Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 1379 S Park Victoria Dr

    Milpitas, CA 95035

    Map & Directions
  • 408-763-4056

About Firestone Complete Auto Care

Hours
Sunday 9:00 AM-5:00 PM, Monday 7:00 AM-6:00 PM, Tuesday 7:00 AM-6:00 PM, Wednesday 7:00 AM-6:00 PM, Thursday 7:00 AM-6:00 PM, Friday 7:00 AM-6:00 PM, Saturday 7:00 AM-6:00 PM

Automotive

Automotive
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3.0 2
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"Always get a written confirmation of any price you have been offered." All they are trying to do is fleece the customer and squeeze as much money out of you as possible.
Firstly there are two people at the front desk, one in the morning is James and the one in the afternoon is Steve, and they are accomplices. When you ask one about the other they throw their hands up!
I went to them for a timing belt change(James at counter). When I asked him for a quote he came up with a 1200$ quote! When I told him just couple of months back he had given me a 400$ quote he checked back at old records and agreed for that price. He also asked me if I need to change the water pump because he said it can be done while changing the timing belt and would just cost the price of the part. When he showed me the quote it was only a difference of about 100$ between the two. I did not think replacing the water pump was necessary and so I asked him to only change the timing belt.
Then they called me back, and this time it was Steve. He said I should also change the outer belt which is worn out. Did not know what that was so agreed to that which was another 72$. When I asked him to change water pump as well this time he gave me a quote of 136$ for the pump and also said I have to pay for difference in labour and from somewhere brought up a 432$ labour quote for the water pump! So the 100$ difference one day was up to to 250$ the next day!
Now Steve says he doesn't know what James talked about, so I have to speak with James.
Next day when I drop by to speak with James, he puts up a smiling face and deceives me showing a new rate of 109 for the pump, when I ask him if that is all that I need to pay he says yes! So I leave making the mistake of not getting the new work order printed! When I come back in the evening the labor difference is again there in the bill! And obviously Steve-O does not know anything about it, so I go back to speak to James next morning. He makes excuses and says the labor charge was always there! And I have to pay up because they have already done work on the car.
Beware, always get your work order with the prices printed out. And be careful about any suggestions on the phone.
Not only have they lost a customer for life, I will make sure others are warned.

1
★☆☆☆☆

"Always get a written confirmation of any price you have been offered." All they are trying to do is fleece the customer and squeeze as much money out of you as possible.
Firstly there are two people at the front desk, one in the morning is James and the one in the afternoon is Steve, and they are accomplices. When you ask one about the other they throw their hands up!
I went to them for a timing belt change(James at counter). When I asked him for a quote he came up with a 1200$ quote! When I told him just couple of months back he had given me a 400$ quote he checked back at old records and agreed for that price. He also asked me if I need to change the water pump because he said it can be done while changing the timing belt and would just cost the price of the part. When he showed me the quote it was only a difference of about 100$ between the two. I did not think replacing the water pump was necessary and so I asked him to only change the timing belt.
Then they called me back, and this time it was Steve. He said I should also change the outer belt which is worn out. Did not know what that was so agreed to that which was another 72$. When I asked him to change water pump as well this time he gave me a quote of 136$ for the pump and also said I have to pay for difference in labour and from somewhere brought up a 432$ labour quote for the water pump! So the 100$ difference one day was up to to 250$ the next day!
Now Steve says he doesn't know what James talked about, so I have to speak with James.
Next day when I drop by to speak with James, he puts up a smiling face and deceives me showing a new rate of 109 for the pump, when I ask him if that is all that I need to pay he says yes! So I leave making the mistake of not getting the new work order printed! When I come back in the evening the labor difference is again there in the bill! And obviously Steve-O does not know anything about it, so I go back to speak to James next morning. He makes excuses and says the labor charge was always there! And I have to pay up because they have already done work on the car.
Beware, always get your work order with the prices printed out. And be careful about any suggestions on the phone.
Not only have they lost a customer for life, I will make sure others are warned.

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We've been taking our cars here for years for the usual PM stuff. Michael and his crew do great work, at a very fair price, and pretty quickly. If the problem is beyond what the shop can handle, Mike has some good local referrals. Try it, you'll like it!!

5
★★★★★

We've been taking our cars here for years for the usual PM stuff. Michael and his crew do great work, at a very fair price, and pretty quickly. If the problem is beyond what the shop can handle, Mike has some good local referrals. Try it, you'll like it!!

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Message from Firestone Complete Auto Care

Our skilled technicians at your Milpitas, CA Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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