Century 21

★☆☆☆☆
  • 24118 Lake Dr

    Crestline, CA 92325

    Map & Directions
  • 909-338-1861

About Century 21

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Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
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First I must say that the owners of this particular Century 21 seemed to be reasonably nice people, and that I didn't really deal with the Realtors so this doesn't have much to do with them.

But I can say that the property rental management portion of the company is THE WORST I have EVER dealt with. Before going up to Crestline to view some properties, I emailed the Rental Manager (Lisa Prochut) to let her know my mother and I were coming and what kind of property we were looking for, nicely asking her if she could let us know of any rentals that fit our needs. She replied by rudely telling me I can just look at the listings online. I told her we'd in Crestline the next day and would like to meet up with her to view some of the properties that were listed online, what time we would be best, and asked a question about a particular property. Her exact response was, "You can just come by."

So the next day we drove the two hours up to their offices to meet with Lisa. I told her my name and that I had emailed her yesterday about a home rental. She said "I get a lot of emails." Then handed me a book of some photos of their properties and didn't seems to care whether I had any questions nor seemed to want to help us at all. After finding one property we wanted to look at, she made a copy of my drivers license, handed me a key to the house, and pointed to a location on a map. Luckily we were able to find the house in the first place (considering we had never been to Crestline before). In the middle of said houses driveway was a giant grate, I tried to squeeze past the grate but little did I know there were 2 feet deep indentations in the contract on both sides of the grate. My car scraped and made some crazy noises as it fell into on one of the indentations and hit a cinder block at the end of the indention. My front bumper was partially ripped off the front of my car, and a huge piece of plastic was completely ripped of the bottom of my car. Luckily it seems that nothing was seriously damaged in the engine.

We went back to Century 21 and waiting about 15 minutes while Lisa was talking on the phone. It took 10 minutes for her to even acknowledge our presence even though we were standing right in front of her. We proceeded to tell her what happened, that we were very upset, and needed the owners home owner's insurance or contact information to give to my car insurance company. She said all she could do is call him (and he didn't answer). We told her she needs to tell other people about this grate and hole situation or have the owner put up a sign. Her response was "Well it's never been a problem before." I felt like yelling "WELL, IT'S NEVER A PROBLEM UNTIL IT IS!". She also said she knew the grate was there, and had absolutely no empathy for our situation.

I had visited several other Realtor in the area that day, and they all kept saying they've been hearing terrible things from other people about this Century 21.

I really hope that Lisa changes her act or else gets fired because no one in their right mind wants to be treated like this when they are looking to rent a home. So if you are looking for a home to rent in the Crestline/Lake Gregory area, do not use Century 21 if Lisa Prochut is still the Rental Property Manager unless you want to be treated like the scum of the earth.

If you are looking to rent or purchase a house in the area, I recommend Lakeview Realty. Out of all the Realty businesses we visited, they were they nicest and most helpful. They really took the time to help us and were incredible courteous and kind even though they were preparing to have an open house party at their offices and had very little time.

1
★☆☆☆☆

First I must say that the owners of this particular Century 21 seemed to be reasonably nice people, and that I didn't really deal with the Realtors so this doesn't have much to do with them.

But I can say that the property rental management portion of the company is THE WORST I have EVER dealt with. Before going up to Crestline to view some properties, I emailed the Rental Manager (Lisa Prochut) to let her know my mother and I were coming and what kind of property we were looking for, nicely asking her if she could let us know of any rentals that fit our needs. She replied by rudely telling me I can just look at the listings online. I told her we'd in Crestline the next day and would like to meet up with her to view some of the properties that were listed online, what time we would be best, and asked a question about a particular property. Her exact response was, "You can just come by."

So the next day we drove the two hours up to their offices to meet with Lisa. I told her my name and that I had emailed her yesterday about a home rental. She said "I get a lot of emails." Then handed me a book of some photos of their properties and didn't seems to care whether I had any questions nor seemed to want to help us at all. After finding one property we wanted to look at, she made a copy of my drivers license, handed me a key to the house, and pointed to a location on a map. Luckily we were able to find the house in the first place (considering we had never been to Crestline before). In the middle of said houses driveway was a giant grate, I tried to squeeze past the grate but little did I know there were 2 feet deep indentations in the contract on both sides of the grate. My car scraped and made some crazy noises as it fell into on one of the indentations and hit a cinder block at the end of the indention. My front bumper was partially ripped off the front of my car, and a huge piece of plastic was completely ripped of the bottom of my car. Luckily it seems that nothing was seriously damaged in the engine.

We went back to Century 21 and waiting about 15 minutes while Lisa was talking on the phone. It took 10 minutes for her to even acknowledge our presence even though we were standing right in front of her. We proceeded to tell her what happened, that we were very upset, and needed the owners home owner's insurance or contact information to give to my car insurance company. She said all she could do is call him (and he didn't answer). We told her she needs to tell other people about this grate and hole situation or have the owner put up a sign. Her response was "Well it's never been a problem before." I felt like yelling "WELL, IT'S NEVER A PROBLEM UNTIL IT IS!". She also said she knew the grate was there, and had absolutely no empathy for our situation.

I had visited several other Realtor in the area that day, and they all kept saying they've been hearing terrible things from other people about this Century 21.

I really hope that Lisa changes her act or else gets fired because no one in their right mind wants to be treated like this when they are looking to rent a home. So if you are looking for a home to rent in the Crestline/Lake Gregory area, do not use Century 21 if Lisa Prochut is still the Rental Property Manager unless you want to be treated like the scum of the earth.

If you are looking to rent or purchase a house in the area, I recommend Lakeview Realty. Out of all the Realty businesses we visited, they were they nicest and most helpful. They really took the time to help us and were incredible courteous and kind even though they were preparing to have an open house party at their offices and had very little time.

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