Mike Diamond

★★☆☆☆

About Mike Diamond

Categories
  • Heating & Air Conditioning
  • Plumbers

Home Construction & Remodeling

Home Construction & Remodeling
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Plumbing Professionals

1136 Spazier Avenue Arcadia, CA

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Quality Jet Rooter Plumbing Arcadia

95 Morlan Place Arcadia, CA

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I called them to do a drain cleaning at about 9:30 in the morning. I had used this company before and had been fairly pleased with the work they did in the past. I was told that the plumber would be at my house by 1:00 that afternoon and that I would get a call 30 minutes prior to his arrival. 1:00 came around and I still hadn??t heard from them, so I called them. I got transferred several times, and finally spoke to someone who told me that they would be calling me in 20 minutes to let me know that they were on their way. At 3:00, still no word. I called yet again, and got transferred to several people -- finally to the manager who apologized for the delay and gave me an excuse about how his technicians were being delayed at a house and "they" wouldn??t let them go, and how many of his employees had taken off for the Labor day weekend. Anyway, he said that if I would wait and be patient, they work until 7:00 and that he would give me a discount price from what they had originally quoted me. So I waited again, and at 5:45 I finally called AGAIN, only to be told that they would NOT be able to come out and that they will come in the morning! Of course, I called them in the morning, and spoke to a manager again, and was told that they do not have any technicians available ?? he believed that the plumbers thought that they were closed for the holiday weekend. If anything, I'm just upset that they didn't have the courtesy to call me and tell me that they were running late or that they had to cancel. I had to call them each time, and I wasted an entire day waiting around for them.

2
★★☆☆☆

I called them to do a drain cleaning at about 9:30 in the morning. I had used this company before and had been fairly pleased with the work they did in the past. I was told that the plumber would be at my house by 1:00 that afternoon and that I would get a call 30 minutes prior to his arrival. 1:00 came around and I still hadn??t heard from them, so I called them. I got transferred several times, and finally spoke to someone who told me that they would be calling me in 20 minutes to let me know that they were on their way. At 3:00, still no word. I called yet again, and got transferred to several people -- finally to the manager who apologized for the delay and gave me an excuse about how his technicians were being delayed at a house and "they" wouldn??t let them go, and how many of his employees had taken off for the Labor day weekend. Anyway, he said that if I would wait and be patient, they work until 7:00 and that he would give me a discount price from what they had originally quoted me. So I waited again, and at 5:45 I finally called AGAIN, only to be told that they would NOT be able to come out and that they will come in the morning! Of course, I called them in the morning, and spoke to a manager again, and was told that they do not have any technicians available ?? he believed that the plumbers thought that they were closed for the holiday weekend. If anything, I'm just upset that they didn't have the courtesy to call me and tell me that they were running late or that they had to cancel. I had to call them each time, and I wasted an entire day waiting around for them.

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