Pretty Paws By Samantha

★★★☆☆
  • 1461 Beach Park Blvd

    Foster City, CA 94404

    Map & Directions
  • 650-577-8002

About Pretty Paws By Samantha

Categories
Hours
Mon - Fri, 9am - 5pm; Sat, 10am - 6pm

Pets & Animals

Pets & Animals
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2.8 5
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We have two cats one is 3 years old and the other is 5 years old. After moving to Foster City from Menlo Park we decided to look for a local grooming spot. We found Pretty Paws when we were shopping in the area that it is located. Written below is my input on Pretty Paws.

Pros
Great location and hours
Great price
When dropping off our cats the first impression of the Pretty Paws employees was loving and happy
Most of the grooming looked to take place in an open space visible to whomever walked by

Cons
After calling at 2pm to check the status of how my cats were doing the employee who answered the phone said, the shaving went great and they are under the dryer from their baths right now, but they wont be ready for pickup until 4.

At 4:10 I arrived at Pretty Paws and this is what was said One of your cats jumped off the grooming table twice and was chased around and nipped by the dogs. I hated to hear that my cat was being chased but I understood that could happen (however, I do not understand how it happened twice). The employee then told me that neither of the cats was given a bath due to everything that happened with the one cat. I do not understand why my second cat was not able to get a bath since he was supposedly a great cat. When I asked the employee why my second cat did not get a bath she said she did not know since she was not the one that was working on my cats. This is when the much older lady that I had met from when I dropped off my cats in the morning approached the front of the room (I will call her employee #2). Employee #2 looked angry and frustrated with my questions and she said that is just how it had to be. So that takes me to payment. Pretty Paws charges $49 per a cat. Employee #1 rang up the bill while employee #2 was trying to justify why my cats did not get their full grooming treatments (keep in mind the phone call I made that they said everything was great and that my cats were both under the dryer from their baths-----umm can we say lie). Employee #1 said that will be $98, meaning that I was being charged full price for both of the cats even though they only got half of what they told me the cats would get. I said you mean $49, right? The employee said no, we charge one flat rate for cats. I said that was ridiculous and I wanted to speak to her manager. The employee then called her manager. The manager told the employee all she could do was make it $46 per cat so $92 altogether. After a 5 minute conversation of the employee laughing and saying I know, she walked back toward me and said in an unprofessional tone we cant do anything more for you. As I was saying that this was a shady business, a clients medium sized black and white dog approached the employee and the employee used her full leg to harshly KICK THE DOG in its side to move it away. This kick was not a small budge, it was a full on kick! I about fell over with disbelief. I thought, if that could happen in front of me than what they are doing to the pets when no one is around. All that the dog did was rub up against her leg. After the dog was kicked it whimpered away. After that happened I was disgusted, let the two employees know how I felt about everything I saw, grabbed my cats, paid my $92, and left.

I am an animal lover but if I wasnt, this place would still really disgust me after what had happened. Please, DO NOT take your pets here. They may be a good price and put on a good face but read reviews and really check them out. If they can do everything they did to me and my pets who says it wont happen to you.

1
★☆☆☆☆

We have two cats one is 3 years old and the other is 5 years old. After moving to Foster City from Menlo Park we decided to look for a local grooming spot. We found Pretty Paws when we were shopping in the area that it is located. Written below is my input on Pretty Paws.

Pros
Great location and hours
Great price
When dropping off our cats the first impression of the Pretty Paws employees was loving and happy
Most of the grooming looked to take place in an open space visible to whomever walked by

Cons
After calling at 2pm to check the status of how my cats were doing the employee who answered the phone said, the shaving went great and they are under the dryer from their baths right now, but they wont be ready for pickup until 4.

At 4:10 I arrived at Pretty Paws and this is what was said One of your cats jumped off the grooming table twice and was chased around and nipped by the dogs. I hated to hear that my cat was being chased but I understood that could happen (however, I do not understand how it happened twice). The employee then told me that neither of the cats was given a bath due to everything that happened with the one cat. I do not understand why my second cat was not able to get a bath since he was supposedly a great cat. When I asked the employee why my second cat did not get a bath she said she did not know since she was not the one that was working on my cats. This is when the much older lady that I had met from when I dropped off my cats in the morning approached the front of the room (I will call her employee #2). Employee #2 looked angry and frustrated with my questions and she said that is just how it had to be. So that takes me to payment. Pretty Paws charges $49 per a cat. Employee #1 rang up the bill while employee #2 was trying to justify why my cats did not get their full grooming treatments (keep in mind the phone call I made that they said everything was great and that my cats were both under the dryer from their baths-----umm can we say lie). Employee #1 said that will be $98, meaning that I was being charged full price for both of the cats even though they only got half of what they told me the cats would get. I said you mean $49, right? The employee said no, we charge one flat rate for cats. I said that was ridiculous and I wanted to speak to her manager. The employee then called her manager. The manager told the employee all she could do was make it $46 per cat so $92 altogether. After a 5 minute conversation of the employee laughing and saying I know, she walked back toward me and said in an unprofessional tone we cant do anything more for you. As I was saying that this was a shady business, a clients medium sized black and white dog approached the employee and the employee used her full leg to harshly KICK THE DOG in its side to move it away. This kick was not a small budge, it was a full on kick! I about fell over with disbelief. I thought, if that could happen in front of me than what they are doing to the pets when no one is around. All that the dog did was rub up against her leg. After the dog was kicked it whimpered away. After that happened I was disgusted, let the two employees know how I felt about everything I saw, grabbed my cats, paid my $92, and left.

I am an animal lover but if I wasnt, this place would still really disgust me after what had happened. Please, DO NOT take your pets here. They may be a good price and put on a good face but read reviews and really check them out. If they can do everything they did to me and my pets who says it wont happen to you.

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When you take your dog to the groomer, shouldn't you get him back smelling like he was washed? uhh.. not the case here. There is a funky smell there and the dog is returned with it! I mean he stinks until i wash him. Doesn't make sense.The place is very Dirty.Samantha is the only one who knows how to do a Schnauzer cut, but she no longer cuts.Time to find a new place.

1
★☆☆☆☆

When you take your dog to the groomer, shouldn't you get him back smelling like he was washed? uhh.. not the case here. There is a funky smell there and the dog is returned with it! I mean he stinks until i wash him. Doesn't make sense.The place is very Dirty.Samantha is the only one who knows how to do a Schnauzer cut, but she no longer cuts.Time to find a new place.

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I have a standard poodle and a cocker spaniel i have have been taking my dogs to pretty paws and they are great. My poodle gets a lamb cut and my cocker gets her cocker cut and every time i take my dogs over there they are very excited to get in the door and and can't wait to run and play on the floor as soon as all the dogs get in and samantha and all crew are very helpful if i have any questions. I know that my cocker is getting old and she is getting a lot of moles on her and samantha has been telling me that we can't shave to close in a risk of cutting a mole and it was very helpful becuase i tried to do it myself and ended up nicking a mole so i was gad that she told me about that. But anyways i love pretty paws and i could never take my pet anywhere else. they couldnt do the things pretty paws does. thank you pretty paws.

5
★★★★★

I have a standard poodle and a cocker spaniel i have have been taking my dogs to pretty paws and they are great. My poodle gets a lamb cut and my cocker gets her cocker cut and every time i take my dogs over there they are very excited to get in the door and and can't wait to run and play on the floor as soon as all the dogs get in and samantha and all crew are very helpful if i have any questions. I know that my cocker is getting old and she is getting a lot of moles on her and samantha has been telling me that we can't shave to close in a risk of cutting a mole and it was very helpful becuase i tried to do it myself and ended up nicking a mole so i was gad that she told me about that. But anyways i love pretty paws and i could never take my pet anywhere else. they couldnt do the things pretty paws does. thank you pretty paws.

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I took my dog to this salon twice for a complete grooming. The first time, I brought a couple of notes regarding my dog's cut as well as a picture of how I wanted his face groomed. They kept the notes on file and said that they could fulfill my requests regarding his cut. Unfortunately, they had these notes but, didn't follow them! They cut my dog's face super short when they were supposed to keep the length. In addition, they didn't trim his ears or tail.

I decided to give them a second chance and recently took my dog there again. Same scenario...spoke to them at length regarding the details of the cut. They cut his face short, shaved his complete body and nicked my poor dog's skin! He looked like a completely different dog! I tried to call Samantha, the owner, to speak to her about my experience but, she was unavailable. She never returned my phone call. They have poor customer service and I am really unsatisfied with their service. If you search other websites for feedback regarding this salon, you will also see similar negative reviews. I'm never going back there again!

2
★★☆☆☆

I took my dog to this salon twice for a complete grooming. The first time, I brought a couple of notes regarding my dog's cut as well as a picture of how I wanted his face groomed. They kept the notes on file and said that they could fulfill my requests regarding his cut. Unfortunately, they had these notes but, didn't follow them! They cut my dog's face super short when they were supposed to keep the length. In addition, they didn't trim his ears or tail.

I decided to give them a second chance and recently took my dog there again. Same scenario...spoke to them at length regarding the details of the cut. They cut his face short, shaved his complete body and nicked my poor dog's skin! He looked like a completely different dog! I tried to call Samantha, the owner, to speak to her about my experience but, she was unavailable. She never returned my phone call. They have poor customer service and I am really unsatisfied with their service. If you search other websites for feedback regarding this salon, you will also see similar negative reviews. I'm never going back there again!

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You know it is a great place for your pet when you walk in the door.

They have dogs and cats - all around - and they get along famously.

Our cat goes infor grooming and nail clipping - and she never complains - well maybe a little.

We won't take our pet anywhere but Pretty Paws

5
★★★★★

You know it is a great place for your pet when you walk in the door.

They have dogs and cats - all around - and they get along famously.

Our cat goes infor grooming and nail clipping - and she never complains - well maybe a little.

We won't take our pet anywhere but Pretty Paws

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