Pastime Hardware

★★★☆☆
  • 10057 San Pablo Ave

    El Cerrito, CA 94530

    Map & Directions
  • 510-526-6615

About Pastime Hardware

Hours
Mon - Fri, 7:30am - 9pm, Sat - Sun, 8am - 6pm

Home & Garden

Home & Garden
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3.2 5
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Today I went to buy a box of screws and a box of nuts. They only had a half box of nuts (50), so I received discounted price for it. When I got home I noticed that I had 2 boxes of screws (100 each)... Since I needed the nuts and I also didn't pay for one of the boxes (more expensive) I went back and I tried to switch the boxes. The cashier didn't understand the process, then the manager stepped in with a very aggressive attitude. He was very impatient with me. He said to me: "If you didn't pay for the box, why did you take it?" (raising the voice), I said: "I didn't notice it was the wrong one until I got home". He charged me double the price that I'd already paid for the half-box of nuts and started insulting me while walking to his office.
I was a frequent client of that Ace, and as far as I know, he is the owner. I will not buy anymore in that location and I recommend not buying from him as a signal of repudiation for his intolerance.

1
★☆☆☆☆

Today I went to buy a box of screws and a box of nuts. They only had a half box of nuts (50), so I received discounted price for it. When I got home I noticed that I had 2 boxes of screws (100 each)... Since I needed the nuts and I also didn't pay for one of the boxes (more expensive) I went back and I tried to switch the boxes. The cashier didn't understand the process, then the manager stepped in with a very aggressive attitude. He was very impatient with me. He said to me: "If you didn't pay for the box, why did you take it?" (raising the voice), I said: "I didn't notice it was the wrong one until I got home". He charged me double the price that I'd already paid for the half-box of nuts and started insulting me while walking to his office.
I was a frequent client of that Ace, and as far as I know, he is the owner. I will not buy anymore in that location and I recommend not buying from him as a signal of repudiation for his intolerance.

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.

Today I went to buy a box of screws and a box of nuts. They only had a half box of nuts (50), so I received discounted price for it. When I got home I noticed that I had 2 boxes of screws (100 each)... Since I needed the nuts and I also

3
★★★★★

Today I went to buy a box of screws and a box of nuts. They only had a half box of nuts (50), so I received discounted price for it. When I got home I noticed that I had 2 boxes of screws (100 each)... Since I needed the nuts and I also

.

I have had several bad experiences at Pastime and will only go there if I have no reasonable alternative. Here's an example. I was charged twice for one of several items purchased. When I returned to the store (within the hour), they refused to return the funds for the erroneous charge saying, "how do we know you did not buy two pairs of gloves?". I suggested they ask the cashier or take an inventor. They refused to refund me for the double charge. On two other occasions, once when returning a product and the other receiving incorrect change, I was treated as though I was in the wrong. In both cases the cashiers were rude and blamed me. In the last instance, I hadn't even left the counter when I challenged the cashier about short-changing me. I was with a friend who confirmed I'd handed her a $20 bill and not a $10. The cashier lectured me for not saying something sooner. I was still standing there, how much sooner could I have noticed? She suggested I'd already placed the funds in my wallet. This was not true. I suggested that if she believed I was lying, the cash drawer should be closed and audited. She corrected her error but not without further insulting me as though I'd caused the problem. If I ever have to go to that store, I am very, very careful to be sure the product is in perfect condition and I check the sales slip carefully for double charges before leaving the counter, I state the amount I am handing to the cashier and I take time to count my change before allowing the cashier to tend to the next customer. Buyer beware....

1
★☆☆☆☆

I have had several bad experiences at Pastime and will only go there if I have no reasonable alternative. Here's an example. I was charged twice for one of several items purchased. When I returned to the store (within the hour), they refused to return the funds for the erroneous charge saying, "how do we know you did not buy two pairs of gloves?". I suggested they ask the cashier or take an inventor. They refused to refund me for the double charge. On two other occasions, once when returning a product and the other receiving incorrect change, I was treated as though I was in the wrong. In both cases the cashiers were rude and blamed me. In the last instance, I hadn't even left the counter when I challenged the cashier about short-changing me. I was with a friend who confirmed I'd handed her a $20 bill and not a $10. The cashier lectured me for not saying something sooner. I was still standing there, how much sooner could I have noticed? She suggested I'd already placed the funds in my wallet. This was not true. I suggested that if she believed I was lying, the cash drawer should be closed and audited. She corrected her error but not without further insulting me as though I'd caused the problem. If I ever have to go to that store, I am very, very careful to be sure the product is in perfect condition and I check the sales slip carefully for double charges before leaving the counter, I state the amount I am handing to the cashier and I take time to count my change before allowing the cashier to tend to the next customer. Buyer beware....

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1 out of 1 people found this review helpful.

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Pastime Hardware has been around for a long time serving the homeowners of El Cerrito and surrounding cities. It has a good selection for do-it-yourself projects although probably not enough for professionals. They offer very good customer service once they call your number (it can take awhile). Incidentally, it's built on the site of the first commercial business in the area, a blacksmith shop circa 1880.

4
★★★★☆

Pastime Hardware has been around for a long time serving the homeowners of El Cerrito and surrounding cities. It has a good selection for do-it-yourself projects although probably not enough for professionals. They offer very good customer service once they call your number (it can take awhile). Incidentally, it's built on the site of the first commercial business in the area, a blacksmith shop circa 1880.

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0 out of 1 people found this review helpful.

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Weekend project - minor home repair - redecorating, or just need household goods like a toothbrush holder? Ace is a great place to go, and this particular Ace carries a lot of hard to find things that smaller hardware stores might not carry. There seem to be several sections: housewares (great waste basket selection), lighting (many to choose from), and hardware (the biggest section.) The aisles in the general hardware are wide and neatly stocked. The folks that work there know where to find things and are helpful.

4
★★★★☆

Weekend project - minor home repair - redecorating, or just need household goods like a toothbrush holder? Ace is a great place to go, and this particular Ace carries a lot of hard to find things that smaller hardware stores might not carry. There seem to be several sections: housewares (great waste basket selection), lighting (many to choose from), and hardware (the biggest section.) The aisles in the general hardware are wide and neatly stocked. The folks that work there know where to find things and are helpful.

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0 out of 1 people found this review helpful.

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Ace - The Helpful Place

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