Smilecare Family Dentistry

★★★☆☆
  • 40620 Winchester Rd

    Temecula, CA 92591

    Map & Directions
  • 951-719-3182

About Smilecare Family Dentistry

Categories
Hours
Mon, Tue, 10am - 7pm; Wed, Thu, 9am - 6pm; Fri, Sat, 8am - 4pm; Sun, closed

Health & Medical

Health & Medical
More choices in Temecula:
Resultset_next

Baker Bruce B DDS

29645 Rancho California Rd # 2 Temecula, CA

Resultset_next

Edward A Walker DDS: Edward Walker, DDS

27555 Ynez Rd 409 Temecula, CA

3.0 5
Hi! Sign in to let us know how Smilecare Family Dentistry was?
Write a Review
.

I had my 4 wisdoms pulled 4/27/12, one week later got a checkup and had my full history report printed out(which I had to fight for because they are "only for their records and insurance" not for patients) and it stated that the claim was sent on the 27th. Turns out claim was sent 5/14, and it was only for everything except 2 of the teeth. They sent a claim for the 2 teeth on 7/03 without enough info for the claim to be accepted. This was all unbeknownst of me until I got a call in Sept from a collections agency, never receiving a bill or a call from Smilecare. When I spoke to them they lied about the dates they sent the claims, and stated that it was "new management's" fault that I was sent to collections because when they started they decided to send all people owing $50.00 or more straight to collections. Don't believe any of the reviews that state that new management is good, they are awful and unprofessional. It has now been a month with myself and a supervisor from aetna calling everyday asking for the claim to be resubmitted with the proper information. All we get is that the manager is not in and Gina in billing is on leave, but they will leave a message. right now I have been on hold for 32 minutes because I now am having a bit of an attitude on the phone so I decided to spend my time to write this while waiting. Please no one go to this place, it is the most unprofessional business I have ever not had the pleasure of doing business with!!!

I will say though that the specialist Mirwais Hussainy was awesome though!

1
★☆☆☆☆

I had my 4 wisdoms pulled 4/27/12, one week later got a checkup and had my full history report printed out(which I had to fight for because they are "only for their records and insurance" not for patients) and it stated that the claim was sent on the 27th. Turns out claim was sent 5/14, and it was only for everything except 2 of the teeth. They sent a claim for the 2 teeth on 7/03 without enough info for the claim to be accepted. This was all unbeknownst of me until I got a call in Sept from a collections agency, never receiving a bill or a call from Smilecare. When I spoke to them they lied about the dates they sent the claims, and stated that it was "new management's" fault that I was sent to collections because when they started they decided to send all people owing $50.00 or more straight to collections. Don't believe any of the reviews that state that new management is good, they are awful and unprofessional. It has now been a month with myself and a supervisor from aetna calling everyday asking for the claim to be resubmitted with the proper information. All we get is that the manager is not in and Gina in billing is on leave, but they will leave a message. right now I have been on hold for 32 minutes because I now am having a bit of an attitude on the phone so I decided to spend my time to write this while waiting. Please no one go to this place, it is the most unprofessional business I have ever not had the pleasure of doing business with!!!

I will say though that the specialist Mirwais Hussainy was awesome though!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They are completely unprofessional, they do not send in claims properly, decide you owe them money, and instead of speaking to you or sending you a bill, they send you straight to collections and then take over a month to resend claim.

3
★★★★★

They are completely unprofessional, they do not send in claims properly, decide you owe them money, and instead of speaking to you or sending you a bill, they send you straight to collections and then take over a month to resend claim.

.

Hello Everyone! I am Dr. Boen, the new general dentist at the SmileCare in Temecula. I have over 17 years of experience in all aspects of dentistry. I was recently hired to help turn this dental office around. Temecula is a great city

3
★★★★★

Hello Everyone! I am Dr. Boen, the new general dentist at the SmileCare in Temecula. I have over 17 years of experience in all aspects of dentistry. I was recently hired to help turn this dental office around. Temecula is a great city

.

I took my son to the orthodontist here. Total rip off. Put braces on my son, took my money and then refused to do anymore work on his mouth until he had his teeth cleaned and cavities filled. It took 6 months to get appointments scheduled and work done with the dentists in their office. The root canal he needed was due to bad dental work from the Smilecare in La Mesa, which made it even worse. Each month they kept taking their $245 from my account, but didn't tighten the braces once. Then I started getting these notices that I hadn't taken my son in to have work done on his braces, and that I now owed them the full $2-$3K even though I called and told them it was their regular dentists holding things up. I spoke to every department and higher ups in the company without success. SMILECARE IS A RIP OFF AND THEY DON'T DO QUALITY WORK. BEWARE!!!!

1
★☆☆☆☆

I took my son to the orthodontist here. Total rip off. Put braces on my son, took my money and then refused to do anymore work on his mouth until he had his teeth cleaned and cavities filled. It took 6 months to get appointments scheduled and work done with the dentists in their office. The root canal he needed was due to bad dental work from the Smilecare in La Mesa, which made it even worse. Each month they kept taking their $245 from my account, but didn't tighten the braces once. Then I started getting these notices that I hadn't taken my son in to have work done on his braces, and that I now owed them the full $2-$3K even though I called and told them it was their regular dentists holding things up. I spoke to every department and higher ups in the company without success. SMILECARE IS A RIP OFF AND THEY DON'T DO QUALITY WORK. BEWARE!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had new Dental Insurance (unfortunately an HMO) and I had not heard anything "bad" about this Dental Group, so I chose them. Went to my first appointment because I had some tooth pain. Expecting the worst, I brought my insurance copay booklet with me so I could see how much the cost would be. The price they gave me was more than double what my insurance copays should have been. When I questioned them about it, they tried to attribute it to "Lab fees". After checking with my insurance and with multiple other Dental Groups in the system, I have found that those "lab fees" do not apply to my plan and that they were just trying to get the most out me as possible. I am filing a complaint (with my Insurance) and switching to another group. Seriously, tried to rip me off when I was in pain!!! , how awful is that!!??

1
★☆☆☆☆

I had new Dental Insurance (unfortunately an HMO) and I had not heard anything "bad" about this Dental Group, so I chose them. Went to my first appointment because I had some tooth pain. Expecting the worst, I brought my insurance copay booklet with me so I could see how much the cost would be. The price they gave me was more than double what my insurance copays should have been. When I questioned them about it, they tried to attribute it to "Lab fees". After checking with my insurance and with multiple other Dental Groups in the system, I have found that those "lab fees" do not apply to my plan and that they were just trying to get the most out me as possible. I am filing a complaint (with my Insurance) and switching to another group. Seriously, tried to rip me off when I was in pain!!! , how awful is that!!??

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Smilecare Family Dentistry, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review