Al Phillips The Cleaner

★☆☆☆☆
  • 22307 El Paseo Ste F

    Rcho Sta Marg, CA 92688

    Map & Directions
  • 949-888-5643

About Al Phillips The Cleaner

Hours
Mon - Thu, 6am - 9pm; Fri, 6am - 8pm; Sat, 7am - 7pm; Sun, 10am - 4pm

Personal Services

Personal Services
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I have been using this dry cleaners on a weekly basis for over a year. For the first few months they were very courteuos and their dry cleaning wasn't bad, not great but the clothes were clean. For the past six months I have noticed our clothes were coming back with spots (pink, blue) on them, buttons were being torn off of pants and some clothes were fading that were new and ladies tops feeling stiff.

In the last couple of weeks things went from bad to worse. I picked up my order , which will be my last order, and my black jeans were faded that were new, a top that had a shell sewn to it on the inside was missing the shell (dry cleaned only 3 times) and a blanket that was to be specifically dry cleaned was in fact laundered and I was charged for dry cleaning. I spoke to the manager and he went on and on how how great this company was, blah blah blah. I told him that it didn't matter how great this place was the fact is that you were trying to deceive me by laundering my clothes when their instructions are they are to be dry cleaned. I suspect they were hoping this would go unnoticed.

I bring my clothes to him in a DRY CLEANING bad and they are to be just that, dry cleaned. The manager told me he will make note in their computer system so that my clothes get dry cleaned only. I told him if I wanted my clothes to be laundered I would do them my self. So the fact is I am being charged for dry cleaning on everything when some things have been laundered.

I will not use this company ever again as they are not truthful and do a lousy job!

0
★☆☆☆☆

I have been using this dry cleaners on a weekly basis for over a year. For the first few months they were very courteuos and their dry cleaning wasn't bad, not great but the clothes were clean. For the past six months I have noticed our clothes were coming back with spots (pink, blue) on them, buttons were being torn off of pants and some clothes were fading that were new and ladies tops feeling stiff.

In the last couple of weeks things went from bad to worse. I picked up my order , which will be my last order, and my black jeans were faded that were new, a top that had a shell sewn to it on the inside was missing the shell (dry cleaned only 3 times) and a blanket that was to be specifically dry cleaned was in fact laundered and I was charged for dry cleaning. I spoke to the manager and he went on and on how how great this company was, blah blah blah. I told him that it didn't matter how great this place was the fact is that you were trying to deceive me by laundering my clothes when their instructions are they are to be dry cleaned. I suspect they were hoping this would go unnoticed.

I bring my clothes to him in a DRY CLEANING bad and they are to be just that, dry cleaned. The manager told me he will make note in their computer system so that my clothes get dry cleaned only. I told him if I wanted my clothes to be laundered I would do them my self. So the fact is I am being charged for dry cleaning on everything when some things have been laundered.

I will not use this company ever again as they are not truthful and do a lousy job!

Pros: one day service

Cons: do a lousy job

 

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