Total Communications Plus

★★★☆☆

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Communications & Utilities

Communications & Utilities
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Sprint

3000 Mall View Rd Bakersfield, CA

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AT&T Store

3945 Hughes Ln C Bakersfield, CA

3.0 5
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While AT&T is a great service provider, Total communications in the valley plaza is not. I already have service through AT&T but recently went to total communications to purchase a prepaid phone to take with me on a trip out of the country. I was assured that the phone would work on my trip. As I found out when I arrived, it didn't. Not only did I waste my money I had to spend more money (and time) when I got there to buy phone cards.

When I returned home I went to total communications to return the phone. After finally getting them to give me a full refund I was told that It would not take long for it to be refunded. The following week I called total communications to see when I would be getting the refund. They told me it takes two weeks. After waiting another week I called again. Now I am being told that it takes 20 business days. So basically a month. I find it ridiculous that these people are so misinformed. I would suggest that if anyone is wanting to buy an AT&T phone that they go to the AT&T store on Ming. I have been there many times and they have great customer service.

1
★☆☆☆☆

While AT&T is a great service provider, Total communications in the valley plaza is not. I already have service through AT&T but recently went to total communications to purchase a prepaid phone to take with me on a trip out of the country. I was assured that the phone would work on my trip. As I found out when I arrived, it didn't. Not only did I waste my money I had to spend more money (and time) when I got there to buy phone cards.

When I returned home I went to total communications to return the phone. After finally getting them to give me a full refund I was told that It would not take long for it to be refunded. The following week I called total communications to see when I would be getting the refund. They told me it takes two weeks. After waiting another week I called again. Now I am being told that it takes 20 business days. So basically a month. I find it ridiculous that these people are so misinformed. I would suggest that if anyone is wanting to buy an AT&T phone that they go to the AT&T store on Ming. I have been there many times and they have great customer service.

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I am currently a customer and am pretty happy. I rarely ever get dropped calls and I have a good plan that is better than most companies offer. They do offer roll over minutes but I never go over so this is pointless for me. I mainly have good experiences with their customer service but occasionally they are not very helpful and I have to fix problems with my phone on my own. But this has only happened twice and I have been a customer for awhile now.

4
★★★★☆

I am currently a customer and am pretty happy. I rarely ever get dropped calls and I have a good plan that is better than most companies offer. They do offer roll over minutes but I never go over so this is pointless for me. I mainly have good experiences with their customer service but occasionally they are not very helpful and I have to fix problems with my phone on my own. But this has only happened twice and I have been a customer for awhile now.

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Good reception from cingular network especially after merging with AT&T. There customer service is not very good. Normally have to wait 30 minutes to ask a simple question or buy an accessory.

3
★★★☆☆

Good reception from cingular network especially after merging with AT&T. There customer service is not very good. Normally have to wait 30 minutes to ask a simple question or buy an accessory.

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They have great service throughout the city. I have tons of friends who have this provider and they do not experience a lot of drop calls like other phone companies have the reputation of. I have been told by friends that their customer service is not bad also.

5
★★★★★

They have great service throughout the city. I have tons of friends who have this provider and they do not experience a lot of drop calls like other phone companies have the reputation of. I have been told by friends that their customer service is not bad also.

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This store is not the best location to shop at, they tend to have very pushy sales people who are only out to get your money. They have no been very helpful when I have had a problem. The cell phone service I get is pretty good but I would recommend going to another location if you have a problem with your phone or their service.

2
★★☆☆☆

This store is not the best location to shop at, they tend to have very pushy sales people who are only out to get your money. They have no been very helpful when I have had a problem. The cell phone service I get is pretty good but I would recommend going to another location if you have a problem with your phone or their service.

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