The staff pays more attention to each other, their friends, and the loud music than to the "paying" customers. I waited while 4 employees were chit-chatting for a few minutes before I finally asked a girl standing by the counter (employee or friend?) if they were closed or something, since no one was taking my order. There were only 2 paying customers in the whole place; employees outnumbered us. The other customer said he had been waiting 10mins.
PROS: sometimes the music is good
CONS: inattentive & obnoxious staff; bad business practices; ineffective manager
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