Don Roberto Jewelers

★★★☆☆
  • 2200 Eastridge Loop 2075 Suite 2075

    San Jose, CA 95122

    Map & Directions
  • 408-239-0134

About Don Roberto Jewelers

Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 8pm;Sun. 11am - 6pm

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3.0 3
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My husband bought me a ring in the clovis, california store and within 3 yrs the diamond fell out of the setting 2 times. I contacted the manager Juan Ayala the first time who offered to replace the stone and he did all we had to pay was the extended warranty for another 3 yrs. My husband picked up the ring on a saturday and bye the following week the exact same stone had fell out again. I once again called the store and he offered to either replace the ring or exchange for one of equal value. When i arrived he showed me several rings that he said we the same weight value and when i had chosen the ring he dropped the bomb and said that it was going to be an additional $1200.00 added to my account. My thought is if he was going to show me rings of equal value why was there a $1200 dollar diffrence. Just so upset with them dont know how this is customer service!

1
★☆☆☆☆

My husband bought me a ring in the clovis, california store and within 3 yrs the diamond fell out of the setting 2 times. I contacted the manager Juan Ayala the first time who offered to replace the stone and he did all we had to pay was the extended warranty for another 3 yrs. My husband picked up the ring on a saturday and bye the following week the exact same stone had fell out again. I once again called the store and he offered to either replace the ring or exchange for one of equal value. When i arrived he showed me several rings that he said we the same weight value and when i had chosen the ring he dropped the bomb and said that it was going to be an additional $1200.00 added to my account. My thought is if he was going to show me rings of equal value why was there a $1200 dollar diffrence. Just so upset with them dont know how this is customer service!

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I bought a mothers ring here at an excellent price and the ruby was scratched..The manager not only fixed the problem but upgraded my ring as well..wonderful!!

4
★★★★☆

I bought a mothers ring here at an excellent price and the ruby was scratched..The manager not only fixed the problem but upgraded my ring as well..wonderful!!

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I had a white silver bracelet purchased from here that had accumulated a collection of tiny little scratches all over the band. A worker at the store said it is a very common occurrence because pure silver is soft, only the hard (less appealing) silver has other metals mixed in. She offered to have it rebuffed for me at a fee of about $8. I received a ticket and was told to return in 3 days. The end result was very nice, the bracelet looked like brand new again.

4
★★★★☆

I had a white silver bracelet purchased from here that had accumulated a collection of tiny little scratches all over the band. A worker at the store said it is a very common occurrence because pure silver is soft, only the hard (less appealing) silver has other metals mixed in. She offered to have it rebuffed for me at a fee of about $8. I received a ticket and was told to return in 3 days. The end result was very nice, the bracelet looked like brand new again.

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