Bells & Vaughn

★★★☆☆
  • 241 N Allen Ave

    Pasadena, CA 91106

    Map & Directions
  • 626-793-0695

About Bells & Vaughn

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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3.0 2
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I HAD AN ACCIDENT AROUND SIX O'CLOCK AT NIGHT. I CALLED A FRIEND AND THEY RECOMMENDED BELLS AND VAUGHN. SO I CALLED AS THEY WERE JUST LEAVING, BUT THE GIRL THERE SAID SHE WOULD BE MORE THAN HAPPY TO WAIT FOR ME. WITHIN A HALF AN HOUR SHE HAD A TOW TRUCK THERE AND THEY GAVE ME A RIDE TO THE SHOP. WHEN I GOT THERE ENTERPRISE WAS CLOSED, SO THEY PERSONALLY GAVE ME A RIDE TO MY HOUSE, AND HAD ENTERPRISE PICK ME UP THE NEXT MORNING!!!!! I WAS SKEPTICAL AT FIRST, BECAUSE I HAVE AN 07 MERCEDES S550. (NOW I DON'T KNOW TO MUCH ABOUT CARS, BUT I DON'T THINK YOU CAN TAKE THAT CAR JUST ANYWHERE) BUT WHEN I GOT TO THE SHOP THERE WERE A LOT OF HIGH END CARS, WHICH REALLY MADE ME FEEL BETTER. ANYWAY, IT DID TAKE A WHILE DUE TO THE EXTENT OF DAMAGE, BUT ONCE IT WAS READY, IT LOOKED AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!! I COULDN'T BELIEVE IT WAS THE SAME CAR!!! I HAVE NEVER HAD A BETTER EXPERIENCE. WHEN YOU WALK INTO THE SHOP IT LOOKS LIKE A MODERN LAWYER'S OFFICE. YOU WOULDN'T GUESS IN A MILLION YEARS IT WAS A BODY SHOP. AND THE STAFF ARE REALLY NICE, WELL MANNERED, NOT CREEPY, SUPER DOWN TO EARTH AND HONEST!! :) I WILL NEVER TAKE MY CAR ANYWHERE ELSE, AND I REALLY RECOMMEND THESE PEOPLE!!!

2
★★★★★

I HAD AN ACCIDENT AROUND SIX O'CLOCK AT NIGHT. I CALLED A FRIEND AND THEY RECOMMENDED BELLS AND VAUGHN. SO I CALLED AS THEY WERE JUST LEAVING, BUT THE GIRL THERE SAID SHE WOULD BE MORE THAN HAPPY TO WAIT FOR ME. WITHIN A HALF AN HOUR SHE HAD A TOW TRUCK THERE AND THEY GAVE ME A RIDE TO THE SHOP. WHEN I GOT THERE ENTERPRISE WAS CLOSED, SO THEY PERSONALLY GAVE ME A RIDE TO MY HOUSE, AND HAD ENTERPRISE PICK ME UP THE NEXT MORNING!!!!! I WAS SKEPTICAL AT FIRST, BECAUSE I HAVE AN 07 MERCEDES S550. (NOW I DON'T KNOW TO MUCH ABOUT CARS, BUT I DON'T THINK YOU CAN TAKE THAT CAR JUST ANYWHERE) BUT WHEN I GOT TO THE SHOP THERE WERE A LOT OF HIGH END CARS, WHICH REALLY MADE ME FEEL BETTER. ANYWAY, IT DID TAKE A WHILE DUE TO THE EXTENT OF DAMAGE, BUT ONCE IT WAS READY, IT LOOKED AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!! I COULDN'T BELIEVE IT WAS THE SAME CAR!!! I HAVE NEVER HAD A BETTER EXPERIENCE. WHEN YOU WALK INTO THE SHOP IT LOOKS LIKE A MODERN LAWYER'S OFFICE. YOU WOULDN'T GUESS IN A MILLION YEARS IT WAS A BODY SHOP. AND THE STAFF ARE REALLY NICE, WELL MANNERED, NOT CREEPY, SUPER DOWN TO EARTH AND HONEST!! :) I WILL NEVER TAKE MY CAR ANYWHERE ELSE, AND I REALLY RECOMMEND THESE PEOPLE!!!

Pros: AMAZING FACILITY, GREAT STAFF, AFTER HOUR DROP OFFS

Cons: PARKING IS NOT THE BEST

.

They have now had my car 11 days, although they promised 5 days. First they promised to have it ready by Thursday, then Friday, then Monday, now Tuesday. This was an insurance covered repair. The insurance paid side (a new fender, new bumper and touch up paint) was estimated at $1,200. Since it was going to be in the shop anyway, I asked for an estimate for minor repair to the other side--a small ding and some paint touch up. Estimate: $1500. I said fugetaboutit. Oh, yeah, and I got the old line about "the factory sent the wrong part." These are not honest people.

1
★☆☆☆☆

They have now had my car 11 days, although they promised 5 days. First they promised to have it ready by Thursday, then Friday, then Monday, now Tuesday. This was an insurance covered repair. The insurance paid side (a new fender, new bumper and touch up paint) was estimated at $1,200. Since it was going to be in the shop anyway, I asked for an estimate for minor repair to the other side--a small ding and some paint touch up. Estimate: $1500. I said fugetaboutit. Oh, yeah, and I got the old line about "the factory sent the wrong part." These are not honest people.

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