Safeway

★☆☆☆☆
  • 122 Robles Dr

    Vallejo, CA 94591

    Map & Directions
  • 707-554-4467

About Safeway

Categories
  • Grocery Stores
Hours
M-Su 5am-1am
Payment Options
  • American Express
  • Android Pay
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Samsung Pay
  • Traveler's Check
  • Visa
Services
  • Amazon Locker
  • Bank - Wells Fargo
  • Business Delivery
  • Coin Star
  • Gift Card Mall
  • Grocery Delivery
  • Growler Station
  • Money Order
  • Propane
  • Redbox
  • Rush Delivery
  • Same Day Delivery
  • Starbucks
  • Western Union

Food

Food
More choices in Vallejo:
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Seafood City Supermarket

3495 Sonoma Blvd Vallejo, CA

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M & M Market

705 Sonoma Blvd Vallejo, CA

Promotions - Safeway - GP eCom/SameDay/Instacart
Promotions - Safeway - GP Plated
Promotions - Safeway - GP Order Ahead
Promotions - Safeway - GP Flu
Promotions - Safeway - GP J4U
Promotions - Safeway - GP Fuel NorCal 251
Promotions - Safeway - GP Halloween 2018
Promotions - Safeway - GP O Organics
Promotions - Safeway - GP Own Brands

eCom, Same Day Service and Instacart

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    I called the Safeway Pharmacy dept in Glencove Vallejo, CA and politely told if I could hold the line. I agreed and to my disappointment and patience, continued until the call was answered 26:24 minutes later. I could've drove since it was only 1.3 miles away from where I live and with the time I spent holding the line, I could've made a round way trip and been done with it. It's unprofessional to inform a customer to hold the line and not follow up or check the phone lines every 5 minutes. I called at 10:45am way before the rush hour and did I mention that it was the Pharmacy dept and not the Deli that took the call? Way before the lunch rush? A polite lady picked up after 6 songs-- thanks to Muzak-- and apologized that there was no beeping sounds to alert the staff that a customer was on hold after I told her how long I waited. I then asked if I could set up a Flu shot appointment as suggested by the automated voice before I was put on a long hold and the lady told me that it was not necessary. I then told her that the Flu shot was for my 2.8 year old son and she replied with gusto, "no problem, we'll take care of you as soon as you get here." In 5 minutes, I got there and asked the Manager where the Flu shots were being administered and he directed and offered to take me to the Pharmacy area, I declined the generous offer though. When I got to the Pharmacy the young lady on duty greeted me and I told her that I came to get a flu shot for my little boy. She sadly replied, "sorry sir but we only give flu shots to 11 year olds and above." At this point I was very tempted to complain but seeing that the lunch hour rush has started, I felt that I'd be doing the hungry customers a favor by not pulling all of the people in charge and responsible for this misinformation. Having worked in a call center myself, perhaps it would be appropriate if I trained the Safeway staff in Glencove Vallejo, CA on the proper ways to manage the queue.

    0
    ★☆☆☆☆

    I called the Safeway Pharmacy dept in Glencove Vallejo, CA and politely told if I could hold the line. I agreed and to my disappointment and patience, continued until the call was answered 26:24 minutes later. I could've drove since it was only 1.3 miles away from where I live and with the time I spent holding the line, I could've made a round way trip and been done with it. It's unprofessional to inform a customer to hold the line and not follow up or check the phone lines every 5 minutes. I called at 10:45am way before the rush hour and did I mention that it was the Pharmacy dept and not the Deli that took the call? Way before the lunch rush? A polite lady picked up after 6 songs-- thanks to Muzak-- and apologized that there was no beeping sounds to alert the staff that a customer was on hold after I told her how long I waited. I then asked if I could set up a Flu shot appointment as suggested by the automated voice before I was put on a long hold and the lady told me that it was not necessary. I then told her that the Flu shot was for my 2.8 year old son and she replied with gusto, "no problem, we'll take care of you as soon as you get here." In 5 minutes, I got there and asked the Manager where the Flu shots were being administered and he directed and offered to take me to the Pharmacy area, I declined the generous offer though. When I got to the Pharmacy the young lady on duty greeted me and I told her that I came to get a flu shot for my little boy. She sadly replied, "sorry sir but we only give flu shots to 11 year olds and above." At this point I was very tempted to complain but seeing that the lunch hour rush has started, I felt that I'd be doing the hungry customers a favor by not pulling all of the people in charge and responsible for this misinformation. Having worked in a call center myself, perhaps it would be appropriate if I trained the Safeway staff in Glencove Vallejo, CA on the proper ways to manage the queue.

    Pros: Polite phone manners

    Cons: Does not have a clue on managing phone customers

    Message from Safeway

    Visit your neighborhood Safeway located at 122 Robles Dr, Vallejo, CA, for a convenient and friendly grocery experience! From our bakery and deli, to fresh produce and helpful pharmacy staff, we’ve got you covered! Our bakery features customizable cakes, cupcakes and more while the deli offers a variety of party trays, made to order. At the butcher-block you’ll find an assortment of meat and seafood, even offering sushi in select locations, while the produce department is full of fresh fruits and veggies galore! Shop the floral department for exclusive debi lily design™ products and services and stop by the pharmacy for specialty care, including immunizations, prescription refills and so much more!



    Safeway is dedicated to being your one-stop-shop and provides an in-store bank, Coin Star system, and Western Union service in select locations! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks or Seattle’s Best Drip Coffee and enjoy renting a movie from Redbox. Check out our Weekly Ad for store savings, earn Gas Rewards with purchases and download our Safeway app for just for U® personalized offers. For more information, stop by or call (707) 554-4467. Our service will make Safeway your favorite local supermarket!

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