Carpet Concourse Design Center

★★★★☆
  • 17472 Ventura Blvd

    Encino, CA 91316

    Map & Directions
  • 818-995-6566

About Carpet Concourse Design Center

Categories
Details
Hours
Mon - Fri, 9am - 5pm; Sat, Sun, closed

Home & Garden

Home & Garden
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4.0 8
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The above number is wrong: 818.995.6566
I love Carpet Concourse! I used them a few years back when I remodeled my home. They are a family business and they treated me like family. I had some water damage and needed to come back and they remembered me and gave me the same great treatment as before. Their prices are great, but their service and the special treatment you'll get there will be unmatched.

5
★★★★★

The above number is wrong: 818.995.6566
I love Carpet Concourse! I used them a few years back when I remodeled my home. They are a family business and they treated me like family. I had some water damage and needed to come back and they remembered me and gave me the same great treatment as before. Their prices are great, but their service and the special treatment you'll get there will be unmatched.

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I love this place. Best people, best prices, great service. You will not see a better selection of high quality flooring material anywhere. Porcelain, wood, natural stone, wool carpet, rugs, you name it. They have the best. They are the best. You won't be wasting your time, you will find exactly what you want at the right price.

5
★★★★★

I love this place. Best people, best prices, great service. You will not see a better selection of high quality flooring material anywhere. Porcelain, wood, natural stone, wool carpet, rugs, you name it. They have the best. They are the best. You won't be wasting your time, you will find exactly what you want at the right price.

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I have been in the design industry for over 20 years and have used just about every showroom in Los Angeles at one time or another. I will tell you this, you will not find a better selection or more experienced staff anywhere.
Yes, sometimes they are busy and you have to wait, but the wait is well worth it!
Best selection of the nicest carpet, rugs, tile and stone you will ever see.
These people are very professional and know there business. They are not affraid to disagree with a customer if they think someone is making a design mistake (including me!) which I find very refreshing. Some sales people just agree with whomever is taking. These people agree with the one that is right.
Are they perfect, no. Will they be overwhelmed sometimes, sure. Do they care. Yes.
Do yourself a favor and go in. Talk to them. Your home will love you for it.

2
★★★★★

I have been in the design industry for over 20 years and have used just about every showroom in Los Angeles at one time or another. I will tell you this, you will not find a better selection or more experienced staff anywhere.
Yes, sometimes they are busy and you have to wait, but the wait is well worth it!
Best selection of the nicest carpet, rugs, tile and stone you will ever see.
These people are very professional and know there business. They are not affraid to disagree with a customer if they think someone is making a design mistake (including me!) which I find very refreshing. Some sales people just agree with whomever is taking. These people agree with the one that is right.
Are they perfect, no. Will they be overwhelmed sometimes, sure. Do they care. Yes.
Do yourself a favor and go in. Talk to them. Your home will love you for it.

Pros: Parking, selection, value

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I first went to this store several months ago and l wound up walking out because I couldn't get anyone to wait on me. If a sales person sees you standing there, he could at least acknowledge your presence with "I will be with you in a minute" especially when on an obviously personal phone call, but he didn't. Months later when I went back it was largely the same thing. When he finally did wait on us, he agreed with whichever half of the couple was talking as far as design measures. Little practical help. Misquoted prices between showing the merchandise and placing the order. Then told us to "come in and pick up your order" When I arrived at the prearranged and agreed upon time, (with a vehicle borrowed for pickup stated )"I didn't mean HERE, I meant its here in our warehouse--a few miles away. Come back tomorrow. One week and several phone calls later, he swore the whole order was now at his location ready for pickup, but again, it was still at the warehouse. We wound up going to the warehouse ourselves to pick it up; it was supposed to be complete, but on unpacking the boxes at home, several items were missing. the cost of delays with the installer are adding up.And, I got way too much information about his personal life overhearing all the personal phone calls.

0
★☆☆☆☆

I first went to this store several months ago and l wound up walking out because I couldn't get anyone to wait on me. If a sales person sees you standing there, he could at least acknowledge your presence with "I will be with you in a minute" especially when on an obviously personal phone call, but he didn't. Months later when I went back it was largely the same thing. When he finally did wait on us, he agreed with whichever half of the couple was talking as far as design measures. Little practical help. Misquoted prices between showing the merchandise and placing the order. Then told us to "come in and pick up your order" When I arrived at the prearranged and agreed upon time, (with a vehicle borrowed for pickup stated )"I didn't mean HERE, I meant its here in our warehouse--a few miles away. Come back tomorrow. One week and several phone calls later, he swore the whole order was now at his location ready for pickup, but again, it was still at the warehouse. We wound up going to the warehouse ourselves to pick it up; it was supposed to be complete, but on unpacking the boxes at home, several items were missing. the cost of delays with the installer are adding up.And, I got way too much information about his personal life overhearing all the personal phone calls.

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I am writing this because I googled Carpet Concourse to get the phone number and saw a review from a LM and just had to respond. I have been dealing with this company for over 30 years and have nothing but praise for them. Everyone working in the showroom has 20 years or more experience and are some of the brightest people in their respected fields. Obviously no one is perfect, and I'm sure that LM felt sleighted somehow. However the venom in her comments obviously point to someone with an axe to grind. I'm sure that there is more to this story......

5
★★★★★

I am writing this because I googled Carpet Concourse to get the phone number and saw a review from a LM and just had to respond. I have been dealing with this company for over 30 years and have nothing but praise for them. Everyone working in the showroom has 20 years or more experience and are some of the brightest people in their respected fields. Obviously no one is perfect, and I'm sure that LM felt sleighted somehow. However the venom in her comments obviously point to someone with an axe to grind. I'm sure that there is more to this story......

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2 out of 2 people found this review helpful.

.

WOW! I got so much info from the people who worked there! They were so pleasant and honest. I am surprised to see that someone has a bad word to say about these people! They were very professional. I decorated my whole house with them several times!

5
★★★★★

WOW! I got so much info from the people who worked there! They were so pleasant and honest. I am surprised to see that someone has a bad word to say about these people! They were very professional. I decorated my whole house with them several times!

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1 out of 1 people found this review helpful.

.

I have nothing but good things to say about these people. Absolutely the best selection. Nicole Amirian and Tom Foster are top notch designers. GREAT

5
★★★★★

I have nothing but good things to say about these people. Absolutely the best selection. Nicole Amirian and Tom Foster are top notch designers. GREAT

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2 out of 2 people found this review helpful.

.

I visited this store twice both times spending a good amount of time choosing the exact tile and countertop materials. i gave them my kitchen plans and was promised they'd get me price quotes on materials and labor. many days went by and after calling in to Tom Foster and trying nicely to get him to give me the price quotes he was very cavalier and didnt care that I was being ignored and said that he'd get back to me by the next day. of course, i have never heard from him. i called back and pleaded with the woman who runs the carpet dept. to get him to call me but still NO call. This is a horrible way to treat a customer. I went in there with $30k to spend on flooring and counters and have been completely ignored. UNPROFESSIONAL March 2007

1
★☆☆☆☆

I visited this store twice both times spending a good amount of time choosing the exact tile and countertop materials. i gave them my kitchen plans and was promised they'd get me price quotes on materials and labor. many days went by and after calling in to Tom Foster and trying nicely to get him to give me the price quotes he was very cavalier and didnt care that I was being ignored and said that he'd get back to me by the next day. of course, i have never heard from him. i called back and pleaded with the woman who runs the carpet dept. to get him to call me but still NO call. This is a horrible way to treat a customer. I went in there with $30k to spend on flooring and counters and have been completely ignored. UNPROFESSIONAL March 2007

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0 out of 3 people found this review helpful.

 

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