Kraft's Body Shop

★★★★★
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  • 6100 Soquel Ave

    Santa Cruz, CA 95062

    Map & Directions
  • 831-476-3232

About Kraft's Body Shop

Hours
M-F 7:00am - 6:00pm

Automotive

Automotive
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  « Previous 1
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Had a simple insurance repair need recently. Replacing a dented bumper cover on a Toyota. Was supposed to take two days. Waited to bring the car in until they had the part. Due to some mixup with their suppliers the part was wrong and the repair took three days. I was out of pocket for three days of rental car. I asked for one day to be paid since the delay was not my fault. They refused. No explanation given. I have repaired 4-5 cars over the last ten years at Krafts amounting to $20k or more in billing. They have lost a customer over $41 bucks to cover a days rental. Not only was I disappointed in their handling of my issue, but their disinterest in my satisfaction as a customer will ensure that I never return and that I suggest that my friends avoid the place. There are other reputable shops in town. What a poor business decision that they have made. Btw, I pointed out to the advisor, Shawn, the cost benefit of my request, he appealed to the powers that be and was declined.

0
★☆☆☆☆

Had a simple insurance repair need recently. Replacing a dented bumper cover on a Toyota. Was supposed to take two days. Waited to bring the car in until they had the part. Due to some mixup with their suppliers the part was wrong and the repair took three days. I was out of pocket for three days of rental car. I asked for one day to be paid since the delay was not my fault. They refused. No explanation given. I have repaired 4-5 cars over the last ten years at Krafts amounting to $20k or more in billing. They have lost a customer over $41 bucks to cover a days rental. Not only was I disappointed in their handling of my issue, but their disinterest in my satisfaction as a customer will ensure that I never return and that I suggest that my friends avoid the place. There are other reputable shops in town. What a poor business decision that they have made. Btw, I pointed out to the advisor, Shawn, the cost benefit of my request, he appealed to the powers that be and was declined.

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I would definitely come back again.

2
★★★★★

I would definitely come back again.

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The office staff was very welcoming, it was very clean, and the vehicle was very well done. I was very happy and satisfied with the repairs. The vehicle was exceptional clean when I picked it up.

2
★★★★★

The office staff was very welcoming, it was very clean, and the vehicle was very well done. I was very happy and satisfied with the repairs. The vehicle was exceptional clean when I picked it up.

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I would say that I received a few estimates. It was a better deal thanelse where. It was god service and accommodating. They expressed willingness to travel to my house to pick me up if needed.

2
★★★★★

I would say that I received a few estimates. It was a better deal thanelse where. It was god service and accommodating. They expressed willingness to travel to my house to pick me up if needed.

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They were friendly and they got it done quickly.

2
★★★★★

They were friendly and they got it done quickly.

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There was always somebody there to help me and they did very good work.

2
★★★★★

There was always somebody there to help me and they did very good work.

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They are very friendly and knowledgable. They did great work and did what they promised they would do. My car looked great when I picked it up.

2
★★★★★

They are very friendly and knowledgable. They did great work and did what they promised they would do. My car looked great when I picked it up.

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This is the second time I have used them, they are fair and have good prices.

2
★★★★★

This is the second time I have used them, they are fair and have good prices.

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The staff is very courteous and considerate. They do wonderful work, you can rely on their performance.

2
★★★★★

The staff is very courteous and considerate. They do wonderful work, you can rely on their performance.

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Kraft's Body Shop was prompt, courteous and well done. They arranged for a rental car for me. The program that they set up was very nice. For an inconvenient situation they minimized my worries. My car needed a slight repair and they did a good job on it. If I need anything else done I will go there. They are very trustworthy.

2
★★★★★

Kraft's Body Shop was prompt, courteous and well done. They arranged for a rental car for me. The program that they set up was very nice. For an inconvenient situation they minimized my worries. My car needed a slight repair and they did a good job on it. If I need anything else done I will go there. They are very trustworthy.

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They did a good job.

2
★★★★★

They did a good job.

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They were quick and very smooth!

2
★★★★★

They were quick and very smooth!

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The employees are helpful, friendly and professional. You dell safe when you bring your car their. You dont feel like they are going to rip you off.

2
★★★★★

The employees are helpful, friendly and professional. You dell safe when you bring your car their. You dont feel like they are going to rip you off.

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Everything was easy and they did not waste any time. I could pick up the rental car there. The staff was nice and smiling. If I need to go back there I will.

2
★★★★★

Everything was easy and they did not waste any time. I could pick up the rental car there. The staff was nice and smiling. If I need to go back there I will.

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So far so good, the vehicle looks great. They are the only shop that I go to, The repairs were done on time, was a good job, and they matched the coloring perfectly. I liked them having the Enterprise office inside the facility, it made it really nice, plus they got me the car I wanted. Susan got the Prius rental for me and just everyone over there was great.

2
★★★★★

So far so good, the vehicle looks great. They are the only shop that I go to, The repairs were done on time, was a good job, and they matched the coloring perfectly. I liked them having the Enterprise office inside the facility, it made it really nice, plus they got me the car I wanted. Susan got the Prius rental for me and just everyone over there was great.

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They were on time and they did high quality work. They have done a lot of work for me. Rueben was very good. They were very personable. The receptionist was really nice too.

2
★★★★★

They were on time and they did high quality work. They have done a lot of work for me. Rueben was very good. They were very personable. The receptionist was really nice too.

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They're a great place to go to. Very efficient and friendly. I dealt with Ruben, and he was very timely and communicative. Everybody down there was friendly and knew what they were doing. I was very happy with him. Kraft's Body shop were very professional, the facility was very clean, got me a handicap car, had the agency, Enterprise on site. Everything was very easy. The estimator was very thorough and I thought, for a bad experience, it turned out to be a good thing.

2
★★★★★

They're a great place to go to. Very efficient and friendly. I dealt with Ruben, and he was very timely and communicative. Everybody down there was friendly and knew what they were doing. I was very happy with him. Kraft's Body shop were very professional, the facility was very clean, got me a handicap car, had the agency, Enterprise on site. Everything was very easy. The estimator was very thorough and I thought, for a bad experience, it turned out to be a good thing.

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They did a great job and they are quick. They always provide good service.

2
★★★★★

They did a great job and they are quick. They always provide good service.

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I have used them before and they always do great work. I like them a lot. My vehicle was ready ahead of schedule. They are easy to work with and the staff was friendly.

2
★★★★★

I have used them before and they always do great work. I like them a lot. My vehicle was ready ahead of schedule. They are easy to work with and the staff was friendly.

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They have always had a repretation of doing the best work in Santa Cruz.

2
★★★★★

They have always had a repretation of doing the best work in Santa Cruz.

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They did a really good job, it looked really good and we're very happy with it. They were very courteous and supportive.

2
★★★★★

They did a really good job, it looked really good and we're very happy with it. They were very courteous and supportive.

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They were very helpful especially with the insurance. There had been issued with whoever hit the car, but Susan was very helpful.

2
★★★★★

They were very helpful especially with the insurance. There had been issued with whoever hit the car, but Susan was very helpful.

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The employees were friendly, it's easy to get there, and they were efficient.

2
★★★★★

The employees were friendly, it's easy to get there, and they were efficient.

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The service was more than I expected, fully knowledgeable, the whole experience was very positive. I will definitely go back there again.

2
★★★★★

The service was more than I expected, fully knowledgeable, the whole experience was very positive. I will definitely go back there again.

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Everything was fine. I wouldn't take my car anywhere else! Their facilities and people are professional. The service was great all the way around. I really felt like they were working with me to get the vehicle fixed and it looked great.

2
★★★★★

Everything was fine. I wouldn't take my car anywhere else! Their facilities and people are professional. The service was great all the way around. I really felt like they were working with me to get the vehicle fixed and it looked great.

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The people were very straight forward about everything. they took care of everything. They were very honest and they were in constant contact, I really liked that. I did not have to do anything, they were on top of everything for me.

2
★★★★★

The people were very straight forward about everything. they took care of everything. They were very honest and they were in constant contact, I really liked that. I did not have to do anything, they were on top of everything for me.

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Service was efficient, and I was treated very well. i think the price was quite reasonable. It was a very good experience.

2
★★★★★

Service was efficient, and I was treated very well. i think the price was quite reasonable. It was a very good experience.

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The people were really nice and overall, it was a good experience. John was great as well.

2
★★★★★

The people were really nice and overall, it was a good experience. John was great as well.

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They were really friendly and they got the work done when they said it would be done.

2
★★★★★

They were really friendly and they got the work done when they said it would be done.

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I have been a customer with Kraft's for 45 years and I will only take my car there. I liked that they dealt directly with my insurance company. They communicate well and do quality work. Their customer service went above and beyond.

2
★★★★★

I have been a customer with Kraft's for 45 years and I will only take my car there. I liked that they dealt directly with my insurance company. They communicate well and do quality work. Their customer service went above and beyond.

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The staff went above and beyond what they needed to do. Ruben answered all of our questions.They did a very good job on my c ar, and the people there were great.

2
★★★★★

The staff went above and beyond what they needed to do. Ruben answered all of our questions.They did a very good job on my c ar, and the people there were great.

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I am a repeat customer and I think they do a great job. They always detail the car and the customer service is great. They are very friendly, they did a great job, nice and clean! I like the people that work there. The staff had good communications, they were nice and friendly. They washed my car is it was pretty cool. Everyone was super nice! I wold recommend them if they needed any body work done or any paintwork!

2
★★★★★

I am a repeat customer and I think they do a great job. They always detail the car and the customer service is great. They are very friendly, they did a great job, nice and clean! I like the people that work there. The staff had good communications, they were nice and friendly. They washed my car is it was pretty cool. Everyone was super nice! I wold recommend them if they needed any body work done or any paintwork!

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They have very good customer service, They have a lot of experience. They were curteous and professional.

2
★★★★★

They have very good customer service, They have a lot of experience. They were curteous and professional.

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The fact that it took exactly amount of time that we were told and the communication was good. It was very easy to know and to plan around. It was a good experience. Quick, easy and friendly!

2
★★★★★

The fact that it took exactly amount of time that we were told and the communication was good. It was very easy to know and to plan around. It was a good experience. Quick, easy and friendly!

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I've used them a couple times and they've always been good.

2
★★★★★

I've used them a couple times and they've always been good.

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The staff had a good attitude and the repairs were quick. The have worked on my car more than once and each time I've gotten it back the way expected. I am happy with the quality of work. Kraft's Body is very professional and they were very personal with great communications. The did an immaculate job on cleaning the inside. You guys are fast,e fficient and clean.

2
★★★★★

The staff had a good attitude and the repairs were quick. The have worked on my car more than once and each time I've gotten it back the way expected. I am happy with the quality of work. Kraft's Body is very professional and they were very personal with great communications. The did an immaculate job on cleaning the inside. You guys are fast,e fficient and clean.

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Their work is very professional and I have always been happy with Kraft. The car looks brand new and i am really satisfied.

2
★★★★★

Their work is very professional and I have always been happy with Kraft. The car looks brand new and i am really satisfied.

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Kraft's Body Shop did a great job, they are very friendly and they are the best in the area.

2
★★★★★

Kraft's Body Shop did a great job, they are very friendly and they are the best in the area.

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They had good communication and it was ready on time. They are awesome. The staff was very communicative and explained the process to me. I got follow up calls with the progress. Went above and beyond. My car was much cleaner than when I turned it in.

2
★★★★★

They had good communication and it was ready on time. They are awesome. The staff was very communicative and explained the process to me. I got follow up calls with the progress. Went above and beyond. My car was much cleaner than when I turned it in.

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They did a great job. They let me ask questions.

2
★★★★★

They did a great job. They let me ask questions.

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It was a nice experience and I am a repeat customers.

2
★★★★★

It was a nice experience and I am a repeat customers.

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Everything was done on time and I was happy with the results.

2
★★★★★

Everything was done on time and I was happy with the results.

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I've never had a company do such a good job on my car and detail it inside and out. It was awesome service, thank you very much!

2
★★★★★

I've never had a company do such a good job on my car and detail it inside and out. It was awesome service, thank you very much!

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They were very professional. Trust them, count on them, and excellent workmanship. Krafts Body Shop was very professional all around.

2
★★★★★

They were very professional. Trust them, count on them, and excellent workmanship. Krafts Body Shop was very professional all around.

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The people there were really nice and helpful. They gave me detailed information, they did a good job!

2
★★★★★

The people there were really nice and helpful. They gave me detailed information, they did a good job!

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They were professional, quick and accurate.

2
★★★★★

They were professional, quick and accurate.

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Everything looks fine. They did a great job.

2
★★★★★

Everything looks fine. They did a great job.

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My vehicle was washed and vacuumed. They offer superior service and clear communication and comprehensive work. They did the work like they said they would and it was on time. I liked being able to talk to the people that were working on my car, The communication was great.

2
★★★★★

My vehicle was washed and vacuumed. They offer superior service and clear communication and comprehensive work. They did the work like they said they would and it was on time. I liked being able to talk to the people that were working on my car, The communication was great.

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They did a great job and they have great service. They were easy to deal with and were also very friendly.

2
★★★★★

They did a great job and they have great service. They were easy to deal with and were also very friendly.

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They always do a good job.

2
★★★★★

They always do a good job.

 

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