E Z Lube

★☆☆☆☆
  • 2585 Clairemont Dr

    San Diego, CA 92117

    Map & Directions
  • 619-276-2934

About E Z Lube

Categories
  • Automotive Repair
Details
  • Oil Changes

Automotive

Automotive
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When I went in on May 11,2007 to have my truck??s oil change I presented my coupon for $19.00. The young employee told me that they will handle that inside. After waiting about 15 min. he then came in and had me sign the paper work, I asked him why it was going to cost $61.00 which was stated on the paperwork. He said it was just the estimate for full service and it will adjust it??s self in the end. I made it very clear that this is an old truck and all I wanted was a standard oil change. He kept saying not a problem. At that point he told me that I need a new air filter, gas filter and new belts. I told him I am getting a new vehicle in July and I stressed the fact that I just wanted the oil changed. After another 10 min. he came in and said that I needed a special oil filter because they put in synthetic oil. They never told me that they were putting in synthetic oil until after they were done. The total came out to be $51.00 they gave me a small deduction compared to the original price. Being that the truck is old I believed that it was an ok choice, however after I left my steering seemed a little wired, I stopped at a gas station and checked the tire pressure, it was around 55 psi. My tires are old and Max. tire pressure is clearly stated on the tires not to exceed 43 psi. I was very mad and called the manager by the name of Nick, he was very apologetic and told me that when they checked the tire pressure that it came in that way, he asked if there was anything that he could do. I said no, because I just didn??t want to go back and wait around again. They should have reduced the tire pressure instead of telling me that they checked it and it was ok. Now this lead me to doubt that they even checked what they said they checked. When I got home I checked the battery fluids and they were not filled, the window washing was not very good, and when the service was done they left the oily gloves on my seat and got oil all over the stick shift and steering wheel. Now I really wonder if they even put in synthetic oil like they said they did, there is now way that I can tell and they lost all creditability with me. I will never use EZ Lube again and I can say that you better beware if you go to this place.

1
★☆☆☆☆

When I went in on May 11,2007 to have my truck??s oil change I presented my coupon for $19.00. The young employee told me that they will handle that inside. After waiting about 15 min. he then came in and had me sign the paper work, I asked him why it was going to cost $61.00 which was stated on the paperwork. He said it was just the estimate for full service and it will adjust it??s self in the end. I made it very clear that this is an old truck and all I wanted was a standard oil change. He kept saying not a problem. At that point he told me that I need a new air filter, gas filter and new belts. I told him I am getting a new vehicle in July and I stressed the fact that I just wanted the oil changed. After another 10 min. he came in and said that I needed a special oil filter because they put in synthetic oil. They never told me that they were putting in synthetic oil until after they were done. The total came out to be $51.00 they gave me a small deduction compared to the original price. Being that the truck is old I believed that it was an ok choice, however after I left my steering seemed a little wired, I stopped at a gas station and checked the tire pressure, it was around 55 psi. My tires are old and Max. tire pressure is clearly stated on the tires not to exceed 43 psi. I was very mad and called the manager by the name of Nick, he was very apologetic and told me that when they checked the tire pressure that it came in that way, he asked if there was anything that he could do. I said no, because I just didn??t want to go back and wait around again. They should have reduced the tire pressure instead of telling me that they checked it and it was ok. Now this lead me to doubt that they even checked what they said they checked. When I got home I checked the battery fluids and they were not filled, the window washing was not very good, and when the service was done they left the oily gloves on my seat and got oil all over the stick shift and steering wheel. Now I really wonder if they even put in synthetic oil like they said they did, there is now way that I can tell and they lost all creditability with me. I will never use EZ Lube again and I can say that you better beware if you go to this place.

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