Wallin's Dive Ctr

★★★☆☆
  • 1119 Industrial Rd Ste 7

    San Carlos, CA 94070

    Map & Directions
  • 650-591-5641

About Wallin's Dive Ctr

Hours
Mon - Fri, 10:30am - 7pm; Sat, 10am - 5pm; Sun, 11am - 5pm
3.2857 7
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I had not been diving in 12 years since I had been certified while attending college. I stopped in Wallin's after visiting several other stores in the area. The store was clean, neat and well stocked. After explaining my situation with Tiffany, one of the instructors I decided to take the openwater course again. The indoor pool at the store was great. My first class we had to drag the gear from the store to the pool and go back to the store to fill our tanks for the next pool session. At Wallin's, I got out of the pool and walked to the locker room for a hot shower. Nice and easy. The instruction was better than my first class.

I bought a complete set of gear and all but one piece was priced the same or better than online and Kippy, the manager gladly matched that price.

I am now taking my advanced class. I can use the pool to practice with my new gear. The staff is friendly and helpful. I look at the negative reviews and see they are many years old and the manager they seem to complain about sure isn't Kippy. She is awesome (cute too).

I'll be taking my divemaster course next so I can help with classes.

5
★★★★★

I had not been diving in 12 years since I had been certified while attending college. I stopped in Wallin's after visiting several other stores in the area. The store was clean, neat and well stocked. After explaining my situation with Tiffany, one of the instructors I decided to take the openwater course again. The indoor pool at the store was great. My first class we had to drag the gear from the store to the pool and go back to the store to fill our tanks for the next pool session. At Wallin's, I got out of the pool and walked to the locker room for a hot shower. Nice and easy. The instruction was better than my first class.

I bought a complete set of gear and all but one piece was priced the same or better than online and Kippy, the manager gladly matched that price.

I am now taking my advanced class. I can use the pool to practice with my new gear. The staff is friendly and helpful. I look at the negative reviews and see they are many years old and the manager they seem to complain about sure isn't Kippy. She is awesome (cute too).

I'll be taking my divemaster course next so I can help with classes.

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I purchased a pair of Deep Sea Echo Zip Boots at Wallin's to take on a 2 week warm water dive trip. All dives began with a giant stride and ended with a return to the boat, so I was not slogging through sandy entries and exits which might cause premature wear on booties. A few days into the trip the threading on one of the boots began to unravel. I nursed the failing seam for the duration of the trip keeping the length of unraveling thread to a minimum.
The first day back from the trip I returned them to Wallin's and was told I would have to pay the shipping charges (salesman estimated around $10) to have the defective boot sent to the factory for repairs. The sales person suggested these were the terms of the manufacturer's warranty and Wallin's could not afford to cover the shipping costs. I recognize there is probably not a lot of margin on a $35 pair of booties, but I was no more responsible for the defect than Wallin's and made no profit at all on the sale. The conversation between the sales person and his supervisor seemed to indicate this was one of many such products with this type of defect from this manufacturer.
I have friends who own retail businesses. They recognize the only difference between them and every other store selling the same products and services is customer satisfaction. If you are the seller of a product with a manufacturing defect, you work out the problem with the manufacturer. You do not make that the responsibility of your customer. What you end up with is a former customer or perhaps lots of former customers.

1
★☆☆☆☆

I purchased a pair of Deep Sea Echo Zip Boots at Wallin's to take on a 2 week warm water dive trip. All dives began with a giant stride and ended with a return to the boat, so I was not slogging through sandy entries and exits which might cause premature wear on booties. A few days into the trip the threading on one of the boots began to unravel. I nursed the failing seam for the duration of the trip keeping the length of unraveling thread to a minimum.
The first day back from the trip I returned them to Wallin's and was told I would have to pay the shipping charges (salesman estimated around $10) to have the defective boot sent to the factory for repairs. The sales person suggested these were the terms of the manufacturer's warranty and Wallin's could not afford to cover the shipping costs. I recognize there is probably not a lot of margin on a $35 pair of booties, but I was no more responsible for the defect than Wallin's and made no profit at all on the sale. The conversation between the sales person and his supervisor seemed to indicate this was one of many such products with this type of defect from this manufacturer.
I have friends who own retail businesses. They recognize the only difference between them and every other store selling the same products and services is customer satisfaction. If you are the seller of a product with a manufacturing defect, you work out the problem with the manufacturer. You do not make that the responsibility of your customer. What you end up with is a former customer or perhaps lots of former customers.

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My 14 year old daughter and I took classes at Wallin's. Joe, our instructor was really good. We rented our gear for the class, but before we went on vacation Joe suggested we buy our own. We shopped around and felt Wallin's had the best gear at very good prices and they were so helpful. They even let us use the pool to practice before our trip. 5 stars, check'em out.

5
★★★★★

My 14 year old daughter and I took classes at Wallin's. Joe, our instructor was really good. We rented our gear for the class, but before we went on vacation Joe suggested we buy our own. We shopped around and felt Wallin's had the best gear at very good prices and they were so helpful. They even let us use the pool to practice before our trip. 5 stars, check'em out.

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No where else have I been able to find the gear I need in the time I have. I enjoy diving the local waters and often need to reserve dive gear at the last moment before a weekend. Wallins has always been able to accomodate my needs and before i go out the door they always help me check to make sure everything is working. i have been patronizing my local dive shop Wallins for the past 6 years now and its been nothing but helpful people there since i started diving. I enjoy buying all of my new gear there with the help of the knowledgable individuals. Nowhere else do I spend money and actually smile when I leave. I challenge you to go out and experience the other shops before you go to Wallins and make your own decision on where has the best service and the best selection in the bay area. I've been to shops where people working didn't even dive themselves but at Wallins, you'll see the employees on any given weekend diving the locations around the bay area. i ant say anything bad about this shop because i have never had anything but good advice and help from them. its too bad others have not experienced the same yet i think they are definitely a minority of those who set foot inside Wallins.

5
★★★★★

No where else have I been able to find the gear I need in the time I have. I enjoy diving the local waters and often need to reserve dive gear at the last moment before a weekend. Wallins has always been able to accomodate my needs and before i go out the door they always help me check to make sure everything is working. i have been patronizing my local dive shop Wallins for the past 6 years now and its been nothing but helpful people there since i started diving. I enjoy buying all of my new gear there with the help of the knowledgable individuals. Nowhere else do I spend money and actually smile when I leave. I challenge you to go out and experience the other shops before you go to Wallins and make your own decision on where has the best service and the best selection in the bay area. I've been to shops where people working didn't even dive themselves but at Wallins, you'll see the employees on any given weekend diving the locations around the bay area. i ant say anything bad about this shop because i have never had anything but good advice and help from them. its too bad others have not experienced the same yet i think they are definitely a minority of those who set foot inside Wallins.

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1 out of 1 people found this review helpful.

.

After a few transactions with Wallins, we found we were much happier with the more competent and honest staff at Any Water Sports in San Jose. The manager, David, tried to sell us things whether or not they were actually right for us. When we asked another employee for a backplate and wings, he pointed us to an integrated BC and convinced us that the two were the same -- thankfully, we talked to more knowledgable friends before buying anything. Lastly, we did buy our drysuits at Wallins. I had to go back four times to get all the problems fixed, some related to the fact that the manager had totally failed to help me fit the drysuit when I made clear that I was looking for guidance. One of the problems was a leaky valve, which went back twice: the first time so the Wallins tech could inspect it and claim it was fine, and the second for replacement when it continued to leak. We also took a drysuit class through Wallins, and the instructor told us the wrong thing about figuring out buoyancy (he failed to account for the tank getting lighter in the course of a dive, so I popped up in an uncontrolled ascent from 18ft at the end of one dive).

As the only positive things I have to say, Tiffany at Wallins has been honest and fixed all the problems that David (the manager) created, and they do have a pool so if you ASK then you can try out gear.

2
★★☆☆☆

After a few transactions with Wallins, we found we were much happier with the more competent and honest staff at Any Water Sports in San Jose. The manager, David, tried to sell us things whether or not they were actually right for us. When we asked another employee for a backplate and wings, he pointed us to an integrated BC and convinced us that the two were the same -- thankfully, we talked to more knowledgable friends before buying anything. Lastly, we did buy our drysuits at Wallins. I had to go back four times to get all the problems fixed, some related to the fact that the manager had totally failed to help me fit the drysuit when I made clear that I was looking for guidance. One of the problems was a leaky valve, which went back twice: the first time so the Wallins tech could inspect it and claim it was fine, and the second for replacement when it continued to leak. We also took a drysuit class through Wallins, and the instructor told us the wrong thing about figuring out buoyancy (he failed to account for the tank getting lighter in the course of a dive, so I popped up in an uncontrolled ascent from 18ft at the end of one dive).

As the only positive things I have to say, Tiffany at Wallins has been honest and fixed all the problems that David (the manager) created, and they do have a pool so if you ASK then you can try out gear.

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Wallins sure is conveniently located for mid-Peninsula divers and its a big, well stocked store. But they are VERY expensive and I can't remember being treated worse in a retail environment. A truly bad attitude, almost downright hostile by many of the staff - very superior and acting like they're annoyed by your desire for service. While I was leaving, I was aware of an altercation of the parking lot - a man screaming at some kids on skateboards (there's a board shop in the same shopping center). Turns out, it was the owner of Wallins Dive Center. A second visit merited a similar experience - bad treatment. I guess I might go back for convenience, but I'll try to avoid it.

1
★☆☆☆☆

Wallins sure is conveniently located for mid-Peninsula divers and its a big, well stocked store. But they are VERY expensive and I can't remember being treated worse in a retail environment. A truly bad attitude, almost downright hostile by many of the staff - very superior and acting like they're annoyed by your desire for service. While I was leaving, I was aware of an altercation of the parking lot - a man screaming at some kids on skateboards (there's a board shop in the same shopping center). Turns out, it was the owner of Wallins Dive Center. A second visit merited a similar experience - bad treatment. I guess I might go back for convenience, but I'll try to avoid it.

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Great place to rent scuba gear. Staff is friendly and knows what they're talking about. They have a pool on premises and will even let you test things out. Package pricing is very good (probably second best I've found on the peninsula). They only offer BCDs with integrated weights (which I don't like), otherwise I'd rent with them regularly. (Oh, and once they rented me a tank that was past inspection and a local dive shop wouldn't refill it... But they at least refunded my money for that.)

4
★★★★☆

Great place to rent scuba gear. Staff is friendly and knows what they're talking about. They have a pool on premises and will even let you test things out. Package pricing is very good (probably second best I've found on the peninsula). They only offer BCDs with integrated weights (which I don't like), otherwise I'd rent with them regularly. (Oh, and once they rented me a tank that was past inspection and a local dive shop wouldn't refill it... But they at least refunded my money for that.)

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