Caliber Collision

★★☆☆☆
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  • 25712 Taladro Cir H

    Mission Viejo, CA 92691

    Map & Directions
  • 949-472-8488

Automotive

Automotive
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2105 Laguna Canyon Rd Laguna Beach, CA

2.3333 3
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.

Sorry to say but Calibre Collision Mission Viejo sucks.

I was hit by a car and this person's insurance company directed me to these guys. What a bad decision. Day 1 I had told that there is a big vibration in the car, Alex my main contact there kept promising everything is alright, after 20 days - yes 20 days. He called me to fix take the car. They replaced the parts so all cosmetic issues were taken care but the car still had huge vibrations which Alex kept saying, its not because of the accident and he want me to pay for it. Since I pushed back, he kept the car for another week. They showed me what all they have fixed and kinda of agreed that those were due to the accident (changed their statement this time). Well the car still have vibrations and they shook their hands off. It was very frustrating, I escalated the issues with the insurance, so they finally decided to send the car to Honda shop for evaluation with a condition that if the problem is mine, then I have to pay. I was confident and sent the car there. Honda found the issue and got it fixed - no cost to me. Thanks to Honda and Insurance company but it proved that Caliber Collision staff is completely in competent and they are there to make money and create trouble.

I usually dont write comments, this is just an attempt to save frustrations of people like me.

Interesting today I got a call to rate their services, when I said I would rate them 3 out 10 - the lady dropped the call and never called again :-)

Well avoid these guys if you can. Good Luck!!!

(posting this again on a different site to ensure people have more visibility and they can save their time, Money and maintain their blood pressure)

1
★☆☆☆☆

Sorry to say but Calibre Collision Mission Viejo sucks.

I was hit by a car and this person's insurance company directed me to these guys. What a bad decision. Day 1 I had told that there is a big vibration in the car, Alex my main contact there kept promising everything is alright, after 20 days - yes 20 days. He called me to fix take the car. They replaced the parts so all cosmetic issues were taken care but the car still had huge vibrations which Alex kept saying, its not because of the accident and he want me to pay for it. Since I pushed back, he kept the car for another week. They showed me what all they have fixed and kinda of agreed that those were due to the accident (changed their statement this time). Well the car still have vibrations and they shook their hands off. It was very frustrating, I escalated the issues with the insurance, so they finally decided to send the car to Honda shop for evaluation with a condition that if the problem is mine, then I have to pay. I was confident and sent the car there. Honda found the issue and got it fixed - no cost to me. Thanks to Honda and Insurance company but it proved that Caliber Collision staff is completely in competent and they are there to make money and create trouble.

I usually dont write comments, this is just an attempt to save frustrations of people like me.

Interesting today I got a call to rate their services, when I said I would rate them 3 out 10 - the lady dropped the call and never called again :-)

Well avoid these guys if you can. Good Luck!!!

(posting this again on a different site to ensure people have more visibility and they can save their time, Money and maintain their blood pressure)

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i would never bring my car there. I can not stand this staff or the repairs that they performed to my car. Horrible. They took way longer than they quoted me and nobody ever called to keep me updated, I had to continuously call them!

1
★☆☆☆☆

i would never bring my car there. I can not stand this staff or the repairs that they performed to my car. Horrible. They took way longer than they quoted me and nobody ever called to keep me updated, I had to continuously call them!

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I was referred to Caliber by my insurance company after a fender bender. The staff there is very helpful, friendly and efficient. They were great about calling me with updates on my car's progress and even finished the job early.

5
★★★★★

I was referred to Caliber by my insurance company after a fender bender. The staff there is very helpful, friendly and efficient. They were great about calling me with updates on my car's progress and even finished the job early.

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More about Caliber Collision

At Caliber Collision your satisfaction is more than our goal — it’s our guarantee. That’s because everything we do is geared toward restoring the rhythm of your life. We offer the highest quality customer service, auto body paint, dent, glass, and collision repair. All our work is guaranteed with our written lifetime warranty. Your local Caliber Collision center is here to help today, tomorrow, and down the road. Simply call your local center or reach our 24/7 Customer Service Center at 1.888.CALIBER (225-4237).

 

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