Big O Tires

★★★☆☆
  • 700 Belmont Way

    Pinole, CA 94564

    Map & Directions
  • 510-724-9444

About Big O Tires

Hours
Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 9am-6pm, Open Holidays

Automotive

Automotive
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3.0 3
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AVOID going here! Bought 4 tires 3 months ago, and they are wearing badly, so brought them in to see about new ones. I understood I couldn't get full refund, but they wouldn't work at all with me and only wanted me to buy 4 new ones!

3
★★★★★

AVOID going here! Bought 4 tires 3 months ago, and they are wearing badly, so brought them in to see about new ones. I understood I couldn't get full refund, but they wouldn't work at all with me and only wanted me to buy 4 new ones!

.

I purchased some very expensive tires at Big O in January 09. They also sold me an alignment job that is supposed to have a second alignment job free six months later. Or so they say. What they don't tell you is if you don't get it done in 6 months, it's gone, even though you paid for it. So I call to try to set up my second alignment before a family trip. My first child was born this summer (around the time my alignment supposedly expired, I'm finding out now) and couldn't have come in at that time anyway. I spoke to the owner, Ivan, and even though he acknowledged that it costs them no more or less money to do the alignment, that I passed my warranty period and he won't honor the original agreement. He kept going back to the ""fine print."" I would never do business with them again (except what is free under my tire warranty) again. Wheel Works did a less expensive job (Ivan oferred me $20 off the $90 cost he's trying to screw me for again) but Wheel Works is offerring a better deal anyway. NEVER go to the Pinole Big O Tire location, unless you enjoy being ripped off.

0
★☆☆☆☆

I purchased some very expensive tires at Big O in January 09. They also sold me an alignment job that is supposed to have a second alignment job free six months later. Or so they say. What they don't tell you is if you don't get it done in 6 months, it's gone, even though you paid for it. So I call to try to set up my second alignment before a family trip. My first child was born this summer (around the time my alignment supposedly expired, I'm finding out now) and couldn't have come in at that time anyway. I spoke to the owner, Ivan, and even though he acknowledged that it costs them no more or less money to do the alignment, that I passed my warranty period and he won't honor the original agreement. He kept going back to the ""fine print."" I would never do business with them again (except what is free under my tire warranty) again. Wheel Works did a less expensive job (Ivan oferred me $20 off the $90 cost he's trying to screw me for again) but Wheel Works is offerring a better deal anyway. NEVER go to the Pinole Big O Tire location, unless you enjoy being ripped off.

Pros: You don't have to go there

Cons: They have extremely poor customer service

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I purchased 4 brand new tires from this particular Big O because it was close to my job. At the time of purchase, the salesman informed me of the lifetime warranty, but failed to mention that if the tire is damaged while on the road it will be replaced at no extra charge.. I thought this is great!! Recently I had a flat and a Cal Trans person assisted me with removal and replacement of my spare. He mentioned that when I take the tire back to Big O, they will replace the tire at no extra charge. I take my tire there and was informed that i declined the roadside service. i informed the gentleman who sold me the tires in first place that I'm on the HWY 7 days a week., I purchase a warranty for everything i buy and especially for my car.. The customer service there has always been the pits but this is the closest tire store in the area. I will never purchase from them again and will make a point to deter any of my co-workers and friends not to purchase from them also. i informed the salesman he should practice sharing the details of the warranty instead of just stating Big O offer's roadside assistance. I have AAA PLUS for that.

1
★★☆☆☆

I purchased 4 brand new tires from this particular Big O because it was close to my job. At the time of purchase, the salesman informed me of the lifetime warranty, but failed to mention that if the tire is damaged while on the road it will be replaced at no extra charge.. I thought this is great!! Recently I had a flat and a Cal Trans person assisted me with removal and replacement of my spare. He mentioned that when I take the tire back to Big O, they will replace the tire at no extra charge. I take my tire there and was informed that i declined the roadside service. i informed the gentleman who sold me the tires in first place that I'm on the HWY 7 days a week., I purchase a warranty for everything i buy and especially for my car.. The customer service there has always been the pits but this is the closest tire store in the area. I will never purchase from them again and will make a point to deter any of my co-workers and friends not to purchase from them also. i informed the salesman he should practice sharing the details of the warranty instead of just stating Big O offer's roadside assistance. I have AAA PLUS for that.

Pros: In close proximity

Cons: Horrible Customer Service from the men

Message from Big O Tires

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

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