The Riviera Palm Springs, a Tribute Portfolio Resort

★☆☆☆☆
  • 1600 North Indian Canyon Drive

    Palm Springs, CA 92262

    Map & Directions
  • 760-327-8311

About The Riviera Palm Springs, a Tribute Portfolio Resort

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  • Hotel Spa
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The Riviera Palm Springs, a Tribute Portfolio Resort

1600 N Indian Canyon Dr Palm Springs, CA

1.0 3
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Stayed there recently. Looks nice from the outside, not so nice inside the rooms. First we booked a room with 2 queen beds. The beds were not queen size, they were fulls. The rooms looked nice, but cheaply decorated and finished. The windows were falling out of their frames, with no sound insulation. The walls of the hallways are beaten and the utility doors had holes in them. We were on the third (top) floor of the building, a loud party began in a room on the ground floor at 2am. The front desk was called at 2:30 to quiet the group. At 3am the party was still going, girls and guys screaming, doors slamming. Called the front desk again.....nothing done. at 3;30 things quieted down for about 15 minutes then started again and didn't stop until 4:30am. NOT ACCECPTABLE. To top it off, the advertised rate is not what you pay. Add $25 per night "resort charge"... for wireless internet that didn't work and a paper that wasn't delivered, and of course, self parking.

1
★☆☆☆☆

Stayed there recently. Looks nice from the outside, not so nice inside the rooms. First we booked a room with 2 queen beds. The beds were not queen size, they were fulls. The rooms looked nice, but cheaply decorated and finished. The windows were falling out of their frames, with no sound insulation. The walls of the hallways are beaten and the utility doors had holes in them. We were on the third (top) floor of the building, a loud party began in a room on the ground floor at 2am. The front desk was called at 2:30 to quiet the group. At 3am the party was still going, girls and guys screaming, doors slamming. Called the front desk again.....nothing done. at 3;30 things quieted down for about 15 minutes then started again and didn't stop until 4:30am. NOT ACCECPTABLE. To top it off, the advertised rate is not what you pay. Add $25 per night "resort charge"... for wireless internet that didn't work and a paper that wasn't delivered, and of course, self parking.

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Spa Terre was horrible. I got my make-up done and they made me look like a clown. Staff does not know how to deal with customers... VERY provincial for a place trying to be glamorous.

1
★☆☆☆☆

Spa Terre was horrible. I got my make-up done and they made me look like a clown. Staff does not know how to deal with customers... VERY provincial for a place trying to be glamorous.

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Absolutely a joke. Very poor customer service and the staff lacks serious professionalism. Their Spa Terre is more stressful than relaxation. I'm not the only one who has asked for my money back.

1
★☆☆☆☆

Absolutely a joke. Very poor customer service and the staff lacks serious professionalism. Their Spa Terre is more stressful than relaxation. I'm not the only one who has asked for my money back.

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1 out of 1 people found this review helpful.

Message from The Riviera Palm Springs, a Tribute Portfolio Resort

More about The Riviera Palm Springs, a Tribute Portfolio Resort

The legend is surpassed, in mythical and mystical proportions, as 24 voluminous acres rise from the Palm Springs desert like a phoenix, capturing and challenging the imagination. More an epic and contemporary mecca for cultural sophisticates than just another hotel in California, The Riviera Palm Springs draws from the best Palm Springs resorts of all genres to create a theater of relaxation, rejuvenation and indulgence amid world-class golf, shopping and vistas.

 

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