Mac Enthusiasts

★★★★☆
  • 10600 W Pico Blvd

    Los Angeles, CA 90064

    Map & Directions
  • 310-287-2777

About Mac Enthusiasts

Hours
Mon-Fri 10am-6pm, Sat 10am-2pm

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Funny how all the real reviews are extremely negative and then there is a spate of positive addy kind of reviews within a few days. Those obviously done by Mac Enthusiasts themselves. Why do places like this stay in business?

1
★☆☆☆☆

Funny how all the real reviews are extremely negative and then there is a spate of positive addy kind of reviews within a few days. Those obviously done by Mac Enthusiasts themselves. Why do places like this stay in business?

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1 out of 1 people found this review helpful.

.

I have been buying and servicing my computers at Mac Enthusiasts for 6 years, and I have nothing but nice things to say about this shop.

They are a small operation who have time for their customers and actually care that you get what you want out of your computing experience. Since they take the time to get to know your personal computing needs, they never waste your time or money on things you don't need or won't like.

I have consistently received honest, efficient service, and their employees have helped me get the most out of my aging machines without spending hundreds of dollars. When the Apple store "geniuses" were insistent that I couldn't run Photoshop effectively without getting a new machine, Mac Enthusiasts cleaned out my hard-drive, upgraded my RAM, and had me out the door editing my graphics for less than 1/10th of the price.

I have sent my family and friends here to consistently glowing reviews. They even (finally) convinced my dad to switch from his PC, something I had been working on for over 3 years, and helped him adjust to the new computing environment that he relies on to run his company. The employees were patient and kind, not condescending or arrogant, and helped him with everything he needed to make a seamless transition from the dark side. Furthermore, these guys (and gals) know their stuff; I guarantee you will leave the shop with more knowledge, ready to get more out of your Mac, than when you came in.

I give Mac Enthusiasts my strongest recommendation; I wouldn't trust anyone else with my computer.

2
★★★★★

I have been buying and servicing my computers at Mac Enthusiasts for 6 years, and I have nothing but nice things to say about this shop.

They are a small operation who have time for their customers and actually care that you get what you want out of your computing experience. Since they take the time to get to know your personal computing needs, they never waste your time or money on things you don't need or won't like.

I have consistently received honest, efficient service, and their employees have helped me get the most out of my aging machines without spending hundreds of dollars. When the Apple store "geniuses" were insistent that I couldn't run Photoshop effectively without getting a new machine, Mac Enthusiasts cleaned out my hard-drive, upgraded my RAM, and had me out the door editing my graphics for less than 1/10th of the price.

I have sent my family and friends here to consistently glowing reviews. They even (finally) convinced my dad to switch from his PC, something I had been working on for over 3 years, and helped him adjust to the new computing environment that he relies on to run his company. The employees were patient and kind, not condescending or arrogant, and helped him with everything he needed to make a seamless transition from the dark side. Furthermore, these guys (and gals) know their stuff; I guarantee you will leave the shop with more knowledge, ready to get more out of your Mac, than when you came in.

I give Mac Enthusiasts my strongest recommendation; I wouldn't trust anyone else with my computer.

Pros: Knowledgeable staff, great service, honest people.

Cons: Pico Ave.

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I bought a used Mac Book Pro from them and it was exactly what I ordered and more. The internal components had been replaced and upgraded. The shell looked brand new.
If I need service it's nice knowing I have a place to go.

2
★★★★★

I bought a used Mac Book Pro from them and it was exactly what I ordered and more. The internal components had been replaced and upgraded. The shell looked brand new.
If I need service it's nice knowing I have a place to go.

Pros: Service, Used Pieces

Cons: Parking

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I have bought all of my Macs from Macenthusiasts ever since they opened their shop. And I have had them deliver and set up all of the equipment. I have used their Macs to write and publish more than a dozen books. They have provided outstanding recommendations on back up systems, color laser printers, external hard drives, etc. and as a result I have never lost any data in spite of crashes. Repairs have been done with the best expertise and professionalism. And they have "bent over backwards" to accommodate my urgent deadlines. They even let me use their own computers in their office to meet a deadline when I had an serious problem. They are by far the best at Mac sales and service in the Los Angeles region.

2
★★★★★

I have bought all of my Macs from Macenthusiasts ever since they opened their shop. And I have had them deliver and set up all of the equipment. I have used their Macs to write and publish more than a dozen books. They have provided outstanding recommendations on back up systems, color laser printers, external hard drives, etc. and as a result I have never lost any data in spite of crashes. Repairs have been done with the best expertise and professionalism. And they have "bent over backwards" to accommodate my urgent deadlines. They even let me use their own computers in their office to meet a deadline when I had an serious problem. They are by far the best at Mac sales and service in the Los Angeles region.

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Have enjoyed working with both ownership and staff for Computer, Printer and Networking Systems, on-site and in the store, for Research, Advice, Purchase, and Installation for close to 20 years now with exceptionaly excellent results every time.

Their hard work, due diligence, and wide knowledge has proven highly valuable to us, which we say with much vigor that the MacEnthusasts Retail Repair and Purchase organization has significantly contributed to our growth and expansion as a company, as well as each of our individual personal knowledge and professional growth.

Architectural Photography is a highly technical, artistic, and competitive venture, so we depend on our Computer Systems to fulfill the requirements of our Clients. The expertise, personal service, dedication to customer satisfaction, and loyalty that MacEnthusiasts provides makes us want tio give them a BIG THANK YOU every time we see them to chat, or conduct business with one another.

The efforts they have demonstrated to highly experienced professionals with difficult challenges to overcome, would be expected by most. However, we have seen time-and-time again, that their verve and vigor to help and keep their customers happy has been just as well applied to the beginner, or company with limited requirements of word processing, e-mail, and spreadsheets found in home offices and many large corporations.

Have had many experiences with a number of other retailers for one reason or another throughout our history. Yet none have been able to compare with the exceptional Services with Good Pricing that MacEnthusiasts have provided.

MacEnthusiasts are THE BEST!!!

TRY THEM !!

You WON'T be disappointed,

2
★★★★★

Have enjoyed working with both ownership and staff for Computer, Printer and Networking Systems, on-site and in the store, for Research, Advice, Purchase, and Installation for close to 20 years now with exceptionaly excellent results every time.

Their hard work, due diligence, and wide knowledge has proven highly valuable to us, which we say with much vigor that the MacEnthusasts Retail Repair and Purchase organization has significantly contributed to our growth and expansion as a company, as well as each of our individual personal knowledge and professional growth.

Architectural Photography is a highly technical, artistic, and competitive venture, so we depend on our Computer Systems to fulfill the requirements of our Clients. The expertise, personal service, dedication to customer satisfaction, and loyalty that MacEnthusiasts provides makes us want tio give them a BIG THANK YOU every time we see them to chat, or conduct business with one another.

The efforts they have demonstrated to highly experienced professionals with difficult challenges to overcome, would be expected by most. However, we have seen time-and-time again, that their verve and vigor to help and keep their customers happy has been just as well applied to the beginner, or company with limited requirements of word processing, e-mail, and spreadsheets found in home offices and many large corporations.

Have had many experiences with a number of other retailers for one reason or another throughout our history. Yet none have been able to compare with the exceptional Services with Good Pricing that MacEnthusiasts have provided.

MacEnthusiasts are THE BEST!!!

TRY THEM !!

You WON'T be disappointed,

Pros: Excellent Service, Friendly Staff and Owners, Helpful, Referrals if they don't have it. Want you to have success

Cons: Suppklies are limited due to space, but ordering through them is simple, with fast delivery the rule.

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Forget the Apple store. If you need to buy, repair or rent a Mac, this is the place.

Smart, knowledgeable people, fast turnaround, no come-ons,upsells or pressure.

Honest, professional and fairly-priced.

I've been a customer ever since my first visit 10 years ago.

2
★★★★★

Forget the Apple store. If you need to buy, repair or rent a Mac, this is the place.

Smart, knowledgeable people, fast turnaround, no come-ons,upsells or pressure.

Honest, professional and fairly-priced.

I've been a customer ever since my first visit 10 years ago.

Pros: This store is for people who rely on their Macs, not lookie-loos.

Cons: This store is for people who rely on their Macs, not lookie-loos.

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Have gone to Mac Enthusiasts for many years now. We have purchased a couple of laptops, numerous external devices like HD's and optical writers, RAM, as well as used them for countless repairs and upgrades. They have expertly fixed both my desktop and Powerbook Macs, even when my problems were involved. Any time a part was defective stlll under warranty, they always dealt with the manufacturer and got it replaced promptly for me. Unfortunately for Mac users, not a lot of smaller shops like this, even in LA. The ability to talk directly to the owner of the store and getting his personal assistance, makes Mac Enthusiasts an unusual place compared to most other computer stores. All they do is handle Macs and are very up to date on being very familiar with all the latest hard and softwares. So if one of our computers has an issue, I can count on it being something they have seen many times before, take care of it and are never learning how to fix it on my Mac.

2
★★★★★

Have gone to Mac Enthusiasts for many years now. We have purchased a couple of laptops, numerous external devices like HD's and optical writers, RAM, as well as used them for countless repairs and upgrades. They have expertly fixed both my desktop and Powerbook Macs, even when my problems were involved. Any time a part was defective stlll under warranty, they always dealt with the manufacturer and got it replaced promptly for me. Unfortunately for Mac users, not a lot of smaller shops like this, even in LA. The ability to talk directly to the owner of the store and getting his personal assistance, makes Mac Enthusiasts an unusual place compared to most other computer stores. All they do is handle Macs and are very up to date on being very familiar with all the latest hard and softwares. So if one of our computers has an issue, I can count on it being something they have seen many times before, take care of it and are never learning how to fix it on my Mac.

Pros: These guys know their stuff and do their best to be helpful.

Cons: None I have come up with in many years of going there.

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I have used these guys for over 10 years and they truly know their stuff. I have had a bunch of macs repaired by them, and rented a computer from them too. They are like my auto repair shop. I wouldn't take my Mac to anyone else.

2
★★★★★

I have used these guys for over 10 years and they truly know their stuff. I have had a bunch of macs repaired by them, and rented a computer from them too. They are like my auto repair shop. I wouldn't take my Mac to anyone else.

Pros: very knowledgeable, easy parking

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I've been a customer of Mac Enthusiasts for many years. Service is consistently great. Repairs are done in a timely manner at reasonable prices. Hey, they know my name! It is so much more pleasant than an Apple Store when you need something fast. No malls and parking hassles and long waits for assistance. Parking is always available and right by their door. I can walk in and be back out the door in a few minutes. I highly recommend these guys if your Mac in on the fritz and you need help. I recently needed a simple video adapter. The Apple Store didn't have it and wasn't even sure what I was talking about but Mac Enthusiasts understood and had it in stock. Even if you're charmed by Apple Store glamor, give yourself a break and try these guys. I highly recommend them.

2
★★★★★

I've been a customer of Mac Enthusiasts for many years. Service is consistently great. Repairs are done in a timely manner at reasonable prices. Hey, they know my name! It is so much more pleasant than an Apple Store when you need something fast. No malls and parking hassles and long waits for assistance. Parking is always available and right by their door. I can walk in and be back out the door in a few minutes. I highly recommend these guys if your Mac in on the fritz and you need help. I recently needed a simple video adapter. The Apple Store didn't have it and wasn't even sure what I was talking about but Mac Enthusiasts understood and had it in stock. Even if you're charmed by Apple Store glamor, give yourself a break and try these guys. I highly recommend them.

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I have had occassion to buy several computers from Mac Enthusiast. Never had any complaints untill I tried getting something fixed.

I was given a 3 day estimate that turned into 1 1/2 weeks. Each time I would call back when it was to be ready only to get an especially rude guy on the phone (begins with a D I think) telling me that it was not ready and to wait. No apology, just the impression that I was wasting their valuable time.
At the end of it they charged me $50 and said there was nothing wrong with with the computer. The problem was so blantant and visual that there was no way to miss it.
It took me 5 seconds to show them that it was still broken.
Again, no apology, just a shrug. I got my money back and they did not fix the computer.

They are fine if you want to buy a computer from them but I would rather get my repairs done at the mac store and that's saying alot.

1
★★☆☆☆

I have had occassion to buy several computers from Mac Enthusiast. Never had any complaints untill I tried getting something fixed.

I was given a 3 day estimate that turned into 1 1/2 weeks. Each time I would call back when it was to be ready only to get an especially rude guy on the phone (begins with a D I think) telling me that it was not ready and to wait. No apology, just the impression that I was wasting their valuable time.
At the end of it they charged me $50 and said there was nothing wrong with with the computer. The problem was so blantant and visual that there was no way to miss it.
It took me 5 seconds to show them that it was still broken.
Again, no apology, just a shrug. I got my money back and they did not fix the computer.

They are fine if you want to buy a computer from them but I would rather get my repairs done at the mac store and that's saying alot.

Pros: Not the Mac Store

Cons: attitude

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My experience with a Mac repair and the purchase of a new MacBook at MacEnthusiasts was perfect; nice people, no surprises, reasonable price and really good service. I don't understand all of the negative reviews I saw on Citysearch. Disgruntled ex-employee?

2
★★★★★

My experience with a Mac repair and the purchase of a new MacBook at MacEnthusiasts was perfect; nice people, no surprises, reasonable price and really good service. I don't understand all of the negative reviews I saw on Citysearch. Disgruntled ex-employee?

Pros: The people

Cons: Small retail area.

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Mac Enthusiasts is a customer service treasure in the computer industry. The techies at the store are knowledgable and helpful with everything from showing me how to use the ichat on my new macbook, to helping me pick out the correct computer and software for my specific needs. They have well-maintained rental computers for when I needed extra RAM and power to run an editing program and they service editors and filmmakers especially well. Thanks for all your help. I don't buy or repair with any other mac dealers.

2
★★★★★

Mac Enthusiasts is a customer service treasure in the computer industry. The techies at the store are knowledgable and helpful with everything from showing me how to use the ichat on my new macbook, to helping me pick out the correct computer and software for my specific needs. They have well-maintained rental computers for when I needed extra RAM and power to run an editing program and they service editors and filmmakers especially well. Thanks for all your help. I don't buy or repair with any other mac dealers.

Pros: Service, Knowledge, Rentals, Repair.

Cons: None.

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Macenthusiasts - these guys are the WORST! if they dont know an answer they'll just make something up, didnt fix my computer properly, didnt call when it was "fixed". i dealt with Daniel who comes across as arrogant, seemed to think my concern about price was funny.
Don't waste your time with them.

0
★☆☆☆☆

Macenthusiasts - these guys are the WORST! if they dont know an answer they'll just make something up, didnt fix my computer properly, didnt call when it was "fixed". i dealt with Daniel who comes across as arrogant, seemed to think my concern about price was funny.
Don't waste your time with them.

Pros: none

Cons: dishonest staff

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The Apple genius bar refers to repairs out to MacEnthuisasts, but beware: merely getting a diagnosis from these folks takes a while - unless you want to pay about $175. How long? When I telephoned, I was told 2-4 days. When I dropped off the machine, I was told 3-5 days. But when I didn't hear back, I checked the agreement and saw 3-5 "business days" - not including Saturday. Moreover, it cautions, "time not guaranteed." Indeed. After six days of no word (actually, for two consecutive days they said, "maybe today, probably tomorrow") I pulled my machine and did the repair myself in just two hours.
There seems to be under-appreciation of how important is our macs to schoolwork, home businesses, etc. Their cavalier attitude (that cool, 'We'll get to it" thing) was not reassuring... and not at all convenient.
I'm not an enthusiast.
When dropping off your machine, be prepared: 3-5 days is more like a week to these folks.

0
★☆☆☆☆

The Apple genius bar refers to repairs out to MacEnthuisasts, but beware: merely getting a diagnosis from these folks takes a while - unless you want to pay about $175. How long? When I telephoned, I was told 2-4 days. When I dropped off the machine, I was told 3-5 days. But when I didn't hear back, I checked the agreement and saw 3-5 "business days" - not including Saturday. Moreover, it cautions, "time not guaranteed." Indeed. After six days of no word (actually, for two consecutive days they said, "maybe today, probably tomorrow") I pulled my machine and did the repair myself in just two hours.
There seems to be under-appreciation of how important is our macs to schoolwork, home businesses, etc. Their cavalier attitude (that cool, 'We'll get to it" thing) was not reassuring... and not at all convenient.
I'm not an enthusiast.
When dropping off your machine, be prepared: 3-5 days is more like a week to these folks.

Cons: Poor follow-through on diagnosis.

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I've used this company on and off for a dozen years. Recently I brought in a machine to have a internal harddrive installed and they came back with a completely ficticious recommendation for a required repair. I said no, went to pick it up and it was working perfectly without any repair. They, unbelieveably, damaged some pins on a harddrive (which I was able to repair) and accused me of doing it myself... pathetic! These people are Used Car Salesmen.

0
★☆☆☆☆

I've used this company on and off for a dozen years. Recently I brought in a machine to have a internal harddrive installed and they came back with a completely ficticious recommendation for a required repair. I said no, went to pick it up and it was working perfectly without any repair. They, unbelieveably, damaged some pins on a harddrive (which I was able to repair) and accused me of doing it myself... pathetic! These people are Used Car Salesmen.

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Okay, I don't really know if they can be blamed for the non-retrieval of my data, but every other aspect of my experience with this company fails to instill in me the slightest bit of confidence in them.
1. NEVER calling me to inform me of the status of the work in progress, which is listed as having had a queue of 2-3 biz days.
2. When I called (6 biz days) I was put on hold 3 times w/muzak for over 15 min., and was asked to spell my name three times.
3. I was told that "It's not looking good, so we may have to send it to DataSavers, which will cost between $2-$3000." Hold on just a minute--you are not the endpoint of data retrieval? Had I known that, I wouldn't have farted around with these pikers in the first place. 3. When I expressed frustration (true enough, I lost my cool a little bit here, but wasn't profane or insulting), the snarky little shite on the other end of the phone copped some real attitude with me. I thought I was taking the high road by saying that "When you know definitively whether or not the data is recoverable, I will hear from you, correct?"

"Yes," I was assured. Baloney. Another 5 days went by (I didn't want to rush them for the same reason you don't want to hassle your waiter until AFTER you've eaten your dinner) and I simply visited them and asked for my computer back.

4. They brought me the computer--disassembled--and told me that it would be $45 to get it back together! So let me get this straight--you're willing to replace my harddrive (under warranty with Apple) for free, but to NOT replace my harddrive is $45? "Here's your computer, sir," said the shite. "You'll have to sign this to show you've taken receipt of it."

So in the final analysis, I'm out $90, have no data, lost close to two weeks in repairing the damned thing, and in return my only satisfaction has been the refusal to sign their paper. If that's what YOU want in Mac service/rental/sales, then Mac Enthusiasts is for you.

0
★☆☆☆☆

Okay, I don't really know if they can be blamed for the non-retrieval of my data, but every other aspect of my experience with this company fails to instill in me the slightest bit of confidence in them.
1. NEVER calling me to inform me of the status of the work in progress, which is listed as having had a queue of 2-3 biz days.
2. When I called (6 biz days) I was put on hold 3 times w/muzak for over 15 min., and was asked to spell my name three times.
3. I was told that "It's not looking good, so we may have to send it to DataSavers, which will cost between $2-$3000." Hold on just a minute--you are not the endpoint of data retrieval? Had I known that, I wouldn't have farted around with these pikers in the first place. 3. When I expressed frustration (true enough, I lost my cool a little bit here, but wasn't profane or insulting), the snarky little shite on the other end of the phone copped some real attitude with me. I thought I was taking the high road by saying that "When you know definitively whether or not the data is recoverable, I will hear from you, correct?"

"Yes," I was assured. Baloney. Another 5 days went by (I didn't want to rush them for the same reason you don't want to hassle your waiter until AFTER you've eaten your dinner) and I simply visited them and asked for my computer back.

4. They brought me the computer--disassembled--and told me that it would be $45 to get it back together! So let me get this straight--you're willing to replace my harddrive (under warranty with Apple) for free, but to NOT replace my harddrive is $45? "Here's your computer, sir," said the shite. "You'll have to sign this to show you've taken receipt of it."

So in the final analysis, I'm out $90, have no data, lost close to two weeks in repairing the damned thing, and in return my only satisfaction has been the refusal to sign their paper. If that's what YOU want in Mac service/rental/sales, then Mac Enthusiasts is for you.

Pros: easy parking

Cons: everything else

 

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