I found Relax spa on the web and they were running a special on a full hour facial for $39.00 on Wed! I was really surprised and figured I would check it out for that price.
The staff was very nice and the setting was relaxing. I have had MANY facials in the past and the European facial was not that great. They did an extraction on my face for the blackheads and I was pleased with that but the facial itself wasn't all that impressive.
When I got to the counter they charged me $59.00 instead of $39.00. When I asked why, she said that the extraction was extra. I NEVER asked for the extraction. They automatically did it without asking me if I CHOOSE to do it.
I was VERY upset and told them that I would never go back again because I feel that adding hidden charges is wrong and not very professional.
Pros: nice atmosphere.
Cons: hidden costs. no communication between owner and client. was misled. very unprofessional.