Bonita Country Car Wash

★★★☆☆
  • 555 W Bonita Ave

    San Dimas, CA 91773

    Map & Directions
  • 909-592-9666

About Bonita Country Car Wash

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Automotive

Automotive
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.

Somewhat satisfactory. Overcharged for Spray wax, Rainex and tire treatment.Used $24.94 coupon and was charged $5 more for SUV. If just a basic wash $1 extra.. Other that spraying as little wax and wax on as possible, it takes no more time that a basic car wash... Will not use this offer any more... Satisfied with the Basic wash... A talk with the manager was a waste of time.. I told him that 6 months previous I used the same procedure and the SUV charge was $1. Have been a regular user since the facility opened.

3
★★★☆☆

Somewhat satisfactory. Overcharged for Spray wax, Rainex and tire treatment.Used $24.94 coupon and was charged $5 more for SUV. If just a basic wash $1 extra.. Other that spraying as little wax and wax on as possible, it takes no more time that a basic car wash... Will not use this offer any more... Satisfied with the Basic wash... A talk with the manager was a waste of time.. I told him that 6 months previous I used the same procedure and the SUV charge was $1. Have been a regular user since the facility opened.

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I have been using this carwash for 21 years and have never been dissatisfied. The other reviews are a mystery to me, I have never experienced any of these problems. They even detailed my husband's car and it was just beautiful afterward.

5
★★★★★

I have been using this carwash for 21 years and have never been dissatisfied. The other reviews are a mystery to me, I have never experienced any of these problems. They even detailed my husband's car and it was just beautiful afterward.

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My biggest fear at this car wash is the waiting area. Sometimes people light up a cigarette and smoke it in close proximity to the other people who are waiting. I'm amazed at smokers, how rude they are. I used to ask them to relocate or extinguish their cigarette but this is like the start of World War III. So instead, I just go down amongst the cars or over to the driveway or lawn area an let the smokers have their complete control over the previously breathable air.

3
★★★☆☆

My biggest fear at this car wash is the waiting area. Sometimes people light up a cigarette and smoke it in close proximity to the other people who are waiting. I'm amazed at smokers, how rude they are. I used to ask them to relocate or extinguish their cigarette but this is like the start of World War III. So instead, I just go down amongst the cars or over to the driveway or lawn area an let the smokers have their complete control over the previously breathable air.

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I have been going to this car wash for many years and have never been that happy with it. But when my daughter brought her car to be detailed the person used the same dirty rag with Armorall on it to clean her front windshield on the inside. My daughter did not know this untill she drove one day and the sun hit the windshield and she could barely see out of it to drive. Luckily she was able to pull over to the side of the road. The armorall makes a protective film on the window and you can not see. I called the manager and he said to bring it in. They tried to clean the window and said it was ok now. They told my daughter it was her fault because she was supposed to leave her windows down afterwards. A couple days later the film returned on the windshield making it hard to see again. I finally called Armorall and asked them how to fix this problem. They gave me a formula of warm water, amonia and dish soap to remove it. It turned out that it was on all of the windows. They did not care if they were risking someones safety. We will not ever return to this car wash.

1
★☆☆☆☆

I have been going to this car wash for many years and have never been that happy with it. But when my daughter brought her car to be detailed the person used the same dirty rag with Armorall on it to clean her front windshield on the inside. My daughter did not know this untill she drove one day and the sun hit the windshield and she could barely see out of it to drive. Luckily she was able to pull over to the side of the road. The armorall makes a protective film on the window and you can not see. I called the manager and he said to bring it in. They tried to clean the window and said it was ok now. They told my daughter it was her fault because she was supposed to leave her windows down afterwards. A couple days later the film returned on the windshield making it hard to see again. I finally called Armorall and asked them how to fix this problem. They gave me a formula of warm water, amonia and dish soap to remove it. It turned out that it was on all of the windows. They did not care if they were risking someones safety. We will not ever return to this car wash.

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I have lived in San Dimas for the past 36 years and have been going to this car wash ever since they opened for business. If you do the following things, you will always walk out of there satisfied. I stand there and ask the guys to vacuum my car until I am satisfied. Then it goes thru the wash and the drying part. Before I leave and tip they guy, I inspect the entire car inside and out and make him clean it again if I am not satisfied. Never, never leave valuables in the car nor glove compartment. And yes, they try to sell you the most when you go there, but all you have to do is tell them you want the regular wash and they are ok with that. I can not say that I have been 100% happy all the time with their services but all in all I can not complain. They treat me pretty well.

3
★★★☆☆

I have lived in San Dimas for the past 36 years and have been going to this car wash ever since they opened for business. If you do the following things, you will always walk out of there satisfied. I stand there and ask the guys to vacuum my car until I am satisfied. Then it goes thru the wash and the drying part. Before I leave and tip they guy, I inspect the entire car inside and out and make him clean it again if I am not satisfied. Never, never leave valuables in the car nor glove compartment. And yes, they try to sell you the most when you go there, but all you have to do is tell them you want the regular wash and they are ok with that. I can not say that I have been 100% happy all the time with their services but all in all I can not complain. They treat me pretty well.

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I took my car to be washed. I had an extra phone that my handicapped husband uses in the car, but in a compartment, (hidden). 2 days later, after searching everywhere, I decided to call the phone.A woman with a spanish accent answered the phone. I said, "Oh!, I lost my phone, you must have found it". She hung up. After retracing my steps I decided the only place I could have lost it was the car wash. I went to speak to the manager and let him know this was happening. After waiting about 25 minutes he finally showed up. After listening to my story, he said, "Thanks for letting me know".Everyone asked me, "Didn't he offer to at least give you a free car wash". I said no and they said, "well, I won't ever go there". They probably lost a lot of business from that.

2
★★☆☆☆

I took my car to be washed. I had an extra phone that my handicapped husband uses in the car, but in a compartment, (hidden). 2 days later, after searching everywhere, I decided to call the phone.A woman with a spanish accent answered the phone. I said, "Oh!, I lost my phone, you must have found it". She hung up. After retracing my steps I decided the only place I could have lost it was the car wash. I went to speak to the manager and let him know this was happening. After waiting about 25 minutes he finally showed up. After listening to my story, he said, "Thanks for letting me know".Everyone asked me, "Didn't he offer to at least give you a free car wash". I said no and they said, "well, I won't ever go there". They probably lost a lot of business from that.

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I was charged extra money for my truck, I understand it is bigger and maybe takes more time but, after it was done I noticed the bed of the truck was filled with dirt that just flew around when it went through the wash, I asked if they could hose it down or use the blower on it and they were not happy about it. They said "I should have asked when I drove up, my response
"how was I to know to ask? he didn't offer and there are no signs". needless to say the manager was a jerk and would not give me anybody else to talk to. He tried to make me feel bad for asking...key word "tried". The manager finally offered to wash it out :) and he thought I was going to say no thank you but, instead I said yes please do and that seemed to make him more angry. Terrible customer service! GO ELSEWHERE! If you do go there with a truck make sure and ask them to wash out the truck bed first ")

1
★☆☆☆☆

I was charged extra money for my truck, I understand it is bigger and maybe takes more time but, after it was done I noticed the bed of the truck was filled with dirt that just flew around when it went through the wash, I asked if they could hose it down or use the blower on it and they were not happy about it. They said "I should have asked when I drove up, my response
"how was I to know to ask? he didn't offer and there are no signs". needless to say the manager was a jerk and would not give me anybody else to talk to. He tried to make me feel bad for asking...key word "tried". The manager finally offered to wash it out :) and he thought I was going to say no thank you but, instead I said yes please do and that seemed to make him more angry. Terrible customer service! GO ELSEWHERE! If you do go there with a truck make sure and ask them to wash out the truck bed first ")

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I use this car wash approximately biweekly. The ticket taker does try to up sell me every time, but once I tell him I want the basic wash, he is satisfied. I have always been happy with the wash I asked for. The express spray wax is a gimmick, but everyother service I have bought there has been satisfactory. They always vacuum the inside and wipe the windows, dash etc... down. They armor all the tires, and wipe down the areas the automatic car was misses. For 11 dollars, it is a bargain. The only other complaints are have are these: first, they are a bit slow, however, it is usually because the place is very busy. Secondly, don't use the window tinting place on the same lot (Different business, same owner), they did a terrible job, ruined a window seal on my brand new (500 miles) car, and scratched the trunk lid. When questioned about it they denied it and said it was there before. THE CAR WAS BRAND NEW! it was not there previously. Car wash good, tint shop bad.

3
★★★☆☆

I use this car wash approximately biweekly. The ticket taker does try to up sell me every time, but once I tell him I want the basic wash, he is satisfied. I have always been happy with the wash I asked for. The express spray wax is a gimmick, but everyother service I have bought there has been satisfactory. They always vacuum the inside and wipe the windows, dash etc... down. They armor all the tires, and wipe down the areas the automatic car was misses. For 11 dollars, it is a bargain. The only other complaints are have are these: first, they are a bit slow, however, it is usually because the place is very busy. Secondly, don't use the window tinting place on the same lot (Different business, same owner), they did a terrible job, ruined a window seal on my brand new (500 miles) car, and scratched the trunk lid. When questioned about it they denied it and said it was there before. THE CAR WAS BRAND NEW! it was not there previously. Car wash good, tint shop bad.

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.

Sure, the ticket taker tries to "up sell" me from the basic wash. That's his job. When I decline he is most gracious with no hard sell. I live in Glendora but drive to San Dimas to have my car washed. The people are friendly, they are quick and they do a great job!

5
★★★★★

Sure, the ticket taker tries to "up sell" me from the basic wash. That's his job. When I decline he is most gracious with no hard sell. I live in Glendora but drive to San Dimas to have my car washed. The people are friendly, they are quick and they do a great job!

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Okay, so I have been a business professional for over 10 years and I know a scam when I come across one. When I pulled into the service drive to get my car wash, the ticket taker asked me, "Do you want the supreme wash today?" Of course, being the frugal consumer that I am, I replied, "No, I would like the basic wash please." The ticket taker proceeded to tell me that I could not get the basic wash because the basic wash computer was down and that I would have to get the supreme wash. Well, I am not naive. I know that ticket takers get paid a bonus to "sell-up" their customers. To make a long story short, I did not get my car washed there that day. These people are scam artists.

1
★☆☆☆☆

Okay, so I have been a business professional for over 10 years and I know a scam when I come across one. When I pulled into the service drive to get my car wash, the ticket taker asked me, "Do you want the supreme wash today?" Of course, being the frugal consumer that I am, I replied, "No, I would like the basic wash please." The ticket taker proceeded to tell me that I could not get the basic wash because the basic wash computer was down and that I would have to get the supreme wash. Well, I am not naive. I know that ticket takers get paid a bonus to "sell-up" their customers. To make a long story short, I did not get my car washed there that day. These people are scam artists.

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I was in a hurry I told the ticket writer, he said let nme hand wax the vehical it will only be 30 minutes. I walked to a near buy coffe shop, when I returend 30 minutes later the car was still not done. Further I waited another 20 minutes and still the car was not done! Upset and out of time I left. After getting out of church I walked around he car to see that the car had some of the same dirt it had when I brought it to the car wash.
Upset after paying 39.95 I called and the office person said ther was nothing they could do! So I write this letter to those that are need of a car wash in San Dimas, my advice go elswhere!

PROS: Convienent Location
CONS: Extreamly poor service

1
★☆☆☆☆

I was in a hurry I told the ticket writer, he said let nme hand wax the vehical it will only be 30 minutes. I walked to a near buy coffe shop, when I returend 30 minutes later the car was still not done. Further I waited another 20 minutes and still the car was not done! Upset and out of time I left. After getting out of church I walked around he car to see that the car had some of the same dirt it had when I brought it to the car wash.
Upset after paying 39.95 I called and the office person said ther was nothing they could do! So I write this letter to those that are need of a car wash in San Dimas, my advice go elswhere!

PROS: Convienent Location
CONS: Extreamly poor service

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.

I have gone a few times to get my car washed and ALL occasions they have been misleading and untruthful about their services, where they try to charge you more without confirming. Also, make sure that you check the inside of your vehicle before you leave, because they do not clean the inside.

PROS: They Wash Cars
CONS: They Charge too much and don't clean inside

2
★★☆☆☆

I have gone a few times to get my car washed and ALL occasions they have been misleading and untruthful about their services, where they try to charge you more without confirming. Also, make sure that you check the inside of your vehicle before you leave, because they do not clean the inside.

PROS: They Wash Cars
CONS: They Charge too much and don't clean inside

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