San Diego Luggage

★★☆☆☆
  • 356 Horton Plz

    San Diego, CA 92101

    Cross street: Horton Plaza - Located on the third level, right next to Macy's

    Map & Directions
  • 619-544-0500

About San Diego Luggage

Hours
Mon-Fri 10am-9pm ; Sat 10am-8pm ; Sun 11am-6pm

Shopping

Shopping
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Anthony's Shoe Repair

11885 Carmel Mountain Rd Ste 902 San Diego, CA

2.0 3
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Unfortunately, I thought this was a reputable establishment; not only was the service poor, but they charged me an excessive amount of money for the services that were provided. I left my Tumi bag with them for repair in September and it was not until December when I received my item. They charged me $152.00 in advance which I paid on my American Express Card. They waited 60 days to return my bag which prevented me from any disputed balance with American Express. They accidently left the bill from repairs which were provided by a sub-contractor in Arizona amounting to $35.00 or a mark up of 435%. When confronted about the transaction, Niel at San Diego Luggage hung up the phone on me. Needless to say their business practices are unacceptable and I would not recommend them to anyone!

1
★☆☆☆☆

Unfortunately, I thought this was a reputable establishment; not only was the service poor, but they charged me an excessive amount of money for the services that were provided. I left my Tumi bag with them for repair in September and it was not until December when I received my item. They charged me $152.00 in advance which I paid on my American Express Card. They waited 60 days to return my bag which prevented me from any disputed balance with American Express. They accidently left the bill from repairs which were provided by a sub-contractor in Arizona amounting to $35.00 or a mark up of 435%. When confronted about the transaction, Niel at San Diego Luggage hung up the phone on me. Needless to say their business practices are unacceptable and I would not recommend them to anyone!

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I will not return to this place. Poor customer service. Not helpful, rude and not very knowledgeable. I went into this store thinking they were John's Luggage and when I inquired they tried to pass off that John's Fifth Avenue Luggage had closed and they took their place. Then to top it off, I bought an item for a trip that was defective and when I returned from my trip, they would not give me a refund because I was two days past the 14 day return policy. I said "I just returned from a trip, I think there should be a concession for 2 days." Manager's response: "I don't care if it was one day."

1
★☆☆☆☆

I will not return to this place. Poor customer service. Not helpful, rude and not very knowledgeable. I went into this store thinking they were John's Luggage and when I inquired they tried to pass off that John's Fifth Avenue Luggage had closed and they took their place. Then to top it off, I bought an item for a trip that was defective and when I returned from my trip, they would not give me a refund because I was two days past the 14 day return policy. I said "I just returned from a trip, I think there should be a concession for 2 days." Manager's response: "I don't care if it was one day."

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.

SD Luggage has a great selection of Kipling bags, totes and backpacks. I liked shopping here because its conveniently located and the staff was really helpful.

4
★★★★☆

SD Luggage has a great selection of Kipling bags, totes and backpacks. I liked shopping here because its conveniently located and the staff was really helpful.

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