Citrus Heights Pet Hospital

★★★☆☆
  • 7404 Auburn Blvd 5A

    Citrus Heights, CA 95610

    Map & Directions
  • 916-725-2700

About Citrus Heights Pet Hospital

Hours
Mon-Fri 7:30am-6pm, Sat 9am-5pm

Pets & Animals

Pets & Animals
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3.0 5
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I had the pleasure of bringing my cat to the Citrus Heights Pet Hospital last week for a check up. When I went in I was greeted with the most friendly staff. When I found out I had to get shots for my cat I was a little worried. Dr.

3
★★★★★

I had the pleasure of bringing my cat to the Citrus Heights Pet Hospital last week for a check up. When I went in I was greeted with the most friendly staff. When I found out I had to get shots for my cat I was a little worried. Dr.

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I loved Dr Henricks BUT not happy with the female Dr who took out "9" of my dogs teeth yesterday without informing me first. Yes I expected one or two BUT 9...wait a minute. I'm a dental professional and never would we do this to a patient without permission. Very un happy and now my cute little dog has NO front teeth. How would she feel if it were her dog or her child! I am outraged. No customer service has ever been this bad in a professional setting. And un happy patients tell others...

0
★☆☆☆☆

I loved Dr Henricks BUT not happy with the female Dr who took out "9" of my dogs teeth yesterday without informing me first. Yes I expected one or two BUT 9...wait a minute. I'm a dental professional and never would we do this to a patient without permission. Very un happy and now my cute little dog has NO front teeth. How would she feel if it were her dog or her child! I am outraged. No customer service has ever been this bad in a professional setting. And un happy patients tell others...

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I agree with emma28. The weekend vet isn't nice. If a dog doesn't behave the way she likes, she says, "the dog needs training". My dog is a dog. He isn't a human child. He doesn't feel comfortable being at a vet. The vet does NOT have a good customer service skill. If have to take my dogs to a vet on the weekend, I'd definitely take them to different vet. It'd be great if Dr. Henricks or Dr. Brickson works on the weekend. Dr. Brickson is nice as well. Only the weekend vet isn't good!!

I'd give 4.5 stars if the weekend vet is polite, but she is rude. So, that makes it 2.5.

1
★★☆☆☆

I agree with emma28. The weekend vet isn't nice. If a dog doesn't behave the way she likes, she says, "the dog needs training". My dog is a dog. He isn't a human child. He doesn't feel comfortable being at a vet. The vet does NOT have a good customer service skill. If have to take my dogs to a vet on the weekend, I'd definitely take them to different vet. It'd be great if Dr. Henricks or Dr. Brickson works on the weekend. Dr. Brickson is nice as well. Only the weekend vet isn't good!!

I'd give 4.5 stars if the weekend vet is polite, but she is rude. So, that makes it 2.5.

Pros: Weekdays vets

Cons: Weekend vet

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I used to love this place when I would be able to see Dr. Hendricks. Now I am only able to go on the weekends and the woman that works there on the weekends is horrible. Not only do I feel like I'm talking to a salesman, but she's also extremely rude. She even snapped at my dog just because he was uncomfortable with her inspecting his mouth (he didn't snap at her or growl or anything, was just uncomfortable and squirmy). When I tried to calm him, she was extremely sarcastic with me and told me he needs to be trained better, (even though I've never had issues with vets before with him). I've had pets all my life and this is the first vet I've ever encountered who yelled at my pet!
I saw her several times before ultimately deciding I had to change vets (had hoped the first couple of times she was just having a bad day, but I was wrong!). If you can go during the week and see Dr. Henrdicks, I'd recommend it, but if you're like me and can usually only do weekends for shots and check ups, my advice is, go elsewhere! I did and am much happier with my new vet than this rude woman.
Note: If I was only rating Dr. Hendricks I would have given this place 5 stars. If I was only rating her, I'd give it a 1.

1
★★☆☆☆

I used to love this place when I would be able to see Dr. Hendricks. Now I am only able to go on the weekends and the woman that works there on the weekends is horrible. Not only do I feel like I'm talking to a salesman, but she's also extremely rude. She even snapped at my dog just because he was uncomfortable with her inspecting his mouth (he didn't snap at her or growl or anything, was just uncomfortable and squirmy). When I tried to calm him, she was extremely sarcastic with me and told me he needs to be trained better, (even though I've never had issues with vets before with him). I've had pets all my life and this is the first vet I've ever encountered who yelled at my pet!
I saw her several times before ultimately deciding I had to change vets (had hoped the first couple of times she was just having a bad day, but I was wrong!). If you can go during the week and see Dr. Henrdicks, I'd recommend it, but if you're like me and can usually only do weekends for shots and check ups, my advice is, go elsewhere! I did and am much happier with my new vet than this rude woman.
Note: If I was only rating Dr. Hendricks I would have given this place 5 stars. If I was only rating her, I'd give it a 1.

Pros: Dr. Hendricks

Cons: The weekend vet

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We've taken our dogs to Dr. Henricks for over 10 years now, and he's very good with them. The weekend vet there is really good, too. I think that sometimes the staff can be a little slow, but they're not the ones seeing our dogs.

4
★★★★☆

We've taken our dogs to Dr. Henricks for over 10 years now, and he's very good with them. The weekend vet there is really good, too. I think that sometimes the staff can be a little slow, but they're not the ones seeing our dogs.

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