Ulta Beauty

★★☆☆☆
  • 5927 Sunrise Blvd

    Citrus Heights, CA 95610

    Map & Directions
  • 916-535-0021

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1.7778 9
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I had a really horrible experience while shopping at the 11850 Pines Boulevard store. It appeared as though they were under staffed; only one sales associate was on the floor assisting close to 3 people. I received no assistance in the make-up department. I approached the store manager on duty regarding the situation and she told me that there's only one sales associate on the floor right now. After 15 minutes of walking around the store, another sales associate stood next to me and I asked her input regarding my selection and she said a few words to me and walked away. I approached her again regarding tissues to remove the make-up from my hands and she told me that they ran out of tissues for me to go to the bathroom and wash my hands. The section over from where I stood, the sales associate there had tissues. While driving I call the store to speak with the manager on duty, Cecila. Cecila was very defensive regarding being under staffed and my experience, at one point during the phone conversation she said to me, "I'm sorry, what else would like for me to say?? My advice to Cecila was beware of Secret Shoppers and the goal of ULTA should be to treat everyone with respect. I left the store thinking ULTA is not about customer service and I just spent $50.00 in a store that has a preferential treatment for which customer they will treat with respect. Once again, I was told to go to the bathroom and wash my hands while another sales associate had tissues.

2
★★☆☆☆

I had a really horrible experience while shopping at the 11850 Pines Boulevard store. It appeared as though they were under staffed; only one sales associate was on the floor assisting close to 3 people. I received no assistance in the make-up department. I approached the store manager on duty regarding the situation and she told me that there's only one sales associate on the floor right now. After 15 minutes of walking around the store, another sales associate stood next to me and I asked her input regarding my selection and she said a few words to me and walked away. I approached her again regarding tissues to remove the make-up from my hands and she told me that they ran out of tissues for me to go to the bathroom and wash my hands. The section over from where I stood, the sales associate there had tissues. While driving I call the store to speak with the manager on duty, Cecila. Cecila was very defensive regarding being under staffed and my experience, at one point during the phone conversation she said to me, "I'm sorry, what else would like for me to say?? My advice to Cecila was beware of Secret Shoppers and the goal of ULTA should be to treat everyone with respect. I left the store thinking ULTA is not about customer service and I just spent $50.00 in a store that has a preferential treatment for which customer they will treat with respect. Once again, I was told to go to the bathroom and wash my hands while another sales associate had tissues.

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Went for a trim of no more than 1" & some long, SOFT layers. (I went into detail) She cut off at least 3" & the layers are VERY uneven & choppy! Today my hair is in a pony tail. (it's THAT bad!) They made an appt to fix it, but they say it's not their policy to "fix" a bad cut & refund a client's money. But they can't make my hair how I wanted it or add 2" back. They're going to have to cut off more in order to straighten out the layers. I'll never go back if they are going to charge me for this mess.

1
★☆☆☆☆

Went for a trim of no more than 1" & some long, SOFT layers. (I went into detail) She cut off at least 3" & the layers are VERY uneven & choppy! Today my hair is in a pony tail. (it's THAT bad!) They made an appt to fix it, but they say it's not their policy to "fix" a bad cut & refund a client's money. But they can't make my hair how I wanted it or add 2" back. They're going to have to cut off more in order to straighten out the layers. I'll never go back if they are going to charge me for this mess.

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Corporate and management need to raise the bar regarding the type of people they hire at Ulta. Although I make an excellent living, I don't dress up to go shopping. I have never had an employee ask me if I needed help (even though I was obviously needing it). Not one employee has ever greeted me in the store. And to top things off, I have actually walked up to staff members to ask for assistance only to be brushed off and ignored. I like great deals and bargains as much as everyone else. But, what I noticed is the employees only pay attention to the younger, dressed to look important "fashionista" set. I'll never set foot in the Ulta on Sunrise Blvd. again!

1
★☆☆☆☆

Corporate and management need to raise the bar regarding the type of people they hire at Ulta. Although I make an excellent living, I don't dress up to go shopping. I have never had an employee ask me if I needed help (even though I was obviously needing it). Not one employee has ever greeted me in the store. And to top things off, I have actually walked up to staff members to ask for assistance only to be brushed off and ignored. I like great deals and bargains as much as everyone else. But, what I noticed is the employees only pay attention to the younger, dressed to look important "fashionista" set. I'll never set foot in the Ulta on Sunrise Blvd. again!

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1 out of 1 people found this review helpful.

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I went in for a trim and a conditioning treatment, thinking I had a experienced, hair stylist because she charged me quite a lot. I was trying to grow my hair out, it was pretty long, but she cut the back very short and layered it. It looked terrible!, she didn't dry or style it at all. Then she said "Oh I gave you a shag". Who in their right mind wants a retro 80's hair cut, so short I could barely curl it? Since when does a trim translate into "mullet"? Needless to say I'm never going to get my hair done their again, ever!!!

0
★☆☆☆☆

I went in for a trim and a conditioning treatment, thinking I had a experienced, hair stylist because she charged me quite a lot. I was trying to grow my hair out, it was pretty long, but she cut the back very short and layered it. It looked terrible!, she didn't dry or style it at all. Then she said "Oh I gave you a shag". Who in their right mind wants a retro 80's hair cut, so short I could barely curl it? Since when does a trim translate into "mullet"? Needless to say I'm never going to get my hair done their again, ever!!!

Pros: I've had my hair done at Ulta before,but

Cons: the last time I got my hair cut, I was extremely upset.

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11.07.08
I took my teenage daughter to Ulta today to shop for make up. While waiting, I browsed their clearance bins & found a lip plumper for $1. After waiting 5 minutes in line a lady from the salon portion of the store called me over. She found that there was no sku number on the lip plumper, proceeded to look for another one in the store to scan & when she couldn't find one another employee called another store to see if they had a sku number for the item. The employee got off the phone & said there was no sku so she could not sell me the item. I asked if they could just ring me up for $1 & she said they could not. I asked to speak to a manager & Angel came over & repeated that they could not sell me the item. I explained that I had been standing there waiting & said I found it to be unacceptable. Her response was "you can call corporate". Yep, that was her solution to this dilemma! She did not offer to give me a discount on another item or for a future purchase, nothing. Just "you can call corporate". So, I did & after waiting a full 10 minutes to get through, Barbera comes on the line. I explain that I was dissatisfied with my experience at Ulta & she proceeds to explain that without a sku number, they cannot sell me the item. I told her that I was calling because this was unacceptable & that I wanted a resolution, I actually had to suggest that they should compensate me (i.e. coupon, discount SOMETHING) to keep me as a satisfied customer. Barbera called the Ulta store & spoke to someone there. She then called me back & said they would give me a different lip plumper for free. I chose not to go back to the store (time, gas etc.) Could they have simply suggested this before I ever left the store, UM YEP! TERRIBLE customer service at Ulta & they could care less whether you are dissatisfied. Their solution? "You can call corporate". I'm insulted & will never again choose to pay higher prices at Ulta without the benefit of good customer service.

0
★☆☆☆☆

11.07.08
I took my teenage daughter to Ulta today to shop for make up. While waiting, I browsed their clearance bins & found a lip plumper for $1. After waiting 5 minutes in line a lady from the salon portion of the store called me over. She found that there was no sku number on the lip plumper, proceeded to look for another one in the store to scan & when she couldn't find one another employee called another store to see if they had a sku number for the item. The employee got off the phone & said there was no sku so she could not sell me the item. I asked if they could just ring me up for $1 & she said they could not. I asked to speak to a manager & Angel came over & repeated that they could not sell me the item. I explained that I had been standing there waiting & said I found it to be unacceptable. Her response was "you can call corporate". Yep, that was her solution to this dilemma! She did not offer to give me a discount on another item or for a future purchase, nothing. Just "you can call corporate". So, I did & after waiting a full 10 minutes to get through, Barbera comes on the line. I explain that I was dissatisfied with my experience at Ulta & she proceeds to explain that without a sku number, they cannot sell me the item. I told her that I was calling because this was unacceptable & that I wanted a resolution, I actually had to suggest that they should compensate me (i.e. coupon, discount SOMETHING) to keep me as a satisfied customer. Barbera called the Ulta store & spoke to someone there. She then called me back & said they would give me a different lip plumper for free. I chose not to go back to the store (time, gas etc.) Could they have simply suggested this before I ever left the store, UM YEP! TERRIBLE customer service at Ulta & they could care less whether you are dissatisfied. Their solution? "You can call corporate". I'm insulted & will never again choose to pay higher prices at Ulta without the benefit of good customer service.

Pros: Ummm...nope can't think of one

Cons: Pay more for items you can purchase at WalMart, without the benefit of good customer service.

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I thought I could trust a company like Ulta. As the woman walked out of the room first, I asked how the woman how she did....since it was her 3rd eyebrow waxing ever done. She mimiced her fliniching like it was painful. Then out walks my daughter....oh my gosh, It was horrible!!! Her skin was literally ripped off her face. I asked what happened and the woman that did the waxing, said, "her skin is a little sensitive". You would think that she would have figured this out AS SHE WAS DOING THE WAXING. I'm so angry about the whole experience. Next call the management of the store, and their boss, and their boss....remind me never to use Ulta services again!!

1
★☆☆☆☆

I thought I could trust a company like Ulta. As the woman walked out of the room first, I asked how the woman how she did....since it was her 3rd eyebrow waxing ever done. She mimiced her fliniching like it was painful. Then out walks my daughter....oh my gosh, It was horrible!!! Her skin was literally ripped off her face. I asked what happened and the woman that did the waxing, said, "her skin is a little sensitive". You would think that she would have figured this out AS SHE WAS DOING THE WAXING. I'm so angry about the whole experience. Next call the management of the store, and their boss, and their boss....remind me never to use Ulta services again!!

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The atmosphere was pleasant and I frequent Ulta because I had always had good experiences. The girl I had did a great job on the cut but she messed up on the highlights. I think she was pretty new because she seemed really nervous. The highlights in the back were really, really light and the ones up front were orangish. She ran out of time and I had to come back the next day for the cut. It was kind of disappointing for over $130. Nice girl, great cut but, highlights....not so much.

1
★★☆☆☆

The atmosphere was pleasant and I frequent Ulta because I had always had good experiences. The girl I had did a great job on the cut but she messed up on the highlights. I think she was pretty new because she seemed really nervous. The highlights in the back were really, really light and the ones up front were orangish. She ran out of time and I had to come back the next day for the cut. It was kind of disappointing for over $130. Nice girl, great cut but, highlights....not so much.

Pros: Parking, Ambience

Cons: Inexperienced with highlights

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I got a haircut there and the service was great. The woman who cut my hair did a wonderful job. The shampooing portion almost put me to sleep when they did a scalp massage. The price for a haircut is reasonable $25 to $30 for a male. I don't know the price for females, but I am sure it would be close to that. The staff are trained well and you get better service then the fast/quick haircutss at the smaller stores.

PROS: shampoo
CONS: none

5
★★★★★

I got a haircut there and the service was great. The woman who cut my hair did a wonderful job. The shampooing portion almost put me to sleep when they did a scalp massage. The price for a haircut is reasonable $25 to $30 for a male. I don't know the price for females, but I am sure it would be close to that. The staff are trained well and you get better service then the fast/quick haircutss at the smaller stores.

PROS: shampoo
CONS: none

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Not a place to go for those of us who need to watch our money, I went in for a trim and was quoted a $60 estimate. That works out to about $4.00 a minute, not bad money if they are paying me, but much more than I am willing to pay for a simple trim.

PROS:
CONS: too expensive

2
★★☆☆☆

Not a place to go for those of us who need to watch our money, I went in for a trim and was quoted a $60 estimate. That works out to about $4.00 a minute, not bad money if they are paying me, but much more than I am willing to pay for a simple trim.

PROS:
CONS: too expensive

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Editorial from

In Short
Selling everything from Q-tips and nail-polish remover to Elizabeth Arden cosmetics and ionic hair dryers, this shop is popular with beauty junkies. Offerings include fragrances, hair-care products, OPI nail polish, bath…

 

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