Simbah's Dog House

★★★★☆
  • 573 W Vista Way E

    Vista, CA 92083

    Map & Directions
  • 760-758-7387

About Simbah's Dog House

Hours
Monday-Sunday

Pets & Animals

Pets & Animals
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Let me start from the beginning. My Dad (a retired Military member, who served for over twenty years) took our two dogs, Madden and Sophie to get groomed at Simbahs Dog House. I convinced my Dad to take them here since I had just been there the day before and had no problems with our other dog. My Dad and my 11 year old sister arrived at Simbahs Dog House at 1:00. The Owner, Sara Verdick assisted them. She advised that Madden (a shih-tzu) would need to be shaved down. My little sister asked if Sara could leave a little fluff. Sara then pointed a finger at my sister and said in a very RUDE manner, CAN WE COMMUNICATE. DONT TALK. WE ARE TALKING. My Dad is not an aggressive person and dismissed it. He left the dogs and told Sara he would be able to come either BEFORE 4:00 or AFTER 4:30.

My Dad comes by around 4:30 to pick up Sophie and Madden. Sara was already extremely agitated and annoyed. She told my Dad to take the leash, pay for the service and leave or she was going to call the police. My Dad was surprised considering he had just gotten there and had every intention of paying! They brought the dogs out and my Dad noticed that Madden was not shaved down as Sara had advised earlier. So my Dad mentioned it to her. She FLIPPED! She said YOUR DAUGHTER KEPT INTERRUPTING AND WOULDNT LET ME SPEAK! JUST PAY AND LEAVE OR IM CALLING THE POLICE! My Dad said How does your business stay open with this kind of customer service? I want to speak to the Owner. She said, I DONT GIVE A S***. I AM THE OWNER! PAY OR IM CALLING THE POLICE! My Dad said he was going to pay, handed her his credit card and she says there is going to be a $2.00 fee for using the credit card (she only charged us $1.00 the day beforeWTF!?) My Dad says thats fine and she says, IM GOING TO SHOVE THE $2.00 UP YOURE A**. WHY DONT YOU GO BACK TO WHERE YOU CAME FROM! At this point the transaction had been completed and my Dad said, I will be consulting my legal counsel regarding this. And he left.

I am SOOOO beyond disgusted with this Professional business owners behavior. Sara Verdick, you should be put out of business! My Dad went to Afghanistan and fought for this country and you tell him to go back to where he came from?! I called today to speak with Sara but she was at the Del Mar Fair. I spoke with her son Terry and he said that he KNOWS his mom should not be dealing with customers and that she is rude and really aggressive and is not a good business Owner. He also said that if he brings this to her attention, she would threaten HIS job and fire him. He then stated simply My mom is a B****!

PLEASE DONT SUPPORT THIS BUSINESS! Its not right that she can treat her customers this way and her doors just stay open. I will also be filing a complaint against this business with the BBB.

Ill finish this review with a link: http://www.ripoffreport.com/r/sara-verdick-simbahs-dog-house/vista-california-92083/sara-verdick-simbahs-dog-house-unsanitary-clippers-inflicted-wound-on-small-dog-that-b-157675#comment_25 (Side note: I am NOT the Katrina mentioned in this report.)

1
★☆☆☆☆

Let me start from the beginning. My Dad (a retired Military member, who served for over twenty years) took our two dogs, Madden and Sophie to get groomed at Simbahs Dog House. I convinced my Dad to take them here since I had just been there the day before and had no problems with our other dog. My Dad and my 11 year old sister arrived at Simbahs Dog House at 1:00. The Owner, Sara Verdick assisted them. She advised that Madden (a shih-tzu) would need to be shaved down. My little sister asked if Sara could leave a little fluff. Sara then pointed a finger at my sister and said in a very RUDE manner, CAN WE COMMUNICATE. DONT TALK. WE ARE TALKING. My Dad is not an aggressive person and dismissed it. He left the dogs and told Sara he would be able to come either BEFORE 4:00 or AFTER 4:30.

My Dad comes by around 4:30 to pick up Sophie and Madden. Sara was already extremely agitated and annoyed. She told my Dad to take the leash, pay for the service and leave or she was going to call the police. My Dad was surprised considering he had just gotten there and had every intention of paying! They brought the dogs out and my Dad noticed that Madden was not shaved down as Sara had advised earlier. So my Dad mentioned it to her. She FLIPPED! She said YOUR DAUGHTER KEPT INTERRUPTING AND WOULDNT LET ME SPEAK! JUST PAY AND LEAVE OR IM CALLING THE POLICE! My Dad said How does your business stay open with this kind of customer service? I want to speak to the Owner. She said, I DONT GIVE A S***. I AM THE OWNER! PAY OR IM CALLING THE POLICE! My Dad said he was going to pay, handed her his credit card and she says there is going to be a $2.00 fee for using the credit card (she only charged us $1.00 the day beforeWTF!?) My Dad says thats fine and she says, IM GOING TO SHOVE THE $2.00 UP YOURE A**. WHY DONT YOU GO BACK TO WHERE YOU CAME FROM! At this point the transaction had been completed and my Dad said, I will be consulting my legal counsel regarding this. And he left.

I am SOOOO beyond disgusted with this Professional business owners behavior. Sara Verdick, you should be put out of business! My Dad went to Afghanistan and fought for this country and you tell him to go back to where he came from?! I called today to speak with Sara but she was at the Del Mar Fair. I spoke with her son Terry and he said that he KNOWS his mom should not be dealing with customers and that she is rude and really aggressive and is not a good business Owner. He also said that if he brings this to her attention, she would threaten HIS job and fire him. He then stated simply My mom is a B****!

PLEASE DONT SUPPORT THIS BUSINESS! Its not right that she can treat her customers this way and her doors just stay open. I will also be filing a complaint against this business with the BBB.

Ill finish this review with a link: http://www.ripoffreport.com/r/sara-verdick-simbahs-dog-house/vista-california-92083/sara-verdick-simbahs-dog-house-unsanitary-clippers-inflicted-wound-on-small-dog-that-b-157675#comment_25 (Side note: I am NOT the Katrina mentioned in this report.)

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Simbahs groom shop was a pleasent experience for the pooch and i today. This was my first time at the shop and was supprised to see a self serve pet bathing station. I on the other hand left the work to be done by there helpful and caring groomer named pam. Thank you for a job well done.

5
★★★★★

Simbahs groom shop was a pleasent experience for the pooch and i today. This was my first time at the shop and was supprised to see a self serve pet bathing station. I on the other hand left the work to be done by there helpful and caring groomer named pam. Thank you for a job well done.

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Good People, Nice Shop....My dog likes it to go there...
My kids like the big dog out front....Sometimes I bring my dog to wash it myself other times they do it for me.

5
★★★★★

Good People, Nice Shop....My dog likes it to go there...
My kids like the big dog out front....Sometimes I bring my dog to wash it myself other times they do it for me.

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