CPC Wireless

★★★☆☆
  • 2821 Ocean Park Blvd

    Santa Monica, CA 90405

    Map & Directions
  • 310-581-3333

Communications & Utilities

Communications & Utilities
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Liars and crooks. If I could give no stars, I would!

I came in with a phone charger that didn't seem to work, and my phone didn't text. He told me it was a $35 fee to check the phone, that the phone was worth about $100, and that the repair fee wouldn't be more than $60. When I came back it he said the repairs would be $90! Then he convinced me to buy an expensive phone charger, instead of telling me (as I found out later) that the phone may have been why the charger didn't work.

I ended up buying a used phone on Ebay that works fine and my old charger works fine with the Ebay phone. So I drove all the way there to return their expensive phone charger and he told me it was past seven days. I asked him to show me where it said that on the receipt and it did not say it, but he refused to take it back and only offered me store credit, I have no use at all for it. I don't trust them and I would never give them my business.

When he was lying about his fictional seven day return policy, I mentioned that my father had just died and I have had to spend time on his memorial, so it took me more than seven days to get a chance to drive back there. He didn't care at all. Heartless. Small claims court is next.

Terrible, Horrible Place. Liars!

1
★☆☆☆☆

Liars and crooks. If I could give no stars, I would!

I came in with a phone charger that didn't seem to work, and my phone didn't text. He told me it was a $35 fee to check the phone, that the phone was worth about $100, and that the repair fee wouldn't be more than $60. When I came back it he said the repairs would be $90! Then he convinced me to buy an expensive phone charger, instead of telling me (as I found out later) that the phone may have been why the charger didn't work.

I ended up buying a used phone on Ebay that works fine and my old charger works fine with the Ebay phone. So I drove all the way there to return their expensive phone charger and he told me it was past seven days. I asked him to show me where it said that on the receipt and it did not say it, but he refused to take it back and only offered me store credit, I have no use at all for it. I don't trust them and I would never give them my business.

When he was lying about his fictional seven day return policy, I mentioned that my father had just died and I have had to spend time on his memorial, so it took me more than seven days to get a chance to drive back there. He didn't care at all. Heartless. Small claims court is next.

Terrible, Horrible Place. Liars!

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.

I came in with a phone charger that didn't seem to work, and my phone didn't text. He told me it was a $35 fee to check the phone, that the phone was worth about $100, and that the repair fee wouldn't be more than $60. When I came back it he said the repairs would be $90! Then he convinced me to buy an expensive phone charger, instead of telling me (as I found out later) that the phone may have been why the charger didn't work.

I ended up buying a used phone on Ebay that works fine and my old charger works fine with the Ebay phone. So I drove all the way there to return their expensive phone charger and he told me it was past seven days. I asked him to show me where it said that on the receipt and it did not say it, but he refused to take it back and only offered me store credit, I have no use at all for it. I don't trust them and I would never give them my business.

When he was lying about his fictional seven day return policy, I mentioned that my father had just died and I have had to spend time on his memorial, so it took me more than seven days to get a chance to drive back there. He didn't care at all. Heartless. Small claims court is next.

0
★☆☆☆☆

I came in with a phone charger that didn't seem to work, and my phone didn't text. He told me it was a $35 fee to check the phone, that the phone was worth about $100, and that the repair fee wouldn't be more than $60. When I came back it he said the repairs would be $90! Then he convinced me to buy an expensive phone charger, instead of telling me (as I found out later) that the phone may have been why the charger didn't work.

I ended up buying a used phone on Ebay that works fine and my old charger works fine with the Ebay phone. So I drove all the way there to return their expensive phone charger and he told me it was past seven days. I asked him to show me where it said that on the receipt and it did not say it, but he refused to take it back and only offered me store credit, I have no use at all for it. I don't trust them and I would never give them my business.

When he was lying about his fictional seven day return policy, I mentioned that my father had just died and I have had to spend time on his memorial, so it took me more than seven days to get a chance to drive back there. He didn't care at all. Heartless. Small claims court is next.

Pros: Terrible, Horrible Place. Liars!

.

They lie about products and tell u they work properly and they guarantee it or you can bring it back. Then they say no returns/ only exchanges when you bring the product back 10 minutes later! There was only one product for me there so then they say you're sh!t out of luck! I showed the product and explained that it was defective and wanted a refund and they said no even after acknowledging that the product was in fact defective! Stay faaarrr away from this place. There's a reason they don't give refunds is because I'm sure they have angry customers coming back all the time. When their merchant account is closed and they only accept cash and offer no refunds hopefully that will deter people from wasting their money at this shady establishment! No wonder they're "advertising" on Craigslist!

0
★☆☆☆☆

They lie about products and tell u they work properly and they guarantee it or you can bring it back. Then they say no returns/ only exchanges when you bring the product back 10 minutes later! There was only one product for me there so then they say you're sh!t out of luck! I showed the product and explained that it was defective and wanted a refund and they said no even after acknowledging that the product was in fact defective! Stay faaarrr away from this place. There's a reason they don't give refunds is because I'm sure they have angry customers coming back all the time. When their merchant account is closed and they only accept cash and offer no refunds hopefully that will deter people from wasting their money at this shady establishment! No wonder they're "advertising" on Craigslist!

Pros: None!

Cons: Everything!

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I needed to replace the back part of my blackberry and the people there were very professional and were able to help me find what I was looking for.

2
★★★★★

I needed to replace the back part of my blackberry and the people there were very professional and were able to help me find what I was looking for.

Pros: Good Customer Service

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I actually had a really good experience here. My blackberry bold had water damage on it and i went and bought a new one but i needed all my contacts and data saved from the old phone to be transferred to the new one. The att store people couldnt do it so they referred me to this place and gave me their business card. I went there, and the people were friendly, showed me some empathy about my situation and told me they'd do their best. At this point, i didnt expect any magic to happen from a small independent store like this but then they sure made me more than happy when they called me by the end of the day with all my contacts backed up and ready to be transferred!! took them like 15 minutes to transfer the data over to my new phone. i didnt mind waiting since they have a variety of accessories on the walls. I'd recommend this place to my friends.

2
★★★★★

I actually had a really good experience here. My blackberry bold had water damage on it and i went and bought a new one but i needed all my contacts and data saved from the old phone to be transferred to the new one. The att store people couldnt do it so they referred me to this place and gave me their business card. I went there, and the people were friendly, showed me some empathy about my situation and told me they'd do their best. At this point, i didnt expect any magic to happen from a small independent store like this but then they sure made me more than happy when they called me by the end of the day with all my contacts backed up and ready to be transferred!! took them like 15 minutes to transfer the data over to my new phone. i didnt mind waiting since they have a variety of accessories on the walls. I'd recommend this place to my friends.

Pros: good service

Cons: none i can think of

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This place is a scam! If you need your iphone's lcd screen replaced do not go here...they seem to have a problem with being honest with their customers. I found out about them on craigslist where they were advertising iphone touch screen repair for $60...not true they made me pay a $35 dep. and two hrs later I was told that it would cost $95...the girl in the front acts like she has never heard how much iphone repairs will cost at her place of business. If you dont want to get ripped off DON'T GO TO CPC WIRELES!!!

0
★☆☆☆☆

This place is a scam! If you need your iphone's lcd screen replaced do not go here...they seem to have a problem with being honest with their customers. I found out about them on craigslist where they were advertising iphone touch screen repair for $60...not true they made me pay a $35 dep. and two hrs later I was told that it would cost $95...the girl in the front acts like she has never heard how much iphone repairs will cost at her place of business. If you dont want to get ripped off DON'T GO TO CPC WIRELES!!!

Pros: none

Cons: no parking, $35 dep to check phone

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I just needed to get an iPhone 3gs unlocked and they did just that. I was hoping it would be a bit cheaper but it was brand new so i was expecting to pay a premium. they got the job done same day so no complaints

1
★★★☆☆

I just needed to get an iPhone 3gs unlocked and they did just that. I was hoping it would be a bit cheaper but it was brand new so i was expecting to pay a premium. they got the job done same day so no complaints

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I had this weird software error on my blackberry where it would automatically drop calls and a white screen appears with an error number on it. I spent hours on the phone with verizon and no one was able to help me. Walked into a verizon store and still no luck. Suprisingly, they referred me to this place. I called in and set up an appointment, dropped off my phone on a friday and went for a meeting. They said that usually it takes 2 hours. after i got back from my meeting my phone was ready! it worked perfectly i walked out as a happy man. back to business now.

2
★★★★★

I had this weird software error on my blackberry where it would automatically drop calls and a white screen appears with an error number on it. I spent hours on the phone with verizon and no one was able to help me. Walked into a verizon store and still no luck. Suprisingly, they referred me to this place. I called in and set up an appointment, dropped off my phone on a friday and went for a meeting. They said that usually it takes 2 hours. after i got back from my meeting my phone was ready! it worked perfectly i walked out as a happy man. back to business now.

Pros: Software

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This place is awesome- I completely shattered the screen on my iphone, and they had it fixed like it was nothing! Totally recomend this place- fast work and my phone looks good as new. Two thumbs up!

2
★★★★★

This place is awesome- I completely shattered the screen on my iphone, and they had it fixed like it was nothing! Totally recomend this place- fast work and my phone looks good as new. Two thumbs up!

Pros: Fast, great work, friendly peeps

Cons: Parking's not great

.

I recently had my Iphone fixed here and i was very satisfied with their service.
My screen was completely smashed and i really didnt want to splurge on a new one. I was referred to them by one of my friends and called in to set up an appointment for 9am. They fixed my phone in less than 15 minutes and i even arrived to work on time! The cost was pretty affordable and the people there are sweet.

2
★★★★★

I recently had my Iphone fixed here and i was very satisfied with their service.
My screen was completely smashed and i really didnt want to splurge on a new one. I was referred to them by one of my friends and called in to set up an appointment for 9am. They fixed my phone in less than 15 minutes and i even arrived to work on time! The cost was pretty affordable and the people there are sweet.

Pros: Quick repair

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They unlocked my international vodafone blackberry in less than 5 minutes. Walked down to starbucks, came back i was all set. I also recommended them to a friend who had a verizon storm and they unlocked it in an instant.

2
★★★★★

They unlocked my international vodafone blackberry in less than 5 minutes. Walked down to starbucks, came back i was all set. I also recommended them to a friend who had a verizon storm and they unlocked it in an instant.

Pros: fast service, starbucks down the street

.

so i was on vacation in australia by dropped my crackberry and as soon as i picked it up it gave me an error on my software. took it to one of the repair places there and they told me that my phone is completely gone. then i spoke to t-mobile crackberry tech support and after 2 hours being on the phone they couldnt help me out. brought it CPC wireless, as my last resort and had zero hope that it would be fixable. The guy named Nav helped me out and got his technician to re-install my software and got it up and running. overall, cool people, great service.

2
★★★★★

so i was on vacation in australia by dropped my crackberry and as soon as i picked it up it gave me an error on my software. took it to one of the repair places there and they told me that my phone is completely gone. then i spoke to t-mobile crackberry tech support and after 2 hours being on the phone they couldnt help me out. brought it CPC wireless, as my last resort and had zero hope that it would be fixable. The guy named Nav helped me out and got his technician to re-install my software and got it up and running. overall, cool people, great service.

Pros: software tech genius, free parking

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i needed an external battery charger for my blackberry. called in and they said they had some in stock. walked in and they provided me with 3 different kinds! original and generic. impressive. i also wanted a black silicone case for my blackberry and they didnt have some in stock, but the girl had it special ordered for me. 3 days later, got a call and my case was all set for pick up.

2
★★★★★

i needed an external battery charger for my blackberry. called in and they said they had some in stock. walked in and they provided me with 3 different kinds! original and generic. impressive. i also wanted a black silicone case for my blackberry and they didnt have some in stock, but the girl had it special ordered for me. 3 days later, got a call and my case was all set for pick up.

Pros: they have almost every phone accessories

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Was out partying last weekend and decided to go for a dive in the pool with my blackberry.. was working for about couple of days and later just died on me! brought it here for repair.

I really thought that the blackberry was beyond repair till they saved it! took them 3 days, but hey it was DEAD when i brought it in. got my frankenstein blackberry and now im back on track!

the girl also helped me back up all my data from the blackberry for future. overall, it was pleasant.

2
★★★★☆

Was out partying last weekend and decided to go for a dive in the pool with my blackberry.. was working for about couple of days and later just died on me! brought it here for repair.

I really thought that the blackberry was beyond repair till they saved it! took them 3 days, but hey it was DEAD when i brought it in. got my frankenstein blackberry and now im back on track!

the girl also helped me back up all my data from the blackberry for future. overall, it was pleasant.

Pros: friendly service, free parking, yes the girl is sweet

.

My daughter got my iPhone wet and the thing wouldnt even power on- apple told me I had to get it replaced entirely for $300- I took it here and they got it done for under $100 in less than a week! The service was fast and always professional and the girl who helped me get it fixed was really sweet. I would highly recommend bringing your phone before apple any day!

2
★★★★★

My daughter got my iPhone wet and the thing wouldnt even power on- apple told me I had to get it replaced entirely for $300- I took it here and they got it done for under $100 in less than a week! The service was fast and always professional and the girl who helped me get it fixed was really sweet. I would highly recommend bringing your phone before apple any day!

Pros: Great service great price

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Nobody can help you at all. Their main focus is literally to rip you off and cheat you. They will charge you for insurance replacment, activations, and phones and then have the company (ie t-mobile in my circumstance) charge you a second time. Do not waste your time or your money.

0
★☆☆☆☆

Nobody can help you at all. Their main focus is literally to rip you off and cheat you. They will charge you for insurance replacment, activations, and phones and then have the company (ie t-mobile in my circumstance) charge you a second time. Do not waste your time or your money.

Pros: None.

Cons: Terrible service and treatment by the staff.

.

Nav Davidian, the president of CPC Wireless, is dishonest and a con man. He sold me a defective Blackberry cell phone battery, then tried to pass this off as if RIM, Ltd. had manufactured a defective phone, then he went on to say my phone usage was the problem.

Unfortunately, I did not research things before I went to Nav Davidian and I regret that I did. He is unscrupulous.

0
★☆☆☆☆

Nav Davidian, the president of CPC Wireless, is dishonest and a con man. He sold me a defective Blackberry cell phone battery, then tried to pass this off as if RIM, Ltd. had manufactured a defective phone, then he went on to say my phone usage was the problem.

Unfortunately, I did not research things before I went to Nav Davidian and I regret that I did. He is unscrupulous.

Pros: Nothing

Cons: Dishonest owner; dishonest owner; dishonest owner

.

This business is extremely unprofessional. The people who work there are incompetent. The credit card machine was not working and it took forever to pay. When I got home, I realized they picked out the wrong charger for me - it didn't fit! I took it back and told them I wanted to return it and asked for my account to be credited. Guess what? "We can't do that. Only store credit is permitted." Don't waste your time here!

0
★☆☆☆☆

This business is extremely unprofessional. The people who work there are incompetent. The credit card machine was not working and it took forever to pay. When I got home, I realized they picked out the wrong charger for me - it didn't fit! I took it back and told them I wanted to return it and asked for my account to be credited. Guess what? "We can't do that. Only store credit is permitted." Don't waste your time here!

Cons: incompetent service, horrible return policy

.

This place is absolutely terrible.

They take forever to do stuff (3 days to unlock!!!), and don't call you when they're supposed to.

The manager, Navid, would much rather give you excuses and tell you why he CAN'T do something than to offer solutions.

Save your money, time, and grief, and go somewhere else.

0
★☆☆☆☆

This place is absolutely terrible.

They take forever to do stuff (3 days to unlock!!!), and don't call you when they're supposed to.

The manager, Navid, would much rather give you excuses and tell you why he CAN'T do something than to offer solutions.

Save your money, time, and grief, and go somewhere else.

Pros: Yes, girl at front is hot.

Cons: Everything else.

.

after my sidekick got broken because my idiot friend decided to roll over my backpack, i found the place on my way home from smc and brought it in. they didnt take too long and i was still able to call people up on one of their loaner phones which were these old nokias but i cant complain because it got the job done. it was alright considering i woulda had to pay like $400 for a brand new phone and it works like before.

2
★★★★☆

after my sidekick got broken because my idiot friend decided to roll over my backpack, i found the place on my way home from smc and brought it in. they didnt take too long and i was still able to call people up on one of their loaner phones which were these old nokias but i cant complain because it got the job done. it was alright considering i woulda had to pay like $400 for a brand new phone and it works like before.

Pros: the chick at the desk was HOT

.

I came in the a while ago looking to switch over from Verizon to T-mobile. Luckily the store specialized in both companies and were able to clearly lay out the choices I had for both plans (in terms of upgrade vs. new activation) and I ended up getting a great deal on a blackberry as well. He threw in two cases for the price of one and although I initially felt as if he was secretly ripping me off, when I retailed everything I went home with it was an alright bargain! I think that the boss Navid was actually pretty funny and left room for slight negotiation which is something you CANT do at a carrier store. Overall I was happy and I left with exactly what I wanted.

2
★★★★☆

I came in the a while ago looking to switch over from Verizon to T-mobile. Luckily the store specialized in both companies and were able to clearly lay out the choices I had for both plans (in terms of upgrade vs. new activation) and I ended up getting a great deal on a blackberry as well. He threw in two cases for the price of one and although I initially felt as if he was secretly ripping me off, when I retailed everything I went home with it was an alright bargain! I think that the boss Navid was actually pretty funny and left room for slight negotiation which is something you CANT do at a carrier store. Overall I was happy and I left with exactly what I wanted.

Pros: Good personal service (he remembered my name the next day), flexible pricing, repair (apparently unlocking!)

Cons: some items are on the pricey side and are more worth it to buy somewhere else if you cant get him to give you a discount

.

Went in for a bluetooth headset, they were advertising many for 50% off. None of the items are marked with a price (this should've raised a flag) but I went ahead and bought one anyway. The next day I learned that the suggested retail price was LESS THAN HALF of what they had listed the item at. In the end, after the 50% off, I paid more than the suggested retail price. The owners would not refund or exchange (they had opened the package for me while I was there). They would not refund the difference. Misleading advertising and dishonest selling.

0
★☆☆☆☆

Went in for a bluetooth headset, they were advertising many for 50% off. None of the items are marked with a price (this should've raised a flag) but I went ahead and bought one anyway. The next day I learned that the suggested retail price was LESS THAN HALF of what they had listed the item at. In the end, after the 50% off, I paid more than the suggested retail price. The owners would not refund or exchange (they had opened the package for me while I was there). They would not refund the difference. Misleading advertising and dishonest selling.

Pros: Local business

Cons: shady business practices

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SCUMMY, that single word sums up the proprietors of CPC Wireless.

Last week on Thursday 5/1/08 I called CPC and talked with Navid to inquire about upgrading my phone to a new Blackberry 8820 with T-Mobile service. He stated that is should not be a problem and took my current cell phone account information and told me to call back on Friday (5/2/08) to see what he could do. I called back on Friday and he told me he could get me the phone (the 8820) for $199 w/ a two year contract extension. I specifically asked him if the phone was the 8820 and he responded that it was and that it was brand new in the box. I told him that sounded fine and that I would pick up and pay for the phone on Monday (5/5/08)

On Monday I woke up early and drove to CPC wireless in Santa Monica. When I arrived there Navid told me that the he thought I wanted a Blackberry Curve and that theBlackberry 8820 was discontinued and no longer available (Red Flag #1). I had him visit the T-Mobile website where it stated that not only do they sell the Blackberry 8820, but it was one of their newest phones. Navid seemed to be perplexed for a second, but then regained his composure and told me I could get the 8820 for $299 or the Curve, which is not what i wanted, for $199 (Red Flag #2).

Bottom line, I did not buy a phone from this balding POS Navid, nor would I recommend anyone buy a phone from him or his business partner David. Either this guy was trying to pull some bait and switch scam on me or he is so incompetent he doesn't even know which models of phones are out on the market.

I will leave it up to you the reader to decide. Shop anywhere but here.

0
★☆☆☆☆

SCUMMY, that single word sums up the proprietors of CPC Wireless.

Last week on Thursday 5/1/08 I called CPC and talked with Navid to inquire about upgrading my phone to a new Blackberry 8820 with T-Mobile service. He stated that is should not be a problem and took my current cell phone account information and told me to call back on Friday (5/2/08) to see what he could do. I called back on Friday and he told me he could get me the phone (the 8820) for $199 w/ a two year contract extension. I specifically asked him if the phone was the 8820 and he responded that it was and that it was brand new in the box. I told him that sounded fine and that I would pick up and pay for the phone on Monday (5/5/08)

On Monday I woke up early and drove to CPC wireless in Santa Monica. When I arrived there Navid told me that the he thought I wanted a Blackberry Curve and that theBlackberry 8820 was discontinued and no longer available (Red Flag #1). I had him visit the T-Mobile website where it stated that not only do they sell the Blackberry 8820, but it was one of their newest phones. Navid seemed to be perplexed for a second, but then regained his composure and told me I could get the 8820 for $299 or the Curve, which is not what i wanted, for $199 (Red Flag #2).

Bottom line, I did not buy a phone from this balding POS Navid, nor would I recommend anyone buy a phone from him or his business partner David. Either this guy was trying to pull some bait and switch scam on me or he is so incompetent he doesn't even know which models of phones are out on the market.

I will leave it up to you the reader to decide. Shop anywhere but here.

Cons: shady / rude salespeople, not honest

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