 11 AM today. Please thank your team for their excellence in service!
Gratefully,
Peter Kemberling
Volvo Owner and Holland Car Care Customer
Pros: Straight forward, honest, great customer service. If they know, they tell you, and they fix it!
Cons: I want a new car, but they keep my old one running...need to buy a newer car
Holland Car Care
1 review –
