Manor Music

★★★☆☆
  • 460 Manor Plz

    Pacifica, CA 94044

    Map & Directions
  • 650-355-5769

About Manor Music

Categories
Hours
Mon-Fri 10am-7pm, Sat 10am-6pm

Education

Education
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2.6667 3
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The few times I've gone into Manor Music, was a good experience. My son used to play guitar, so we would have to buy him picks and stuff. He enjoyed wondering around looking at the different things. The staff was nice. And we got what we were looking for.

4
★★★★☆

The few times I've gone into Manor Music, was a good experience. My son used to play guitar, so we would have to buy him picks and stuff. He enjoyed wondering around looking at the different things. The staff was nice. And we got what we were looking for.

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I have been hearing "you'll have it back in a week" from these guys for almost three months. I brought my Banjo in for a simple restringing. Now I'm being threatened with small claims courts. They didn't even look at my instrument for the first week. Then they said that they wouldn't do any work because the head needed repairs. One of the guys there said he'd take it to a repair shop for a "second opinion". When i called the guy back (a week later), he told me that he'd okay'd the repairs... without consulting me... and that it was going to cost $70. I told him that i had no money to pay for that, and never said that they should go ahead with any repairs that it may have needed. He told me no problem, he'd call them and stop them from doing the work. I called back a week later, and he said that they'd already done the repairs but, after much discussion, agreed to pay for it himself, and that I should "have it in a week". I or someone i know have called back three times since then, and always hear i should "have it in a week". This last time, i spoke with the owner, and not only did she say that they weren't going to pay for it, she also tried to guilt trip me for not wanting the repairs, and when i still would not relent and pay for the repairs that i didn't approve, she threatened to take me to small claims court.

These guys never called me once in the two and a half month they've had my instrument. There seems to be no communication within the people who work there and the owner, and i feel like i've been led on a wild goose chase for my instrument. The owner is callous and unfriendly, whenever i speak to her it always seems like i'm bothering her. She doesn't listen to anything i have to say, and although i've tried to communicate that $70 is a lot of money to me, it never seems to get through. Although it seems like the other two guys were trying their best to leave me a satisfied customer, it just isn't enough. Buyer beware.

0
★☆☆☆☆

I have been hearing "you'll have it back in a week" from these guys for almost three months. I brought my Banjo in for a simple restringing. Now I'm being threatened with small claims courts. They didn't even look at my instrument for the first week. Then they said that they wouldn't do any work because the head needed repairs. One of the guys there said he'd take it to a repair shop for a "second opinion". When i called the guy back (a week later), he told me that he'd okay'd the repairs... without consulting me... and that it was going to cost $70. I told him that i had no money to pay for that, and never said that they should go ahead with any repairs that it may have needed. He told me no problem, he'd call them and stop them from doing the work. I called back a week later, and he said that they'd already done the repairs but, after much discussion, agreed to pay for it himself, and that I should "have it in a week". I or someone i know have called back three times since then, and always hear i should "have it in a week". This last time, i spoke with the owner, and not only did she say that they weren't going to pay for it, she also tried to guilt trip me for not wanting the repairs, and when i still would not relent and pay for the repairs that i didn't approve, she threatened to take me to small claims court.

These guys never called me once in the two and a half month they've had my instrument. There seems to be no communication within the people who work there and the owner, and i feel like i've been led on a wild goose chase for my instrument. The owner is callous and unfriendly, whenever i speak to her it always seems like i'm bothering her. She doesn't listen to anything i have to say, and although i've tried to communicate that $70 is a lot of money to me, it never seems to get through. Although it seems like the other two guys were trying their best to leave me a satisfied customer, it just isn't enough. Buyer beware.

.

I've wandered in here a few times, bought some guitar strings and various accessories on occasion, but I've never found anything I "had to have". All the guitar makes I've been interested in, they don't carry -- no Ovation roundbacks, no ESP electrics. I did see they had a Hello Kitty Fender strat in the window for a few days, but c'est la vie.

They offer instruction here, but they seemed fairly uncoordinated; when I asked about openings, I had to wait around for someone to go find someone else who didn't know exactly.

It's a shame, because the location is great (right off 1) with lots of parking (Safeway parking lot), and plenty of space for stuff, but half the store seems to be 'off limits' and piled up with junk.

I'd go to B Street Music in San Mateo, instead; they have horrible parking, and the store is extremely dense, a converted two-story row house, but they have great help, great selection, and decent prices.

PROS: Offers instruction, plenty of parking
CONS: You get the sense the're not really "trying".

3
★★★☆☆

I've wandered in here a few times, bought some guitar strings and various accessories on occasion, but I've never found anything I "had to have". All the guitar makes I've been interested in, they don't carry -- no Ovation roundbacks, no ESP electrics. I did see they had a Hello Kitty Fender strat in the window for a few days, but c'est la vie.

They offer instruction here, but they seemed fairly uncoordinated; when I asked about openings, I had to wait around for someone to go find someone else who didn't know exactly.

It's a shame, because the location is great (right off 1) with lots of parking (Safeway parking lot), and plenty of space for stuff, but half the store seems to be 'off limits' and piled up with junk.

I'd go to B Street Music in San Mateo, instead; they have horrible parking, and the store is extremely dense, a converted two-story row house, but they have great help, great selection, and decent prices.

PROS: Offers instruction, plenty of parking
CONS: You get the sense the're not really "trying".

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