Ballena Village Apartment Homes

★★★☆☆
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  • 1375 Ballena Blvd

    Alameda, CA 94501

    Map & Directions
  • 510-969-6888

About Ballena Village Apartment Homes

Hours
Daily 9am-6pm

Real Estate

Real Estate
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We moved out on 2/06. Till today, we still can't get our deposit back. \r
\r
On the day we moved out, my husband was told by Nicole, one of the staff that his verbal notice was accepted and he might return the written move out notice later to complete the process and get our refund. So we did. \r
\r
Since then, we have been calling them every week but they kept telling us they were working on it. We were told to wait, to call back, but never had an answer. \r
\r
so, I finally got a chance to talk to Sierra, the manager this morning, after a year!!! She told us she can't give us the money back because we didn't turn in the written notice on time and she believed her staff would never accept verbal notice. But the truth is we really did. As a matter of fact, we just moved back to another place in Alameda and it is less than 2 minute away from Ballena Village, so we wouldn't be so stupid and miss it if we were not told by her staff. \r
\r
But then now after a year, their manager finally talked to us and told us Nicole never said so. When I questioned her how come it took them a year to process and gave us the response back, she said she has already told my husband a year ago in person. This is very funny coz we never knew her till today!!! \r
\r
After all, if they took care the case early, everyone should have a ""better"" memory. \r
\r
so watch out.. and be sure to check out other rating online!!

1
★★★☆☆

We moved out on 2/06. Till today, we still can't get our deposit back. \r
\r
On the day we moved out, my husband was told by Nicole, one of the staff that his verbal notice was accepted and he might return the written move out notice later to complete the process and get our refund. So we did. \r
\r
Since then, we have been calling them every week but they kept telling us they were working on it. We were told to wait, to call back, but never had an answer. \r
\r
so, I finally got a chance to talk to Sierra, the manager this morning, after a year!!! She told us she can't give us the money back because we didn't turn in the written notice on time and she believed her staff would never accept verbal notice. But the truth is we really did. As a matter of fact, we just moved back to another place in Alameda and it is less than 2 minute away from Ballena Village, so we wouldn't be so stupid and miss it if we were not told by her staff. \r
\r
But then now after a year, their manager finally talked to us and told us Nicole never said so. When I questioned her how come it took them a year to process and gave us the response back, she said she has already told my husband a year ago in person. This is very funny coz we never knew her till today!!! \r
\r
After all, if they took care the case early, everyone should have a ""better"" memory. \r
\r
so watch out.. and be sure to check out other rating online!!

 

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