BCBG Max Azria

★★★☆☆
  • 333 Santana Row 1020

    San Jose, CA 95128

    Map & Directions
  • 408-244-1339

About BCBG Max Azria

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I recently visited the BCBGMAXAZRIA BOUTIQUE @ Santana Row. I was extremely curious after reading your review regarding the atrocious manager, as I have shopped there often & I thought maybe they had a new manager. I was very glad to learn that there had been no change in their manager. I am applaud that this site would permit that any individuals name would be printed, & any reference to age & personal appearance. Should this manager be +65, we should all be so fortunate, that we can wear BCBG. She was in fact doing her job, you were the one attempting to pull a fast one. Good for her, I hope you were able to re-attach the ticket, & that I wasn't the unfortunate customer who in return purchased what you had returned to another store. Shame on you.

5
★★★★★

I recently visited the BCBGMAXAZRIA BOUTIQUE @ Santana Row. I was extremely curious after reading your review regarding the atrocious manager, as I have shopped there often & I thought maybe they had a new manager. I was very glad to learn that there had been no change in their manager. I am applaud that this site would permit that any individuals name would be printed, & any reference to age & personal appearance. Should this manager be +65, we should all be so fortunate, that we can wear BCBG. She was in fact doing her job, you were the one attempting to pull a fast one. Good for her, I hope you were able to re-attach the ticket, & that I wasn't the unfortunate customer who in return purchased what you had returned to another store. Shame on you.

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The sale people here put way too much pressure on you to buy their most expensive items.
And, if you try to return anything-WITH a receipt they only give you store credit. I'll never go back.

1
★☆☆☆☆

The sale people here put way too much pressure on you to buy their most expensive items.
And, if you try to return anything-WITH a receipt they only give you store credit. I'll never go back.

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As the last reviewer stated, I highly recommend purchasing BCBG at Macy's and Nordstrom's rather than the stand-alone store at Santana Row. I recently spent over $750 there, purchasing one blouse straight from the rack after trying it on in a different color. One morning I snipped the tag and put it on for work. There is a dark spot on the front that I didn't notice in the store because of the striped fabric. Another blouse, when I held it up to the light, was clearly thinning in spots and was likely to get a hole or two. I immediately took them back to the store where the store manager refused to accept the spotted shirt because the tag was not attached with the small plastic attachment. The store manager, Lois expressed zero empathy and is willing to forgo potentially thousands of dollars for a $130 shirt. I won't even comment on the fact that this 65+ year old store manager is wearing clothes from the store.... in any case, I've since been able to reattach the tag with the "official plastic attachment." I'm sure I'll be able to stroll into a different store and return the blouse. It was really her arrogant attitude that bothers me. In any case-- beware! The clothes do not seem to be very high quality for the price or the service. Check and double check them before purchasing.

1
★☆☆☆☆

As the last reviewer stated, I highly recommend purchasing BCBG at Macy's and Nordstrom's rather than the stand-alone store at Santana Row. I recently spent over $750 there, purchasing one blouse straight from the rack after trying it on in a different color. One morning I snipped the tag and put it on for work. There is a dark spot on the front that I didn't notice in the store because of the striped fabric. Another blouse, when I held it up to the light, was clearly thinning in spots and was likely to get a hole or two. I immediately took them back to the store where the store manager refused to accept the spotted shirt because the tag was not attached with the small plastic attachment. The store manager, Lois expressed zero empathy and is willing to forgo potentially thousands of dollars for a $130 shirt. I won't even comment on the fact that this 65+ year old store manager is wearing clothes from the store.... in any case, I've since been able to reattach the tag with the "official plastic attachment." I'm sure I'll be able to stroll into a different store and return the blouse. It was really her arrogant attitude that bothers me. In any case-- beware! The clothes do not seem to be very high quality for the price or the service. Check and double check them before purchasing.

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How much do I love this store? More than half of my wardrobe consists of BCBG Max Azria clothes. My girlfriends know to give me gift certificates to this store as a birthday present. The clothes just fit my body well and the styles are unique and trendy but not too young. Therefore, I frequently browse this store whenever I'm in Santana Row. The salespeople are friendly enough and the service is fine. The only complaint that I have about this boutique is their return policy. Merchandise has to be returned within 10 days and only for store credit. This is not really good for this stand-alone boutique because Macy's and Nordstrom also sell BCBG merchandise, although not the same ones that you will find in the boutique, and their return policies are way more flexible, so I check those stores first for my favorite styles.

4
★★★★☆

How much do I love this store? More than half of my wardrobe consists of BCBG Max Azria clothes. My girlfriends know to give me gift certificates to this store as a birthday present. The clothes just fit my body well and the styles are unique and trendy but not too young. Therefore, I frequently browse this store whenever I'm in Santana Row. The salespeople are friendly enough and the service is fine. The only complaint that I have about this boutique is their return policy. Merchandise has to be returned within 10 days and only for store credit. This is not really good for this stand-alone boutique because Macy's and Nordstrom also sell BCBG merchandise, although not the same ones that you will find in the boutique, and their return policies are way more flexible, so I check those stores first for my favorite styles.

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