I'm not even sure where to begin my review. I am so angry with Sacred Art Tattoo & Piercing that I have actually almost achieved a Zen-like state. I'll start at the beginning:
On 12/10/11 at around 7 PM my son and I drove into Hollywood so that I could make an appointment to get a tattoo here. For my Birthday, the past few years, I have been getting tattoos. I spoke with Sean and presented him with two ideas I had. He said that he could do them both for $350 -which is an amazing deal! I, of course accepted that price, paid him $30 deposit and scheduled an appointment for a week later 12/17/11 at 7 PM.
Tonight, 12/17/11, I arrived early, because I try to be respectful of a professional's time. I showed a half an hour early.
First, I was told that Sean was unable to do the tattoo, instead Cayce (Pronounced:Chase) would be doing it.
Worth mentioning; when I arrived Sean was finishing a tattoo that was scheduled before me, as three walk-ins were looking through various flash books looking for matching butterfly tattoos.
Fine, I only booked with Sean because he was the first person I spoke to last week.
Second, I was told Cayce was running a little late and could I come back at 8 PM. No problem. An hour spent at Starbucks watching the Blues/Predator's game. Blues lost in a shoot out 2-1.
I arrive back at the shop promptly at 7:58 PM. Sean, Cayce, and Bryan are all just starting to work on one each of the three walk-ins that got priority over my scheduled appointment. My scheduled appointment was 7PM and at 8PM they are just starting three walk-ins?!?
I actually "checked-in" via Yelp at this point. And a coupon for 15% pops up I show it to "Q", the manager and he says that not only will they honor it but he'll bump it to 20% because I was being cool about the inconvenience. Awesome.
8:00 PM rolls by. Then 9 PM. 20 passed 9 Cayce finished the walk-in's tattoo and asks if I mind if he grabs half a cigarette. No problem I want my tattoo artist to be calm and not jonesing for a smoke. Afterwards he starts drawing my design. Worth mentioning at this point -I have 10 other tattoos, both my nipples and my ears pierced. This is not the first time I've been to a tattoo shop. You pay the deposit to cover the design work - it should have been done before I got there.
He finishes the design, it is significantly smaller than what I anticipated, and discussed with Sean, but still good work. No mention of the other tattoo that Sean agreed to do. I bring it up to Cayce and he very apologetically explains that he can't do both for that price. I tell him I understand and I'd like my $30 back because nothing is coming together the way it should. He ask me to wait a second goes and talks to Sean. Sean agrees to do the second tattoo, at a later date, for the same price we discussed. Cool.
Time to pay for the work. Cayce reminds me that I owe $320, I don't know what happened to my 20% off. But I am too tired to complain. He asks me if I have cash. No I don't walk around Hollywood with cash. No one but tourists do. I ask about the cash machine. It doesn't work. But the place next door has a cash machine. Cool, except they've been closed at this point for about an hour. "Q" sends me across Sunset to a strip mall that has an ATM machine I walk over only to see that it is out of order. So when I get back I have to re-schedule with Cayce for another week.
Had I known I needed cash at any time during the nearly four hours I waited I could have gotten cash. If I had been told that last week I would have been prepared and brought cash. I am debating if I don't just chalk this up as a $30 dollar hard lesson.
I showed up early, as a professional courtesy, so that I didn't waste their time. What is my time worth? I arrived early at 6:30 PM and I left with no work done at 10:15 PM. Not to mention the time spent sitting in traffic and the time I, clearly, wasted to drive in and personally schedule an appointment.
Insult to injury, the entire time I was waiting I had to stand. Sacred Art is an extremely small shop and there is no "waiting area" to speak of. However, as each of the 3 "walk-in" tattoos were finished while they waited for their friends work to be completed they were offered a chair.
The sad thing is I was excited to go here because of all the great reviews I read and that they were in the top 5 rated tattoo shops in L.A.
This may have been an isolated incident. But I cannot in good conscience give them any kind of a recommendation. The guys were all very personable but you know what they say about "a wolf in sheep's clothing". Personally I feel very distrustful about a Hollywood tattoo shop. And I obviously was not a valued customer.
If I have misrepresented any of the facts I openly invite "Q", Sean or Cayce to refute them. I tried to write this review honestly and without too much personal interjection.