Postal Connections

★☆☆☆☆
  • 1743 Park Ave

    San Jose, CA 95126

    Map & Directions
  • 408-280-6390

About Postal Connections

Details
Hours
MON 8:30AM - 6:30PM ; TUE 8:30AM - 6:30PM ; WED 8:30AM - 6:30PM ; THU 8:30AM - 6:30PM ; FRI 8:30AM - 6:30PM

Transportation & Storage

Transportation & Storage
More choices in San Jose:
Resultset_next

Postnet

4988 Stevens Creek Blvd San Jose, CA

Resultset_next

Fedex Office Ship Center

2055 Gateway Pl 150 San Jose, CA

1.0 1
Hi! Sign in to let us know how Postal Connections was?
Write a Review
.

I went to this store to send out invitations.They were a bit large (but normal weight), so I expected to pay an extra 17 cents for that. I was told they will cost 80 cents each (stamps were still 41 cents). I said ""Wow, really?"" The clerk said ""Yes, it's the size."" I didn't want to make a big deal so I just paid. I went back the next week to send an additional 4 invitations - exact same size, exact same weight. The same clerk told me the cost was now $1.20 each! I said ""Wait, I was just here last week and they were only 80 cents each."" So he looked up my purchase from the week before and said ""Oh, you are right."" So I paid the 80 cents for each one. A few weeks passed. I heard from the guest of honor several times that ""so and so didn't get their invitation."" I confirmed the addresses; they were all correct. I had put a return label on each one; they were never sent back. A total of FIVE people did not receive their invitations. The guest of honor asked that I re-send one of them, so I decided to do it from my office. I put 4 stamps on the invitation. My receptionist buzzed me later to say ""the postal lady is here and says your invitation only needs ONE stamp."" I was furious so I called the store. The clerk said ""We charge a mark up."" I said ""Really, you charge nearly a 100% mark up?"" He responded, well it depends on the size and anyway, all of my customers know I do this."" Me: ""Really, well you didn't tell me and what you are doing is misleading to the public and illegal."" He ultimately offered to re-send the invitations without a mark-up. Thanks, but no thanks. There is a real post office in the pharmacy across the street, they just have limited hours and offer less services. I have never posted a review about a store before, so no, I am not just a generally disgruntled customer. I just felt that this was egregious and that people should be aware of the store's practices.

0
★☆☆☆☆

I went to this store to send out invitations.They were a bit large (but normal weight), so I expected to pay an extra 17 cents for that. I was told they will cost 80 cents each (stamps were still 41 cents). I said ""Wow, really?"" The clerk said ""Yes, it's the size."" I didn't want to make a big deal so I just paid. I went back the next week to send an additional 4 invitations - exact same size, exact same weight. The same clerk told me the cost was now $1.20 each! I said ""Wait, I was just here last week and they were only 80 cents each."" So he looked up my purchase from the week before and said ""Oh, you are right."" So I paid the 80 cents for each one. A few weeks passed. I heard from the guest of honor several times that ""so and so didn't get their invitation."" I confirmed the addresses; they were all correct. I had put a return label on each one; they were never sent back. A total of FIVE people did not receive their invitations. The guest of honor asked that I re-send one of them, so I decided to do it from my office. I put 4 stamps on the invitation. My receptionist buzzed me later to say ""the postal lady is here and says your invitation only needs ONE stamp."" I was furious so I called the store. The clerk said ""We charge a mark up."" I said ""Really, you charge nearly a 100% mark up?"" He responded, well it depends on the size and anyway, all of my customers know I do this."" Me: ""Really, well you didn't tell me and what you are doing is misleading to the public and illegal."" He ultimately offered to re-send the invitations without a mark-up. Thanks, but no thanks. There is a real post office in the pharmacy across the street, they just have limited hours and offer less services. I have never posted a review about a store before, so no, I am not just a generally disgruntled customer. I just felt that this was egregious and that people should be aware of the store's practices.

 

Wait, you're the expert.

If you've been to or used Postal Connections, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review