Bob Smith Toyota

★★★★★
  • 3333 Foothill Blvd.

    La Crescenta, CA 91214

    Map & Directions
  • 800-262-7648

About Bob Smith Toyota

Categories
  • Auto Dealers
Details
  • Toyota
Hours
M-F 7am-9pm, Sa 7am-8pm, Su 10am-7pm

Automotive

Automotive
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    .

    Here's a review I wrote on Yelp and several other sites, but Yelp has removed it. Apparently, you can buy your way out of Yelp's real reviews if you're a client(merchant).
    Original date of post was Dec 24, 2012:
    "Disappointing experience. The dealership invited me to share a review, so here goes--I'm going to be frank.
    No problem with salesman but support staff is incompetent;
    Wrong odometer reading on trade-in (more paperwork after the fact);
    Was asked to sign a brand new contract about one month after purchase, they said, due to computer problem at their end. Very suspicious;
    Overcharged for registration at time of purchase;
    Took forever to get refund, not to mention the phone calls;
    >**<;
    And, get this! They divulged the previous owner's [of my new-used vehicle] name, address, and phone number to me!. How's that for privacy?
    Another concern: Not sure of the integrity of their so-called "certified" vehicles because my brakes were at about half but it passed their inspection!. Another mechanic caught this. I hope I don't have any other surprises, things barely squeaking through so they can unload another vehicle.
    They're all very nice though, to your face, and I was genuinely taken in, but as soon as the ink dries on the contract you begin to see the problems. And naturally, they pushed to sell me after-market products and services at greatly inflated prices. Buyer beware! Stupefying and sloppy work!"

    !! Addendum: After posting a similar review on another website, the general mgr responded online, divulging personal information of mine on that web site, but did not bother to call or email me. They have all my contact info from the purchasing process. They are so dense, inconsiderate, and sloppy that I'm shocked they stay in business, but I guess I shouldn't be.
    All I can say is, "good luck" if you buy from Bob Smith Toyota!

    1
    ★☆☆☆☆

    Here's a review I wrote on Yelp and several other sites, but Yelp has removed it. Apparently, you can buy your way out of Yelp's real reviews if you're a client(merchant).
    Original date of post was Dec 24, 2012:
    "Disappointing experience. The dealership invited me to share a review, so here goes--I'm going to be frank.
    No problem with salesman but support staff is incompetent;
    Wrong odometer reading on trade-in (more paperwork after the fact);
    Was asked to sign a brand new contract about one month after purchase, they said, due to computer problem at their end. Very suspicious;
    Overcharged for registration at time of purchase;
    Took forever to get refund, not to mention the phone calls;
    >*<Floor mgr said he would return my call but never did >*<;
    And, get this! They divulged the previous owner's [of my new-used vehicle] name, address, and phone number to me!. How's that for privacy?
    Another concern: Not sure of the integrity of their so-called "certified" vehicles because my brakes were at about half but it passed their inspection!. Another mechanic caught this. I hope I don't have any other surprises, things barely squeaking through so they can unload another vehicle.
    They're all very nice though, to your face, and I was genuinely taken in, but as soon as the ink dries on the contract you begin to see the problems. And naturally, they pushed to sell me after-market products and services at greatly inflated prices. Buyer beware! Stupefying and sloppy work!"

    !! Addendum: After posting a similar review on another website, the general mgr responded online, divulging personal information of mine on that web site, but did not bother to call or email me. They have all my contact info from the purchasing process. They are so dense, inconsiderate, and sloppy that I'm shocked they stay in business, but I guess I shouldn't be.
    All I can say is, "good luck" if you buy from Bob Smith Toyota!

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    .

    We had a wonderful experience at Bob Smith Toyota and were treated like family. I've had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They were helpful and not at all pushy. Larry and Jason bent over backwards to help us with what we wanted. I will definitely buy a car from Bob Smith Toyota again.

    4
    ★★★★☆

    We had a wonderful experience at Bob Smith Toyota and were treated like family. I've had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They were helpful and not at all pushy. Larry and Jason bent over backwards to help us with what we wanted. I will definitely buy a car from Bob Smith Toyota again.

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    .

    We had a great experience working with Fausto Gonzalez. He was very professional and pleasant to work with. We especially enjoyed his non-pressure attitude. He approached us as a friend not a salesman. Everything went very smoothly. He answered our questions and gave us the proper information to make a great purchase on a new Toyota Camry. It was the deep grey we wanted with all electronic components we wanted. Thanks for making it easy!

    3
    ★★★☆☆

    We had a great experience working with Fausto Gonzalez. He was very professional and pleasant to work with. We especially enjoyed his non-pressure attitude. He approached us as a friend not a salesman. Everything went very smoothly. He answered our questions and gave us the proper information to make a great purchase on a new Toyota Camry. It was the deep grey we wanted with all electronic components we wanted. Thanks for making it easy!

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    .

    I bought from Bob Smith Toyota because they were highly recommended from a friend. I stopped by to check their inventory and was pleased with their amazing customer service. They were polite and courteous. I hope to do business with them again in the future. They were incredible from beginning to end. They took the time to do it right the first time. Instead of fixing the problem they created.

    5
    ★★★★★

    I bought from Bob Smith Toyota because they were highly recommended from a friend. I stopped by to check their inventory and was pleased with their amazing customer service. They were polite and courteous. I hope to do business with them again in the future. They were incredible from beginning to end. They took the time to do it right the first time. Instead of fixing the problem they created.

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    .

    Because my husband??s family has a long standing relationship with Bob Smith Toyota and enjoys coming here we chose to start our journey here as well. We completely understand now why they chose them over the other dealerships close by. Jesse was by far a pleasure to deal with. He made it simple. We are glad to be a part of this great dealership family

    5
    ★★★★★

    Because my husband??s family has a long standing relationship with Bob Smith Toyota and enjoys coming here we chose to start our journey here as well. We completely understand now why they chose them over the other dealerships close by. Jesse was by far a pleasure to deal with. He made it simple. We are glad to be a part of this great dealership family

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    .

    Simply put, Bob Smith Toyota is the best! From sales to Finance to service they make me personally feel special and important. But most importantly Haik took his time, followed up with me for 7 years form when we first purchased with them. That to me is 100 % customer service. I can honestly say I am glad to buy my second truck from Haik and the Bob Smith Team. I will continue my happy business with them locally

    5
    ★★★★★

    Simply put, Bob Smith Toyota is the best! From sales to Finance to service they make me personally feel special and important. But most importantly Haik took his time, followed up with me for 7 years form when we first purchased with them. That to me is 100 % customer service. I can honestly say I am glad to buy my second truck from Haik and the Bob Smith Team. I will continue my happy business with them locally

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    .

    We would like to express our appreciation and say thank you to a top notch dealership. We want to express gratitude for the professionalism of you salesman Marcos and Todd. Marcos went out of his way to ensure all out questions, concern, and requests were met to our standards. He was instrumental in helping us make the decision and he went above and beyond what was necessary to accomplish this. He truly is a valued employee of Bob Smith. He deserves your recognition and to be complemented for his efforts. He gave us full confidence in your dealership. Way to go Marcos this is for your hard work. I will recommend all to you! Keep In Touch The Dubois

    5
    ★★★★★

    We would like to express our appreciation and say thank you to a top notch dealership. We want to express gratitude for the professionalism of you salesman Marcos and Todd. Marcos went out of his way to ensure all out questions, concern, and requests were met to our standards. He was instrumental in helping us make the decision and he went above and beyond what was necessary to accomplish this. He truly is a valued employee of Bob Smith. He deserves your recognition and to be complemented for his efforts. He gave us full confidence in your dealership. Way to go Marcos this is for your hard work. I will recommend all to you! Keep In Touch The Dubois

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    .

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me. Over the months we would communicate via email and I finally decided to purchase a Tacoma. Hail again was no pressure and he was able to provide me with an excellent deal. I have been too many dealerships over the past couple of months and have to say my experience with Bob Smith was by far the best.

    5
    ★★★★★

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me. Over the months we would communicate via email and I finally decided to purchase a Tacoma. Hail again was no pressure and he was able to provide me with an excellent deal. I have been too many dealerships over the past couple of months and have to say my experience with Bob Smith was by far the best.

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    .

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me.

    3
    ★★★★★

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me.

    .

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldn??t be happier with the location not too far for service. We are now proud owners of a 2012 Toyota Prius.

    4
    ★★★★☆

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldn??t be happier with the location not too far for service. We are now proud owners of a 2012 Toyota Prius.

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    .

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldnt be happier

    3
    ★★★★★

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldnt be happier

    .

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from Service had been our service guy for years know. I felt loyal to Bob Smith; I was always greeted whether service or sales. They are very respectful I would recommend anyone to Bob Smith Toyota to anyone.

    5
    ★★★★★

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from Service had been our service guy for years know. I felt loyal to Bob Smith; I was always greeted whether service or sales. They are very respectful I would recommend anyone to Bob Smith Toyota to anyone.

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    .

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from

    3
    ★★★★★

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from

    .

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience.

    3
    ★★★★★

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience.

    .

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience. Glad to do business with Toyota.

    5
    ★★★★★

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience. Glad to do business with Toyota.

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    .

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest purchase I have EVER had. I usually leave dealers ships with migraines, at Bob Smith that wasn??t the case. I plan to refer all friends and family to them. I am a forever customer.

    5
    ★★★★★

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest purchase I have EVER had. I usually leave dealers ships with migraines, at Bob Smith that wasn??t the case. I plan to refer all friends and family to them. I am a forever customer.

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    .

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest

    3
    ★★★★★

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest

    .

    I found Bob Smith on Cars.com researching vehicles I was interested in. They had the right car, right price. So we came to check it out. Jarvis and Justin were great and helpful over the phone and even texted me the best directions. Outstanding customer service if you ask me. We loved how clean the car was and how they presented their selves and the dealership. Justin was even working hard on his birthday! Happy birthday Justin!

    5
    ★★★★★

    I found Bob Smith on Cars.com researching vehicles I was interested in. They had the right car, right price. So we came to check it out. Jarvis and Justin were great and helpful over the phone and even texted me the best directions. Outstanding customer service if you ask me. We loved how clean the car was and how they presented their selves and the dealership. Justin was even working hard on his birthday! Happy birthday Justin!

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    .

    I went around to many Toyota dealers and the service was normal. To my surprise this dealership was the BEST in service. All the sales people are friendly and beyond helpful. Haik is the BEST salesperson. He made the impossible, possible! Always a great smile. Justin was great as well friendly and helpful. I recommend this dealer, I felt at ease and family surrounded.

    4
    ★★★★☆

    I went around to many Toyota dealers and the service was normal. To my surprise this dealership was the BEST in service. All the sales people are friendly and beyond helpful. Haik is the BEST salesperson. He made the impossible, possible! Always a great smile. Justin was great as well friendly and helpful. I recommend this dealer, I felt at ease and family surrounded.

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    .

    We looked around for a good deal and everywhere we went just didn??t have the deals we were looking for or just didn??t have a good enough selection. We happened to stop by Bob Smith Toyota and they had everything we were looking for. The staff were super nice and the salesmen were not pushy or forceful at all, this was very nice. They helped us get exactly what we wanted and we are very happy. BIG Thanks to the delivery person who took the time to show me everything in the car and how to use it.

    5
    ★★★★★

    We looked around for a good deal and everywhere we went just didn??t have the deals we were looking for or just didn??t have a good enough selection. We happened to stop by Bob Smith Toyota and they had everything we were looking for. The staff were super nice and the salesmen were not pushy or forceful at all, this was very nice. They helped us get exactly what we wanted and we are very happy. BIG Thanks to the delivery person who took the time to show me everything in the car and how to use it.

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    .

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could take the time to test drive the car in my neighborhood. I especially appreciate the short amount of time it took him to get everything done.

    5
    ★★★★★

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could take the time to test drive the car in my neighborhood. I especially appreciate the short amount of time it took him to get everything done.

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    .

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could

    3
    ★★★★★

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could

    .

    I was looking for a car a Scion to be exact. My friend Niko had purchased from Bob Smith Toyota and referred me to Julia C. Pearl. She was great detail oriented knew exactly what I need down in order to purchase. With no hesitation I knew I was going to purchase from her. She was honest and understanding. Thanks for all your help I will refer my friends to her as Niko did for me.

    5
    ★★★★★

    I was looking for a car a Scion to be exact. My friend Niko had purchased from Bob Smith Toyota and referred me to Julia C. Pearl. She was great detail oriented knew exactly what I need down in order to purchase. With no hesitation I knew I was going to purchase from her. She was honest and understanding. Thanks for all your help I will refer my friends to her as Niko did for me.

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    My wife and I looked all over for a trustworthy dealer. We read reviews and got word of mouth referrals. We ever looked a few up on the BBB website to ensure our best future outcome. After all our research the best one without a doubt was Bob Smith Toyota. When we arrived there for the first time everyone was so accommodating and friendly. No one was pushy or over aggressive. They helped us pick out the best car for the price we could afford, and the icing on the cake was they gave us book value for our trade in. Im very happy with everyone and all the staff at Bob Smith Toyota.

    5
    ★★★★★

    My wife and I looked all over for a trustworthy dealer. We read reviews and got word of mouth referrals. We ever looked a few up on the BBB website to ensure our best future outcome. After all our research the best one without a doubt was Bob Smith Toyota. When we arrived there for the first time everyone was so accommodating and friendly. No one was pushy or over aggressive. They helped us pick out the best car for the price we could afford, and the icing on the cake was they gave us book value for our trade in. Im very happy with everyone and all the staff at Bob Smith Toyota.

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    .

    Why did I purchase from Bob Smith?
    Because I wanted to lease a new Prius and Bob Smith is the closest dealer to my home.
    I have been coming here for service with my previous Toyota and have been happy with my service experience.
    I think I received a good deal on my lease turn in and new lease as well.
    I wanted to give Justin some business because he has helped me in the past and that deserves recognition. I personally think they are a great dealer and Justin & Brandon are great assets

    4
    ★★★★☆

    Why did I purchase from Bob Smith?
    Because I wanted to lease a new Prius and Bob Smith is the closest dealer to my home.
    I have been coming here for service with my previous Toyota and have been happy with my service experience.
    I think I received a good deal on my lease turn in and new lease as well.
    I wanted to give Justin some business because he has helped me in the past and that deserves recognition. I personally think they are a great dealer and Justin & Brandon are great assets

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    .

    Why did I purchase from Bob Smith? \nBecause I wanted to lease a new Prius and Bob Smith is the closest dealer to my home. \nI have been coming here for service with my previous Toyota and have been happy with my service experience.\nI think I received a good deal on my lease turn in and new lease as well.\nI wanted to give Justin some business because he has helped me in the past and that deserves recognition. I personally think they are a great dealer and Justin & Brandon are great assets

    2
    ★★★★☆

    Why did I purchase from Bob Smith? \nBecause I wanted to lease a new Prius and Bob Smith is the closest dealer to my home. \nI have been coming here for service with my previous Toyota and have been happy with my service experience.\nI think I received a good deal on my lease turn in and new lease as well.\nI wanted to give Justin some business because he has helped me in the past and that deserves recognition. I personally think they are a great dealer and Justin & Brandon are great assets

    .

    Coming to Bob Smith Toyota was a great experience. The shopping process was great and my salesmen was never pushy. The fianc was painless and easy and they explained everything. When they delivered my new car they showed me how to use all the new features and set up the car personally for me. Im very happy with my service and will recommend them to everyone.

    5
    ★★★★★

    Coming to Bob Smith Toyota was a great experience. The shopping process was great and my salesmen was never pushy. The fianc was painless and easy and they explained everything. When they delivered my new car they showed me how to use all the new features and set up the car personally for me. Im very happy with my service and will recommend them to everyone.

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    .

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I have not one complaint about them.

    2
    ★★★★★

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I have not one complaint about them.

    .

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I have not one complaint about them.

    5
    ★★★★★

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I have not one complaint about them.

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    I recently went out to a Toyota dealership. I test drove a few cars, they were very patient with me, and gave me lots of details on the cars perks. I went in to deal with the financing expecting a headache but they made it a smooth process. The customer service they deliver was greatly explained in detail through whole process. I highly recommend Bob SmithToyota.

    5
    ★★★★★

    I recently went out to a Toyota dealership. I test drove a few cars, they were very patient with me, and gave me lots of details on the cars perks. I went in to deal with the financing expecting a headache but they made it a smooth process. The customer service they deliver was greatly explained in detail through whole process. I highly recommend Bob SmithToyota.

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    .

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and speedy manner. My salesman, Will, made sure that I knew everything about my Rav and how everything in my car worked. He was very knowledgeable about every car on the lot and really sold me on the Rav. He was a pleasure to work with and I will return to Bob Smith in the future because of service they provided.

    2
    ★★★★★

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and speedy manner. My salesman, Will, made sure that I knew everything about my Rav and how everything in my car worked. He was very knowledgeable about every car on the lot and really sold me on the Rav. He was a pleasure to work with and I will return to Bob Smith in the future because of service they provided.

    .

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and speedy manner. My salesman, Will, made sure that I knew everything about my Rav and how everything in my car worked. He was very knowledgeable about every car on the lot and really sold me on the Rav. He was a pleasure to work with and I will return to Bob Smith in the future because of service they provided.

    4
    ★★★★☆

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and speedy manner. My salesman, Will, made sure that I knew everything about my Rav and how everything in my car worked. He was very knowledgeable about every car on the lot and really sold me on the Rav. He was a pleasure to work with and I will return to Bob Smith in the future because of service they provided.

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    .

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly knowledgeable of the products he sales and his enthusiasm is top notch. The entire time we were together he was always worried about my feelings and what I thought was right for me. All my questions were answered and everything was taken care of. I must say that my experience was one of a kind thank you Haik K.

    2
    ★★★★★

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly knowledgeable of the products he sales and his enthusiasm is top notch. The entire time we were together he was always worried about my feelings and what I thought was right for me. All my questions were answered and everything was taken care of. I must say that my experience was one of a kind thank you Haik K.

    .

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly knowledgeable of the products he sales and his enthusiasm is top notch. The entire time we were together he was always worried about my feelings and what I thought was right for me. All my questions were answered and everything was taken care of. I must say that my experience was one of a kind thank you Haik K.

    5
    ★★★★★

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly knowledgeable of the products he sales and his enthusiasm is top notch. The entire time we were together he was always worried about my feelings and what I thought was right for me. All my questions were answered and everything was taken care of. I must say that my experience was one of a kind thank you Haik K.

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    .

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought our vehicles from this specific location due to the great success we as a family have had, thank you Tony Douglas for all your help.

    2
    ★★★★★

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought our vehicles from this specific location due to the great success we as a family have had, thank you Tony Douglas for all your help.

    .

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought our vehicles from this specific location due to the great success we as a family have had, thank you Tony Douglas for all your help.

    4
    ★★★★☆

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought our vehicles from this specific location due to the great success we as a family have had, thank you Tony Douglas for all your help.

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    .

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm, logical and understanding approach of personal to customers need a big positive effect on me to come back and buy a car. The efforts Tony and Justin put forth made me feel comfortable even though they still wanted to sell a car. Great Job everyone.

    2
    ★★★★☆

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm, logical and understanding approach of personal to customers need a big positive effect on me to come back and buy a car. The efforts Tony and Justin put forth made me feel comfortable even though they still wanted to sell a car. Great Job everyone.

    .

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm, logical and understanding approach of personal to customers need a big positive effect on me to come back and buy a car. The efforts Tony and Justin put forth made me feel comfortable even though they still wanted to sell a car. Great Job everyone.

    4
    ★★★★☆

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm, logical and understanding approach of personal to customers need a big positive effect on me to come back and buy a car. The efforts Tony and Justin put forth made me feel comfortable even though they still wanted to sell a car. Great Job everyone.

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    .

    We have other Toyota vehicles with service experience here and had developed a very pleasant personal relationship with Marcus. His personal service is superior and we feel we can trust him to take care of us & have our best interest. We appreciate his persistence in seeking out the automobile with all our specifications. One of the major service he provided was the time spent hands on reviewing all the features and how to use them on our new hybrid.

    3
    ★★★☆☆

    We have other Toyota vehicles with service experience here and had developed a very pleasant personal relationship with Marcus. His personal service is superior and we feel we can trust him to take care of us & have our best interest. We appreciate his persistence in seeking out the automobile with all our specifications. One of the major service he provided was the time spent hands on reviewing all the features and how to use them on our new hybrid.

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    .

    Our Product Specialist Bart Morrison was very friendly and personal. He was very helpful, patient and pressure free. Thomas our financing specialist gave us many options. We were able to pick the perfect option for our budget & were willing to work with us! Thank you guys for everything!

    4
    ★★★★☆

    Our Product Specialist Bart Morrison was very friendly and personal. He was very helpful, patient and pressure free. Thomas our financing specialist gave us many options. We were able to pick the perfect option for our budget & were willing to work with us! Thank you guys for everything!

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    .

    Friendliness, convenience, accessibility, great service, down-to-earth, courteous, trustworthy are just a few words I can use. Our family has bought 5 cars from here. I would say we are very loyal customers and loyal to the brand. I commute about 500 miles a week and wanted a greener vehicle. Mr Caguioa helped me every step of the way and made test driving and purchasing my new Prius truly a pleasure.

    5
    ★★★★★

    Friendliness, convenience, accessibility, great service, down-to-earth, courteous, trustworthy are just a few words I can use. Our family has bought 5 cars from here. I would say we are very loyal customers and loyal to the brand. I commute about 500 miles a week and wanted a greener vehicle. Mr Caguioa helped me every step of the way and made test driving and purchasing my new Prius truly a pleasure.

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    .

    Everyone at Bob Smith Toyota was so nice. They all helped to ensure I was happy with my car and I understood all the finance paperwork. When my car was delivered the porter took a few minutes to show me some of the features on the car that were new. I really like my new car.

    5
    ★★★★★

    Everyone at Bob Smith Toyota was so nice. They all helped to ensure I was happy with my car and I understood all the finance paperwork. When my car was delivered the porter took a few minutes to show me some of the features on the car that were new. I really like my new car.

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    .

    Coming to Bob Smith Toyota got me the best deal I could find. They gave me the highest trade in on my old junker and a huge discount on a new car. The best thing I found out of the entire process was they gave me a rebate on my car. So not only did I get it at a great price but I'm getting money back on it.I'm a very happy customer.

    5
    ★★★★★

    Coming to Bob Smith Toyota got me the best deal I could find. They gave me the highest trade in on my old junker and a huge discount on a new car. The best thing I found out of the entire process was they gave me a rebate on my car. So not only did I get it at a great price but I'm getting money back on it.I'm a very happy customer.

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    .

    Shopping at bob smith toyota was very easy and nice. They have a vast selection of cars to choose from at very good prices. I'm glad I went there and not some other place were they don't care about you, only your money.

    5
    ★★★★★

    Shopping at bob smith toyota was very easy and nice. They have a vast selection of cars to choose from at very good prices. I'm glad I went there and not some other place were they don't care about you, only your money.

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    .

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and youll be happy you came here.

    2
    ★★★★★

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and youll be happy you came here.

    .

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and you??ll be happy you came here.

    5
    ★★★★★

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and you??ll be happy you came here.

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    .

    Buying a car has always been a major stress but that??s not the case at Bob Smith Toyota! The adjectives to use to describe the people here are adjectives that you normally don??t hear in reference to car dealers: trustworthy, honest, accommodating, and patient. They take time to explain everything in detail. No pressure. Im driving off the lot completely confident this was the right decision.

    5
    ★★★★★

    Buying a car has always been a major stress but that??s not the case at Bob Smith Toyota! The adjectives to use to describe the people here are adjectives that you normally don??t hear in reference to car dealers: trustworthy, honest, accommodating, and patient. They take time to explain everything in detail. No pressure. Im driving off the lot completely confident this was the right decision.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didnt like the way it drove so the search continued. The salesman had no problem and wanted to make sure we were happy. I finally found the one. We went to financing and it was a breeze. I really recommend Bob Smith Toyota.

    2
    ★★★★★

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didnt like the way it drove so the search continued. The salesman had no problem and wanted to make sure we were happy. I finally found the one. We went to financing and it was a breeze. I really recommend Bob Smith Toyota.

    .

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didn??t like the way it drove so the search continued. The salesman had no problem and wanted to make sure we were happy. I finally found the one. We went to financing and it was a breeze. I really recommend Bob Smith Toyota.

    5
    ★★★★★

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didn??t like the way it drove so the search continued. The salesman had no problem and wanted to make sure we were happy. I finally found the one. We went to financing and it was a breeze. I really recommend Bob Smith Toyota.

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    .

    Bob Smith Toyota had a great selection for me and my wife to choose from. My wife saw the new Camery and I could tell it was love at first sight. We took it for a ride and she just had to have it. Being a family owned business the paperwork was easy and not like most of the big named places, long, boring, and confusing. We left with a new car and feeling good about it.

    5
    ★★★★★

    Bob Smith Toyota had a great selection for me and my wife to choose from. My wife saw the new Camery and I could tell it was love at first sight. We took it for a ride and she just had to have it. Being a family owned business the paperwork was easy and not like most of the big named places, long, boring, and confusing. We left with a new car and feeling good about it.

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    Review Partner
    .

    We had a wonderful experience at Bob Smith Toyota and were treated like family. I've had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They

    4
    ★★★★★

    We had a wonderful experience at Bob Smith Toyota and were treated like family. I've had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They

    .

    We had a great experience working with Fausto Gonzalez. He was very professional and pleasant to work with. We especially enjoyed his non-pressure attitude. He approached us as a friend not a salesman. Everything went very smoothly. He

    3
    ★★★★★

    We had a great experience working with Fausto Gonzalez. He was very professional and pleasant to work with. We especially enjoyed his non-pressure attitude. He approached us as a friend not a salesman. Everything went very smoothly. He

    .

    I bought from Bob Smith Toyota because they were highly recommended from a friend. I stopped by to check their inventory and was pleased with their amazing customer service. They were polite and courteous. I hope to do business with them

    4
    ★★★★★

    I bought from Bob Smith Toyota because they were highly recommended from a friend. I stopped by to check their inventory and was pleased with their amazing customer service. They were polite and courteous. I hope to do business with them

    .

    Because my husbands family has a long standing relationship with Bob Smith Toyota and enjoys coming here we chose to start our journey here as well. We completely understand now why they chose them over the other dealerships close by.

    5
    ★★★★★

    Because my husbands family has a long standing relationship with Bob Smith Toyota and enjoys coming here we chose to start our journey here as well. We completely understand now why they chose them over the other dealerships close by.

    .

    Excellent. All members of this dealer were extremely helpful and set on making me (the customer) so happy. I will come back here for anything in the future. I am so grateful for the service I received today it was handled very gentle and

    5
    ★★★★★

    Excellent. All members of this dealer were extremely helpful and set on making me (the customer) so happy. I will come back here for anything in the future. I am so grateful for the service I received today it was handled very gentle and

    .

    Simply put, Bob Smith Toyota is the best! From sales to Finance to service they make me personally feel special and important. But most importantly Haik took his time, followed up with me for 7 years form when we first purchased with

    5
    ★★★★★

    Simply put, Bob Smith Toyota is the best! From sales to Finance to service they make me personally feel special and important. But most importantly Haik took his time, followed up with me for 7 years form when we first purchased with

    .

    We would like to express our appreciation and say thank you to a top notch dealership. We want to express gratitude for the professionalism of you salesman Marcos and Todd. Marcos went out of his way to ensure all out questions, concern,

    5
    ★★★★★

    We would like to express our appreciation and say thank you to a top notch dealership. We want to express gratitude for the professionalism of you salesman Marcos and Todd. Marcos went out of his way to ensure all out questions, concern,

    .

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me.

    5
    ★★★★★

    I came into the dealership just looking not ready to buy & was greeted by Hail Ketsoyan. He was friendly, not pushy at all, and very smart with all features of their product line. I was not ready to buy and he built a relationship with me.

    .

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldnt be happier

    4
    ★★★★★

    My girlfriend and I were treated with respect. That impressed us, our salesman Jesse answered all our questions with honesty. He was very up to date on all cars and features they each had. Since we are in Glendale we couldnt be happier

    .

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from

    5
    ★★★★★

    I had a 2004 Toyota Sienna that I LOVED! It was totaled 2 weeks ago in an accident and the only thing that was on my mind was replacing it with the Sienna. I loved how it drove, the room it had, it went on many road trips. Kevin from

    .

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience.

    5
    ★★★★★

    Referral & relatives & felt very good about working with Jarvis who took a low-key, soft-sell approach, providing helpful information and allowing us room to make the decisions we needed to. All in all very pleasant car buying experience.

    .

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest

    5
    ★★★★★

    This Denali was at an amazing price. I called up and I was invited down. A little nervous because it was around 100 miles. Hate to drive far and not buy anything. However the salesman Jarvis was great. This ended up to be the easiest

    .

    I found Bob Smith on Cars.com researching vehicles I was interested in. They had the right car, right price. So we came to check it out. Jarvis and Justin were great and helpful over the phone and even texted me the best directions.

    5
    ★★★★★

    I found Bob Smith on Cars.com researching vehicles I was interested in. They had the right car, right price. So we came to check it out. Jarvis and Justin were great and helpful over the phone and even texted me the best directions.

    .

    I went around to many Toyota dealers and the service was normal. To my surprise this dealership was the BEST in service. All the sales people are friendly and beyond helpful. Haik is the BEST salesperson. He made the impossible, possible!

    4
    ★★★★★

    I went around to many Toyota dealers and the service was normal. To my surprise this dealership was the BEST in service. All the sales people are friendly and beyond helpful. Haik is the BEST salesperson. He made the impossible, possible!

    .

    We looked around for a good deal and everywhere we went just didnt have the deals we were looking for or just didnt have a good enough selection. We happened to stop by Bob Smith Toyota and they had everything we were looking for. The

    5
    ★★★★★

    We looked around for a good deal and everywhere we went just didnt have the deals we were looking for or just didnt have a good enough selection. We happened to stop by Bob Smith Toyota and they had everything we were looking for. The

    .

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could

    5
    ★★★★★

    As an employee in the service department I get to see trade-ins early. My coworkers were very helpful in advising me to Jarvis. Jarvis went out of his way to help me with the sale, including driving that car to my house so my family could

    .

    I was looking for a car a Scion to be exact. My friend Niko had purchased from Bob Smith Toyota and referred me to Julia C. Pearl. She was great detail oriented knew exactly what I need down in order to purchase. With no hesitation I knew

    5
    ★★★★★

    I was looking for a car a Scion to be exact. My friend Niko had purchased from Bob Smith Toyota and referred me to Julia C. Pearl. She was great detail oriented knew exactly what I need down in order to purchase. With no hesitation I knew

    .

    My wife and I looked all over for a trustworthy dealer. We read reviews and got word of mouth referrals. We ever looked a few up on the BBB website to ensure our best future outcome. After all our research the best one without a doubt was

    4
    ★★★★★

    My wife and I looked all over for a trustworthy dealer. We read reviews and got word of mouth referrals. We ever looked a few up on the BBB website to ensure our best future outcome. After all our research the best one without a doubt was

    .

    Why did I purchase from Bob Smith? Because I wanted to lease a new Prius and Bob Smith is the closest dealer to my home. I have been coming here for service with my previous Toyota and have been happy with my service experience.I think I

    5
    ★★★★★

    Why did I purchase from Bob Smith? Because I wanted to lease a new Prius and Bob Smith is the closest dealer to my home. I have been coming here for service with my previous Toyota and have been happy with my service experience.I think I

    .

    Coming to Bob Smith Toyota was a great experience. The shopping process was great and my salesmen was never pushy. The fianc was painless and easy and they explained everything. When they delivered my new car they showed me how to use all

    5
    ★★★★★

    Coming to Bob Smith Toyota was a great experience. The shopping process was great and my salesmen was never pushy. The fianc was painless and easy and they explained everything. When they delivered my new car they showed me how to use all

    .

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I

    5
    ★★★★★

    I bought my last car here about 2 years ago. it was time for me to get my wife a new one and so we chose to try them out again. Once again they went above and beyond. they were so nice and truly went out of there way to make us happy. I

    .

    I recently went out to a Toyota dealership. I test drove a few cars, they were very patient with me, and gave me lots of details on the cars perks. I went in to deal with the financing expecting a headache but they made it a smooth

    5
    ★★★★★

    I recently went out to a Toyota dealership. I test drove a few cars, they were very patient with me, and gave me lots of details on the cars perks. I went in to deal with the financing expecting a headache but they made it a smooth

    .

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and

    5
    ★★★★★

    This was the first car I have ever purchased on my own and everyone at Bob Smith made it very enjoyable and easy! All the staff was so nice and explained everything I needed to know about my car and all the paperwork in a professional and

    .

    I purchased my first Toyota Prius from Bob Smith Toyota. The customer service was incredible. The service department was exceptional. After experiencing a front end crash and total loss of my vehicle, I loved the Toyota Prius even more.

    5
    ★★★★★

    I purchased my first Toyota Prius from Bob Smith Toyota. The customer service was incredible. The service department was exceptional. After experiencing a front end crash and total loss of my vehicle, I loved the Toyota Prius even more.

    .

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly

    1
    ★★☆☆☆

    Working with Haik K. truly was a pleasure. From our initial exchange of emails to our first time actually meeting each other. The test drive at the dealership Haik was consistently friendly, professional and courteous. He is clearly

    .

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought

    5
    ★★★★★

    Excellent service! Friendly staff! It is a facility where customers needs are met. Convient location, great selection, low prices and excellent financing. We are loyal customers of 20 yrs. to Bob Smith for a reason. We have always bought

    .

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm,

    5
    ★★★★★

    The approach of a person who is trying to sell a car was the first thing i noticed differentiating this dealer from others. They gave me space to look around. The way the deal was made was a win-win situation for us. Honestly the calm,

    .

    Our Product Specialist Bart Morrison was very friendly and personal. He was very helpful, patient and pressure free. Thomas our financing specialist gave us many options. We were able to pick the perfect option for our budget & were

    4
    ★★★★★

    Our Product Specialist Bart Morrison was very friendly and personal. He was very helpful, patient and pressure free. Thomas our financing specialist gave us many options. We were able to pick the perfect option for our budget & were

    .

    Friendliness, convenience, accessibility, great service, down-to-earth, courteous, trustworthy are just a few words I can use. Our family has bought 5 cars from here. I would say we are very loyal customers and loyal to the brand. I

    5
    ★★★★★

    Friendliness, convenience, accessibility, great service, down-to-earth, courteous, trustworthy are just a few words I can use. Our family has bought 5 cars from here. I would say we are very loyal customers and loyal to the brand. I

    .

    Coming to Bob Smith Toyota got me the best deal I could find. They gave me the highest trade in on my old junker and a huge discount on a new car. The best thing I found out of the entire process was they gave me a rebate on my car. So not

    5
    ★★★★★

    Coming to Bob Smith Toyota got me the best deal I could find. They gave me the highest trade in on my old junker and a huge discount on a new car. The best thing I found out of the entire process was they gave me a rebate on my car. So not

    .

    Shopping at bob smith toyota was very easy and nice. They have a vast selection of cars to choose from at very good prices. I'm glad I went there and not some other place were they don't care about you, only your money.

    5
    ★★★★★

    Shopping at bob smith toyota was very easy and nice. They have a vast selection of cars to choose from at very good prices. I'm glad I went there and not some other place were they don't care about you, only your money.

    .

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and youll be happy you came here.

    5
    ★★★★★

    Bob Smith Toyota is family owned and you can tell when you are here. Everyone is no nice and friendly. On top of that they have the best deals and selection of cars around. Im happy with my new car and youll be happy you came here.

    .

    Buying a car has always been a major stress but thats not the case at Bob Smith Toyota! The adjectives to use to describe the people here are adjectives that you normally dont hear in reference to car dealers: trustworthy, honest,

    5
    ★★★★★

    Buying a car has always been a major stress but thats not the case at Bob Smith Toyota! The adjectives to use to describe the people here are adjectives that you normally dont hear in reference to car dealers: trustworthy, honest,

    .

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didnt like the way it drove so the search continued. The salesman had no problem and wanted to

    5
    ★★★★★

    Shopping at Bob Smith Toyota was easy and simple. They had a vast selection of different makes and models. I found a car I really liked but I didnt like the way it drove so the search continued. The salesman had no problem and wanted to

    .

    Bob Smith Toyota had a great selection for me and my wife to choose from. My wife saw the new Camery and I could tell it was love at first sight. We took it for a ride and she just had to have it. Being a family owned business the

    5
    ★★★★★

    Bob Smith Toyota had a great selection for me and my wife to choose from. My wife saw the new Camery and I could tell it was love at first sight. We took it for a ride and she just had to have it. Being a family owned business the

    .

    Bob Smith Toyota had a very good selection for us to choose from. I was able to get the car I wanted with the options I wanted. They didnt have to go locate it, they knew where it was which saved time. I really enjoyed my time here, which

    5
    ★★★★★

    Bob Smith Toyota had a very good selection for us to choose from. I was able to get the car I wanted with the options I wanted. They didnt have to go locate it, they knew where it was which saved time. I really enjoyed my time here, which

    Message from Bob Smith Toyota

    Bob Smith Toyota is dedicated to our customers. We are a family-run business and we understand the value of customer service. We specialize in Toyota vehicles and we would like to help you find the perfect car for all of your needs. From all the folks here at our dealership, we hope to see you soon.

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