These folks run a quality body shop! I got the referral from my insurance agent. I was considering going to the dealer where I bought my Porsche but she said that some of the dealers hire new guys in the business and I should go to a professional shop. She was right! My 911, which had been rear ended, was repaired in great detail. Their technicians found some hidden damage that the appraiser missed. They dealt with the insurance company covering the work and all was made right! Great work. Great paint. Professional service.
Unfortunately for me I had to go see these guys for the 2nd time, FORTUNATELY for me I had to go see these guys! They were referred to me by my Audi Dealer and man oh man do they do GOOD work. Sam, thanks for taking care of my car, I appreciate your work, honesty and ethics.................something not always found in your industry.
I'm a young, single female. The first time I went to ICC I needed my baby cleaned or detailed. They only charged my $100 and I drove away and have never had a cleaner more beautiful car since I bought it! That wasn't what made my day though. My bumper had gotten ripped off when parking and they re-attached it!! For free!! I died!! Today I had to bring in the A-5 because my window fell into my door. Angel was SUUUPER friendly on the phone when I called this morning and gave me a rough estimate, then called me back after researching some more to give me a real estimate on parts and labor. When I got there I was greeted by Angel, who was still super friendly, and Im pretty sure he had been there over 8 hours when I got there. Andrew and Bryce, the mechanic periodically checked in with me to tell me what was going on and how much longer it would take. They fixed my window for half of what he originally quoted and were still SUPER FRIENDLY!! I'll never go anywhere else.
It's really kind of funny how great ICC Collision Center really is. Funny simply because in comparison to other body shops, you can't beat them.
Extremely friendly in every step of the way, on time response, and plenty of options. I would definitely use their services time and time again.
A LIFESAVER! I WAS STRANDED AND THEY HELPED ME FREE OF CHARGE!
I had to be downtown SA for a business meeting and there was construction everywhere and all of a sudden my engine temperature light comes on and smoke starts pouring out of my hood! I was a block away from ICC, pulled in, and right away Alek was outside helping.
He allowed me to leave my car in his care, and I left with green ooze flowing away from my car. They gave me a ride to my meeting, what service.
Soon I was updated: they had added coolant, looked over everything and declared it a quick fix, free of charge!! and then were so gracious to let me leave the car there until my meeting was done, hours later. They came and picked me up at and gave me a ride back to get my car.
Talk about SERVICE & GENEROSITY! My Dealer told me to contact these guys because I was closer to ICC then the Dealer, I can not believe it and thats why ICC gets my vote and the best review ever. Thanks again!
I left my car at the Dealership and spoke to a very nice young gal by the name of Michileen, she told me my car would be taken to another place called ICC Collision Center. I never heard of them but she was very professional and I was at Crevier BMW so I figured it was ok. The next day I got a call from a gentleman by the name of Peter and he went over the work that he was going to do and told me what to expect. I was very impressed with the professionalism and friendly staff. A few days later I got a call from Michileen at the Dealership and she told me to come get my car. I had just gone to the doctor and couldnt drive that day. I thought my car would take longer, it always does. She told me she would deliver my car to my home. An hour later she herself came to my home with the car and brought someone with her to take her back. I was so impressed by this whole experience I thought I would share it. These folks at ICC really went out of there way and made this whole car repair a wonderful experience. What nice people they are. I recommend this place and I never even been there. How about that?
These people got it going on. Someone side-scraped my car and I had no insurance coverage. The door wouldn't even shut and I was driving my kid around witht he door tied shut. I took it to a mechanic down the street from ICC and they said for $300-400 they would weld something onto the quarter panel and try to pop it back out. Car illiterate that I am, i could tell that wadn't gonna work.
The Manager of ICC took one look at it and said all it needed to function again was a new latch. Lo! He was right and we are safe again, though now as ugly on the outside as we were on the inside.Thanks ICC for saving me a lot, as a single Mom that means a great deal. I will return for the outside to be repaired when I save up the cash. Thank You.
100% satisfied is and never will be achieved in my book. Nobody??s perfect not even me. I give you a 98% or 4.8 stars. Oh what the heck 5 stars but I still give you a 98% only because nobody??s perfect. Almost but nobody??s perfect. Ok you guys were great, is that good enough? Great? I think so.
On the rare occasions when I have had to use a body shop I have had the good luck to go to ICC. The first time was probably about 8 years ago. I chose them because they were recommended by GEICO. I went in to check them out and met Sam, a true gentleman. I was unfamiliar with the process with insurance and he made it all transparent and taught me the ins and outs. He took care of everything he was honest, scrupulous and kind. Later when I wanted to sell my car I took it to him to be buffed. Each time the car was completely detailed on the interior as a complimentary free service. All the paperwork was explained carefully so I really understood.
Lastly, I was rear-ended while in a line of cars that had stopped for a turning car on Dyer Rd. recently and of course went straight to ICC Peter took care of me this time. Still the same excellent service and true kindness.
I have never written an online review before; however, I am compelled to write one following my amazing experience at ICC. I never thought it was possible to actually enjoy a car repair experience. The customer service was so great, it was almost surreal. I just now opened my mail and found a thank you note from Peter James, the guy who works in the corporate office there. What??? He is thanking me? I should be sending them a thank you and maybe a gift card or a tip or flowers or something, because they saved me about 300 dollars not to mention days without my car. Without me even asking, they took the time to call local wrecking yards to find matching parts for my beat-up Honda Civic (which is no longer beat-up, thanks to ICC). They could have easily sold me the more expensive after-market parts and I would've never known. They laid out all of my options and all of the prices and then got the parts in (from a wrecking yard) the same exact day. I've been told this is a tough task with Honda Civics...so hats off to ICC for finding parts so quickly. Once the parts (a side mirror and bumper) were in, they had their guys in the shop finish it the car within a couple hours. I thought I'd have to rent a car or hitch a ride while my car was being fixed...but no, not at ICC. They are lightning fast and I think Liz at the front desk is the best. She gets it done.
My family's been taking our cars to ICC for repair since before I had a license. His estimates ICC??s work is always the best.
when I started driving, I was a car wreckin' fool. The fact that I'm stil alive is a testament to the patience of my parents. Frank always fixed us up quickly and we never had a problem with any of his work.
It wasn't until I got my own car with my own insurance and found out I had to go to someone else to get the work covered that I really realized how great this place is. It might be out in Riverside but if you want your car fixed right you'll make the trip to OC.
ICC Collision did an amazing job on my Audi. It was pretty beat up when I brought it in from a collision with a truck and when I got it back it looked better than when I first bought it! They also vacuumed out the inside and washed it for me. They even gave me some extra touch up paint for any rock chips I might get!
Liz at the front desk was awesome too! She is such a sweetheart and was super helpful during the whole process. I also was able to talk to the owner a little bit about my car and he was extremely courteous and helpful.
Overall I had an amazing experience here and I will definitely be coming back to this repair shop in the future!
By far the best auto body shop in OC. I have gone to them for years! Any scratch, dent, and a couple of large wrecks they have done it all for me! I would recommend them to anyone! Highly highly good at what they do! Great price too! Easy, and fast auto body repair!!!! I love my BEEMER and I spend a lot keeping looking new so I wont just go anywhere, these guys are the experts. Thanks ICC, I love the way you guys vacuume the carpets, looks really cool, they do it in a pattern like a lawn??? Love it.
My car went over to Sterling AutoBody and sat there for three weeks. I was livid. My insurance told me to get it out of there and take it somewhere else because they couldn??t agree with the shop. Sterling wanted almost 4000 dollars to release my car form there prison. I could not even imagine how this was possible because they hadn??t fixed anything. They told me it was for storage charges and towing. Nothing here added up and my insurance would only pay a portion of it. I called Sterling BMW who sent me to the body shop and somehow the Cameron was able to get the charges removed. I called around and asked my insurance were to go too. Two car dealers and my insurance referred me to ICC in Santa Ana and I had my car towed to them directly. They began repairs right away and fixed my car in two weeks. Thanks to Farmers and ICC I am back on the road. Now I have to sue the other guys for my huge rental bill..OMG
I give ICC 5 stars because they deserve 10.
ICC did a fantastic job on repairing my 2006 H3 Hummer. Kudos to whoever does the hiring for ICC because everyone went out of their way to make sure it was as pleasant as an auto repair could be.
Angel(estimator), and Robert (manager at body shop) are to be commened on their professionalism. Thanks Again!
I worked for ICC ten years ago and was impressed with the quality. In the business many techs say he's they are the hardest to work for, but these are the techs that like to cut corners. Being in the business and even a competitor at times with ICC, I accord them the highest honors in the business. They are only one of two body shops I recommend in Orange County. I am a retired Technician and I just had my car fixed by them because I know they do not cut corners. If you drive a nice car and you got a wreck you better get it over to ICC or you will get sub standard work. I have seen it all and I know what I am talking about.
Sheri and I both rammed our cars into each other on our way to a party, can you believe that. Worse thing is I hit her. Yup rammed right into the rear of her car no brakes. My insurance shelled out over ten grand to get our cars fixed and of course hers was finished before mine. She got a rental covered by my insurance and I didn??t because dummy me doesn??t have rental car coverage. Oh well you guys fixed both our cars rather well, I mean they really look good and seem to drive the same so great reviews to you. Moral of the story, have rental car insurance and never follow your girlfriend to a party, if you wreck your ride take it to ICC and it will get fixed and look new again.
Went there for some minor body work, thanks to a referral from my mechanic, and overall the experience was great. The reception staff was very attentive. My estimate only took about 20 minutes total and they were able to set me up with an appointment the following week to complete the work. The work was completed in the time frame they estimated and they called with updates regularly. Upon pick up, they went over all the work completed in detail. Did I mention that the car looks as good as new too. What more do you really need from a body shop?
Just want to take the time to write a review about ICC..its definitely worth noting about the superb job they did on my car!! they are professional , honest, and kind..they even showed me pictures on the work they have done..impressive..left my garage door opener on the rental car and they deliver it back to me..talking about going the extra miles to help their customers.. i really appreciate it.. great job done.they give me a written guarantee on their work too... I'm totally happy..check them out guys..next time you need an auto body repair..truly happy about their service.they did a .great job!! Thank you so much ICC.
The service staff were very friendly, my car repairs were done quickly, they returned the car sparkling inside and out, and all the repairs look fantastic. Plus, since they are connected with my insurance company, anything additional just went directly between them, saving me a time consuming step. I'm completely satisfied, and my car looks much better than it did even before it was backed into in a parking lot.
I was in a recent accident and went to ICC for repairs. They were great. Liz at ICC kept in contact with me about the progress of my car and I am not sure I would have gotten that anywhere else. If there any problems, I was called and I still got my car within the estimated time. Liz and the whole team at ICC are great. I would recommend ICC if you need auto repairs.
ICC does quality work. Everything was done on time and the estimator Angel called me with updates on everything done. He was very professional and answered all questions. My car looks like it was never in an accident. I am satisfied and as far as I am concerned there are no other body shops in OC.
I had a great experience at ICC. I worked with Angel and Sam and they made sure I was well informed about my car. Even though my schedule did not work out they all tried hard to be there when I had time to pick up my car. When my insurance company was taking too long to get the payment Liz even offered to call and get them moving. My car was done right on time and it looked fabulous!! I was recommended to this body shop by the Dealer, and I would absolutely tell anyone to go there!!!
Great friendly service. I had my 2008 Audi TT fixed after someone backed into the side of my car. They were easy to work with, finished my car on time and it looks as good as new. I also had them replace a torn seatbelt while it was in the shop. Very easy company to work with and I would recommend them to anyone.
After asking around, I learned from a number of people that ICC was place to get my car fixed... it was my first time dropping my car off- hence i was a bit nervous... i'm pleased to say i made the right decision... the service was excellent.. the job was done well... i was given a free rental... the only reason why i'm not giving them a 5 star rating is because my car wasn't ready when expected. 4 Stars guys, sorry
I have, unfortunately, more experience with ICC Collision than I'd like: twice in less than a year I had to have body work done on my car. To the same part of the car both times. The service experience was the same both times: excellent. In addition, the service adviser fixed an unrelated issue I mentioned to him without me even asking. ICC didn't benefit in any way, and he saved me about $150 and a whole lot of hassle besides. Thanks ICC, awesome work.
Can??t get enough of this place, been there 4 times in the past 5 years. I keep going back because my car is a target for others to run into. Not once was it ever my fault. I got referred to this place by the Audi Dealer and they really do an excellent job. This last time they told me I was getting the repeat customer award. LOL. Not really but they did give me a free detail and that was really cool. Thanks Donald.
I am really too late on this review but I don??t get to these things as often as I should. I believe when you get good service you should let everyone know and when the service is most excellent I like to write an on-line review because more people are bound to notice it. Good business have a tough time to stay in business these days and it is up to us the consumer to review these good business so that everyone keeps them in business. Do you part and if you need body work or car repair go to this shop, they really know how to take care of business. Excellent service here.
I had my car fixed at ICC about 6 months ago and they did a good job but that is what I expected. The reason I am writing this review is because I just got a call from them reminding me to bring in my car for paint maintenance. This is a program that they offer all who patronize to bring in your car over the course of several month and they pretty much detail it for you for free. Yes I said FREE. Wow and this is why I am giving them a rave review. Way to go over and above the call.
Keep me on your list ICC, your paint maintenance deal is awesome. You guys fixed my car and after I almost forgot about the whole thing I got a call from ICC telling me to bring in my car for the paint thing. I brought in my car and it was filthy so the guy takes it and brings it back to me an hour later looking all new again. What did you do to my car? Magic wax??? Give Michileen a raise cause she is super great!
Getting your car fixed in a body shop is worse then going to the dentist. I always get screwed by body shops. This is the first time in the 30 years I have had a drivers license that I picked up my car from a body shop and it actually worked. Nothing is wrong and it is clean and looks like a new car. Thank you ICC.
Best place 2 get your BMW fixed. Your car will come out Brand New like you just got a new car.
I was here both time when both of my BMW got backed into, and both of my BMW came out like it has never been hit before! Love this place, but definitely don't wanna make this a regular place of visit.
A side note, very interesting drive from the entrance to the front of the office... As my bf said it "It's like you're driving through a BMW grave yard." Poor cars, all ready to be given a 2nd chance to live.
I unfortunately had to use them twice for two accidents in 4 years (neither one my fault fortunately). Both times they did a fabulous job. They also guarantee their work for as long as you own the car. Also, they will wax and detail your car every 6 months thereafter for 3 times, for free. I just did my first detail with them; the car looked like it's brand new. The paint was so-o-o smooth. My husband wants to bring his car in for their detail service even though he didn't need any body work done.
They are an authorized repair shop on Mercury Ins' list. That's how I found out about them before.
I would like to commend ICC and its people for their professionalism and willingness to customer support. I had my BMW X5 worked on by them over two years ago and they did an outstanding job. A few months ago we encountered quite a bit of rain and I incurred some water damage in the area where my sterio amp is located. I called ICC and spoke with Donald Gray. He asked me to bring it in so he could look at it. Come to find out the gasket around the air vent had decade allowing water to pour into that area. It was obviously no fault of theirs. But they were very accomidating and repaired it for me anyway. I replaced the water damaged amp and they fixed the water leak no charge. It is not often businesses take that kind of time to help a customer. I would recommend ICC to all. Great customer service.
First and foremost, I have been a long time customer with Insurance Collision Center (ICC). I repaired 2 different vehicles four times at ICC; more times than I would like to be, but nonetheless, ICC does an outstanding job repairing my damaged vehicles. I have always had high expectations every time I brought my vehicle in. However, this year, I have received simply outstanding service from Leo Safaryan from the Santa Ana branch of ICC. During each repair, Leo would always keep me posted about the status of my vehicle and addressed any concerns I would have. More importantly, if I leave him a message, it would receive a phone call within fifteen to thirty minutes. In addition, during my last repair, Leo took extra steps in allowing me to purchase my own diffusor for my BMW 335i and even repaired a scratch located on my driver side mirror. My vehicles were all repaired in a timely manner. All and all, the level of customer service and professionalism I received from Leo is exceptional. I am very pleased with ICC and how you guys handle business. I will for a long time customer (hopefully not too many times) of Insurance Collision Center and at the same time, will refer my family and friends to ICC. Sincerely Phuong T
ICC Collision Centers works very hard at building a successful business but have found that there are many unscrupulous competitors out there who very often post anonymous ??Bad Experience? items on the internet in attempt to smear a brand we work hard to uphold.
Do we have issues that arise at our business, absolutely; and anyone else who is in the business world would be lying if they said otherwise. Particularly in our business, getting in an accident or damaging a high end vehicle (or any vehicle) is not a pleasant experience. And regardless of what we do, we have found we will never be able to please everyone, BUT we will do everything we can in our power to satisfy ALL of our customers.
With every customer that gives us the opportunity to earn their business, we attempt to survey them at the conclusion of repairs, which provides us immediate and real feedback. We try to resolve any outstanding issues immediately. We are very proud to say we have a great customer satisfaction rating.
ICC is not hiding behind an anonymous post and encourage anyone with a valid complaint, concern or something that wasn??t just right, to call us directly at our store and we will do everything in our power to resolve any outstanding issue with our repairs or your customer experience at ICC Collision Centers.
ICC Collision Centers
I took my SL 500 in for some front end and door damage. Broken windshield, broken bumper cover, dented doors etc... My car came back two weeks earlier than originally promised. It looks brand new. ICC certainly exceeded my expectations.
0 out of 1 people found this review helpful.
I have had my M5 BMW repaired at Insurance Collision Centers. My car was at the shop for 16 days. My final bill was $18,890. I was involved in Heavy Front-In Collision. They did a wonderful job, and the car looks incredible. I was recommended by Crevier BMW to take my car to Insurance Collision Centers; (ICC). I have personally sent a couple of e-mails to the service manager and the owner of Crevier to let them know they have the best Collision Center in town. I have had my wife's car a couple years ago, repaired at Sterling Collision . Talk about a nightmare. The repair was pretty crappy. I have gone back six times to address all the issues i have had on my wife's car; and yet i end up selling the car to somebody from Mexico; because my wife will not drive the car. I will highly recommenced Insurance Collision Centers to whoever wants their car to be repaired CORRECTLY and RIGHT the FIRST time. Thank- You ICC!
0 out of 1 people found this review helpful.
The people here act like they have your best interests in mind, but in the end they are just crooks. I brought my car there in December and didn't find out that it was totaled until February. They kept going back and forth with my insurance company and wouldn't agree on a reasonable cost for repair. Don't trust them.