Atherton Appliance

★★★★☆
  • 3120 Middlefield Rd

    Redwood City, CA 94063

    Map & Directions
  • 650-368-8403

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Although helpful when courting my order, when the installer they recommended completely neglected my installation, they did nothing but disavow their relationship with them. I would NOT use them again for that reason alone. They left me trying to deal with an installer that showed up at 4pm and worked on slow days to finish my kitchen installation. It took months! Atherton was also largely unoriginal with design suggestions. When I see what I settled on, in comparison to what is on the market, I am saddened that I put my job in their hands.

2
★★☆☆☆

Although helpful when courting my order, when the installer they recommended completely neglected my installation, they did nothing but disavow their relationship with them. I would NOT use them again for that reason alone. They left me trying to deal with an installer that showed up at 4pm and worked on slow days to finish my kitchen installation. It took months! Atherton was also largely unoriginal with design suggestions. When I see what I settled on, in comparison to what is on the market, I am saddened that I put my job in their hands.

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If you are looking for the kind of outstanding customer service which disappeared with the advent of the big box store -- look no further! Gary at Atherton Appliance in Redwood City (on Middlefield Rd, not to be confused with the company of the same name on Veterans Blvd.) epitomizes honest-to-goodness service that one only sees nowadays in 50s TV shows re-runs.

I have been shopping at Gary's Atherton Appliance store for many years and every time I go there Gary goes above and beyond what is expected, even of him. Encouraged by Gary, I've even brought in various pieces of dinnerware to make sure that I'm getting the right interior racks in my new Miele dishwasher! Gary has also advised me in the past about extractor fans (which I did not end up buying because he said I probably wouldn't do any better than the one I already had); and trash compactors (which, again, I did not buy because Gary thought I probably didn't need one as there are only two of us in the household and we generate very little trash). That's the kind of money-saving, honest help you get at this unique store!

Sadly, I am moving out of the area but am in need of quality appliances at my new home. Last week, after I'd done my due diligence on Consumer Reports, I felt I needed help from someone who could explain exactly what the new decibel ratings really mean, whether or not I really need those new bells and whistles, etc., so ... where did I go for help? Yup, Gary! I explained to Gary and his associates that I am moving away (so very unfortunately I wouldn't be buying from him) but that made absolutely no difference. I spent over half-an-hour in the store talking to the most knowledgeable men in the business who advised me on which models I should consider, and which I could reject (and, incidentally, save myself some money!!). How many places do you know where you can count on service like that?

Bay Area friends, I am losing a huge resource -- in addition to an old friend -- when I move away, but you are fortunate enough to enjoy a unique shopping experience at Gary's Atherton Appliance.

DON'T GO ANYWHERE ELSE UNTIL YOU HAVE CHECKED OUT GARY'S ATHERTON APPLIANCE!! I promise you wont be disappointed.

5
★★★★★

If you are looking for the kind of outstanding customer service which disappeared with the advent of the big box store -- look no further! Gary at Atherton Appliance in Redwood City (on Middlefield Rd, not to be confused with the company of the same name on Veterans Blvd.) epitomizes honest-to-goodness service that one only sees nowadays in 50s TV shows re-runs.

I have been shopping at Gary's Atherton Appliance store for many years and every time I go there Gary goes above and beyond what is expected, even of him. Encouraged by Gary, I've even brought in various pieces of dinnerware to make sure that I'm getting the right interior racks in my new Miele dishwasher! Gary has also advised me in the past about extractor fans (which I did not end up buying because he said I probably wouldn't do any better than the one I already had); and trash compactors (which, again, I did not buy because Gary thought I probably didn't need one as there are only two of us in the household and we generate very little trash). That's the kind of money-saving, honest help you get at this unique store!

Sadly, I am moving out of the area but am in need of quality appliances at my new home. Last week, after I'd done my due diligence on Consumer Reports, I felt I needed help from someone who could explain exactly what the new decibel ratings really mean, whether or not I really need those new bells and whistles, etc., so ... where did I go for help? Yup, Gary! I explained to Gary and his associates that I am moving away (so very unfortunately I wouldn't be buying from him) but that made absolutely no difference. I spent over half-an-hour in the store talking to the most knowledgeable men in the business who advised me on which models I should consider, and which I could reject (and, incidentally, save myself some money!!). How many places do you know where you can count on service like that?

Bay Area friends, I am losing a huge resource -- in addition to an old friend -- when I move away, but you are fortunate enough to enjoy a unique shopping experience at Gary's Atherton Appliance.

DON'T GO ANYWHERE ELSE UNTIL YOU HAVE CHECKED OUT GARY'S ATHERTON APPLIANCE!! I promise you wont be disappointed.

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If you are remodeling your kitchen and need appliances definitely check out Atherton Appliance. They have a fabulous showroom. The appliances are the highest standard in the appliance industry.
The do carry a wide variety of fit any budget. And the staff is very knowledgeable, professional and extremely friendly. I have gone in there at random times and they are cooking and giving out samples. Check out Atherton Appliance they are great!

5
★★★★★

If you are remodeling your kitchen and need appliances definitely check out Atherton Appliance. They have a fabulous showroom. The appliances are the highest standard in the appliance industry.
The do carry a wide variety of fit any budget. And the staff is very knowledgeable, professional and extremely friendly. I have gone in there at random times and they are cooking and giving out samples. Check out Atherton Appliance they are great!

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Atherton applicances is one of the worst experiences we had. Very unfriendly and unresponsive staff. Once they got your money their service is basically non existent. Would never chose them again

1
★☆☆☆☆

Atherton applicances is one of the worst experiences we had. Very unfriendly and unresponsive staff. Once they got your money their service is basically non existent. Would never chose them again

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When our dishwasher went south after 17 years, I searched the web for information about several brands and then we went to some of the stores in the area.

Our old dishwasher had cold water intake and heated the water until it reached the correct temperature. We wanted another dishwasher with cold water intake but not necessarily another Gaggenau. The online information was scanty so we relied on the employees of the appliance stores to let us know about the intake situation. In the first two stores we stopped, the employees were either on the phone or ignorant. At Atherton Appliance the employees are friendly and extremely well informed about the products they sell.

We looked at another Gaggenau dishwasher and found out they are made by Bosch. We looked at the Bosch and at the Miele. We ended up getting a dishwasher that has cold water intake and suits our needs with six programs and top rack only wash. We probably would have ended up with the same dishwasher without the help of the Atherton Appliance staff but with their help we made a more informed decision.

PROS: Extremely knowledgeable, helpful staff.
CONS:

5
★★★★★

When our dishwasher went south after 17 years, I searched the web for information about several brands and then we went to some of the stores in the area.

Our old dishwasher had cold water intake and heated the water until it reached the correct temperature. We wanted another dishwasher with cold water intake but not necessarily another Gaggenau. The online information was scanty so we relied on the employees of the appliance stores to let us know about the intake situation. In the first two stores we stopped, the employees were either on the phone or ignorant. At Atherton Appliance the employees are friendly and extremely well informed about the products they sell.

We looked at another Gaggenau dishwasher and found out they are made by Bosch. We looked at the Bosch and at the Miele. We ended up getting a dishwasher that has cold water intake and suits our needs with six programs and top rack only wash. We probably would have ended up with the same dishwasher without the help of the Atherton Appliance staff but with their help we made a more informed decision.

PROS: Extremely knowledgeable, helpful staff.
CONS:

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This is a store that really knows appliances. Even though i had an idea of "exactly" what "I wanted to buy, these guys were not willing to make the quick sale. They wanted to show me the pros and cons of several models and I realized that there was a better choice for my needs. When there was a problem with a shelf from my refrigerator, they did not make me call the mfg, they simply gave me a replacement from their floor model. That is real service!

PROS: great service
CONS: similar store with similar name but not the same

5
★★★★★

This is a store that really knows appliances. Even though i had an idea of "exactly" what "I wanted to buy, these guys were not willing to make the quick sale. They wanted to show me the pros and cons of several models and I realized that there was a better choice for my needs. When there was a problem with a shelf from my refrigerator, they did not make me call the mfg, they simply gave me a replacement from their floor model. That is real service!

PROS: great service
CONS: similar store with similar name but not the same

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