All American City Vet Hospital

Dr. Heaton and his staff are an amazing team of caregivers. We have entrusted the lives of our cats and dogs to them ever since moving to Roseville in 2001. From routine vaccinations, to the very painful inevitability of euthanizing a terminally ill pet, they are kind, courteous and - most importantly - extremely skilled.

Posted 10/05/09 | Report Abuse

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Andrea at the front desk is very rude!
I have 3 dogs and all 3 have been to Dr. Heaton. Apparently Saturdays are very busy and I was in the waiting room for 45 minutes without seeing anyone. When Dr. Heaton came in and I said I had waited that long he said he "was doing the best he could". He also then walked out of the room. He apologized and all was good. Until I had the unfortunate experience of dealing with his daughter Andrea when I came in another day for the same problem. I was never told there was an extra fee for dropping off my dog for a few hours. I told her I wished she would have told me and she condescendingly told me that I didn't ask. She is incredibly rude. I told her I wouldn't be coming back and she said "that;s fine. You were rude to Dr. Heaton". I told her that he actually apologized to me and she said no he didn't. She said she was standing right there and he didn't. Are you kidding me? This is someone who obviously doesn't have the maturity level to deal with the public.My dog may have a tumor but compassion just isn't her thing. Just because you are related to the doctor doesn't make it a smart move to be rude to clients. This veterinary clinic is not worth the trouble. Life is too short to deal with people like her. I have had pets for 20 years and NEVER had any problems with anyone. She should be fired.

Posted 09/09/09 | Report Abuse

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I have been taking my pets to All American City Vet Hospital for decades. They are wonderful. They have lovingly care for my pets and for me during the best of times and the worst of times. I highly recommend them. My son was 5 when we took our first pet there. Now he and his fiance take their pets to All American City Vet Hospital. I highly recommend them.

Posted 03/18/09 | Report Abuse

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I took my 3 month old puppy to this vet on the recommendation of a co-worker. I was told that he just had an ear infection and that I should just leave him overnight.

When I came in the next afternoon, the puppy was dead. No one thought to call me or to let me know he was getting worse.

I know no doctor can perform miracles, but the staff seemed very cold when I asked why no one thought to let me know what was happening.

I wouldn't send my enemy's snake to these people

Posted 10/31/08 | Report Abuse

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I was so happy to find this animal clinic. I needed to board my dog at the last minute and our regular clinic didn't have room, and All-America City was able to fit us in. It turned out that it was even closer to our house than the other place, so we switched all our animal care to them. I have boarded my dog there several times now and she always gets great care. I am very happy with them.

Posted 07/27/05 | Report Abuse

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