Vetco Pet Hospital

★★★☆☆
  • 3523 W Victory Blvd

    Burbank, CA 91505

    Map & Directions
  • 818-841-9006

Pets & Animals

Pets & Animals
More choices in Burbank:
Resultset_next

Media City Animal Hospital

1509 W Burbank Blvd Burbank, CA

Resultset_next

Community Veterinary Ctr

10617 Burbank Blvd North Hollywood, CA

3.0 12
Hi! Sign in to let us know how Vetco Pet Hospital was?
Write a Review
.

This place has gone downhill ever since they got a new manager. Vetco had done a huge turnaround when they hired the former manager Maggie. She got rid of the bad staff that was working there when she got hired, which was a bad bad bunch! She always had a smile on her face. She had a genuine love for every pet that walked in the door! She would mingle with all of us waiting in the lobby, giving each pet attention and answering any questions people had. And if she didn't have the answer, she got it for you. I cannot believe Vetco got rid of such a caring, helpful employee!! This new manager is rude, and doesn't show any care for the pets, it is all about money. I heard yesterday that this new manager fired my favorite tech this week as well! The staff used to seem happy to be at work and now they just look miserable. Whatever Vetco is doing, over hauling the hospital staff, well, it is a huge mistake. One bad apple can truly spoil the whole bunch and this new manager is that rotten worm riddled apple. I didn't even get to see Dr. M yesterday, it was some lady that I couldn't even understand! The time I came in before yesterday I saw a little man doctor that giggled a lot. Is Dr. M even there anymore? I love Dr. M but if she isn't gone, my hope is that she will get out of dodge soon to preserve her reputation because this place is going to hell in a hand basket! Stay away from Vetco!! They go thru staff like a baby with diarrhea goes thru diapers!

1
★☆☆☆☆

This place has gone downhill ever since they got a new manager. Vetco had done a huge turnaround when they hired the former manager Maggie. She got rid of the bad staff that was working there when she got hired, which was a bad bad bunch! She always had a smile on her face. She had a genuine love for every pet that walked in the door! She would mingle with all of us waiting in the lobby, giving each pet attention and answering any questions people had. And if she didn't have the answer, she got it for you. I cannot believe Vetco got rid of such a caring, helpful employee!! This new manager is rude, and doesn't show any care for the pets, it is all about money. I heard yesterday that this new manager fired my favorite tech this week as well! The staff used to seem happy to be at work and now they just look miserable. Whatever Vetco is doing, over hauling the hospital staff, well, it is a huge mistake. One bad apple can truly spoil the whole bunch and this new manager is that rotten worm riddled apple. I didn't even get to see Dr. M yesterday, it was some lady that I couldn't even understand! The time I came in before yesterday I saw a little man doctor that giggled a lot. Is Dr. M even there anymore? I love Dr. M but if she isn't gone, my hope is that she will get out of dodge soon to preserve her reputation because this place is going to hell in a hand basket! Stay away from Vetco!! They go thru staff like a baby with diarrhea goes thru diapers!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Hawaiigrl

I am a top end pomeranian breeder and own the #3 pomeranian in the united States for 2009. FYI THERE IS NO SUCH THING AS AN OVERDOSE OF VACCINES. YOU MUST GIVE THE FULL DOSAGE FOR THE VACCINE TO BE EFFECTIVE. Look out, the second vet you went to will cause your puppy to die because your undervaccinate and the puppy gets parvo or distemper which is presently in epidemic status in Los Angeles County.

5
★★★★★

Hawaiigrl

I am a top end pomeranian breeder and own the #3 pomeranian in the united States for 2009. FYI THERE IS NO SUCH THING AS AN OVERDOSE OF VACCINES. YOU MUST GIVE THE FULL DOSAGE FOR THE VACCINE TO BE EFFECTIVE. Look out, the second vet you went to will cause your puppy to die because your undervaccinate and the puppy gets parvo or distemper which is presently in epidemic status in Los Angeles County.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

It saddens me that there are so many negative review of this clinic as it reflects negatively on the NEW VET that has taken over the hospital. Dr. Misty Hirschbein is amazing and I hope everyone gives her a new opportunity to care for their pets. Our rescue organization is proud to have Dr. H caring for our sick and injured shelter animals that receive no care from the animal shelters. She is really great with them all, caring, compassionate and NOT there just to run up the highest bill she can.

5
★★★★★

It saddens me that there are so many negative review of this clinic as it reflects negatively on the NEW VET that has taken over the hospital. Dr. Misty Hirschbein is amazing and I hope everyone gives her a new opportunity to care for their pets. Our rescue organization is proud to have Dr. H caring for our sick and injured shelter animals that receive no care from the animal shelters. She is really great with them all, caring, compassionate and NOT there just to run up the highest bill she can.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 2 people found this review helpful.

Business Response:

Thanks! We think so too. We'll be sure to let Dr. Hirschbein know you left such a great review. Thanks for the feedback.
.

Horrible place!!! Don't go there!!! People that are working there are a horrible!!! So unprofessional! No help whatsoever. They cause more grief and stress than anything! Especially, MERCEDES, soon to be manager!!! GOOD LUCK with that!! This clinic will have less and less patients if she becomes manager!!! So immature!!! My dog was very sick and we were returning to drop of some specimen and wanted to speak to the doctor well she practically kicked us out letting us know that it was not her concern (pretty much). We and other customers were in total shock of her attitude. For everyone out there that is concerned with their dogs and want everything but the best care do not come here!!!! YOU WILL REGRET IT!!!

1
★☆☆☆☆

Horrible place!!! Don't go there!!! People that are working there are a horrible!!! So unprofessional! No help whatsoever. They cause more grief and stress than anything! Especially, MERCEDES, soon to be manager!!! GOOD LUCK with that!! This clinic will have less and less patients if she becomes manager!!! So immature!!! My dog was very sick and we were returning to drop of some specimen and wanted to speak to the doctor well she practically kicked us out letting us know that it was not her concern (pretty much). We and other customers were in total shock of her attitude. For everyone out there that is concerned with their dogs and want everything but the best care do not come here!!!! YOU WILL REGRET IT!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

New Management Vicky C., We sincerely apologize for any trouble or inconvenience you experienced at our hospital. Our new manager, Maggie Davis, and our new doctor, Dr. Misty Hirschbein, have made many improvements since your visit. We're always striving to improve our services and appreciate your feedback.
.

A couple of months ago i took my hamster to see the new exotic vet at vetco burbank, seemed nice but when i ket asking her questions about my pet she didnt seem to have the straight answer, either way my hamster had an exam and she was given medication, the next day my hamster died, I was furious so obviously i went for answers, somehow i could not get straight answers she kept going around in circles,I HONESTLY DONT THINK SHE KNOWS A THING ABOUT EXOTIC ANIMALS I ASKED AS WELL IF MY PET WAS A MALE OR FEMALE THAT DAY FOR THE EXAM AND SHE WAS NOT ABLE TO TELL ME HOW CAN THAT BE??? I DONT UNDERSTAND WHY SOMEONE WOULD TRUST THEIR BUISNESS ON A DOCTOR WHO PRETENDS TO KNOW ABOUT EXOTIC ANIMALS, I ALSO LOOKED HER UP TO SEE IF SHE WAS CERTIFIED IN EXOTICS AND SUPRISE DR. HIRSBEIN IS NOT SO BEWARE OF THIS VET AND HER PRACTICE SHE DEFINITELY IN MY OPINION DOES NOT KNOW WHAT SHES DOING.

1
★☆☆☆☆

A couple of months ago i took my hamster to see the new exotic vet at vetco burbank, seemed nice but when i ket asking her questions about my pet she didnt seem to have the straight answer, either way my hamster had an exam and she was given medication, the next day my hamster died, I was furious so obviously i went for answers, somehow i could not get straight answers she kept going around in circles,I HONESTLY DONT THINK SHE KNOWS A THING ABOUT EXOTIC ANIMALS I ASKED AS WELL IF MY PET WAS A MALE OR FEMALE THAT DAY FOR THE EXAM AND SHE WAS NOT ABLE TO TELL ME HOW CAN THAT BE??? I DONT UNDERSTAND WHY SOMEONE WOULD TRUST THEIR BUISNESS ON A DOCTOR WHO PRETENDS TO KNOW ABOUT EXOTIC ANIMALS, I ALSO LOOKED HER UP TO SEE IF SHE WAS CERTIFIED IN EXOTICS AND SUPRISE DR. HIRSBEIN IS NOT SO BEWARE OF THIS VET AND HER PRACTICE SHE DEFINITELY IN MY OPINION DOES NOT KNOW WHAT SHES DOING.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This is a terrible, truly awful hospital. I went here years ago, and they had a technician who was impersonating a doctor for a while. The staff was disorganized, could never find my chart, etc. I didn't go here again for many years, but then I found out they had fired everyone and restaffed the place, so I thought I'd give them a chance.

I took my cats there last year and the doctor I saw was great. Super nice, attentive, the whole nine. My cats got their teeth cleaned, and they were good to go. I took them back about a year later for routine check-ups and vaccines, and this time the vet I got was abysmal. The worst, most awful vet ever! They gave my poor cats a raabies vaccine they didn't need (they'd gotten one the year before, and it's good for 3 years) because they did not bother to check their charts. Even thought they had pulled them.

Then the vet nearly scares me to death, telling me that my cats had FIV virus. I told her that they had been vaccinated for FIV, which shows a positive response if you test them for it, even if the don't have it. She said she was aware of that, but did not believe I had had them vaccinated. My fiance also told her they were vaccinated. She wouldn't look at the charts, wouldn't believe us, nothing. I could go on and on about the way in which this vet screwed up, but it would take up too much room. Just don't go here.

Suffice it to say, they did not look at my cat's charts, did not listen to me, and gave my cats a shot they did not need.

1
★☆☆☆☆

This is a terrible, truly awful hospital. I went here years ago, and they had a technician who was impersonating a doctor for a while. The staff was disorganized, could never find my chart, etc. I didn't go here again for many years, but then I found out they had fired everyone and restaffed the place, so I thought I'd give them a chance.

I took my cats there last year and the doctor I saw was great. Super nice, attentive, the whole nine. My cats got their teeth cleaned, and they were good to go. I took them back about a year later for routine check-ups and vaccines, and this time the vet I got was abysmal. The worst, most awful vet ever! They gave my poor cats a raabies vaccine they didn't need (they'd gotten one the year before, and it's good for 3 years) because they did not bother to check their charts. Even thought they had pulled them.

Then the vet nearly scares me to death, telling me that my cats had FIV virus. I told her that they had been vaccinated for FIV, which shows a positive response if you test them for it, even if the don't have it. She said she was aware of that, but did not believe I had had them vaccinated. My fiance also told her they were vaccinated. She wouldn't look at the charts, wouldn't believe us, nothing. I could go on and on about the way in which this vet screwed up, but it would take up too much room. Just don't go here.

Suffice it to say, they did not look at my cat's charts, did not listen to me, and gave my cats a shot they did not need.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

We love this hospital! We have three Pomeranian Puppies and they all have had all their shots and been spayed and neutered here. The staff is kind and friendly and remember us. If I only bring in one pup they always ask about the others. The prices are extremely reasonable compared to other vet clinics and hospitals in the area. It is a neat and clean facility and I would recommend it to everyone.

4
★★★★☆

We love this hospital! We have three Pomeranian Puppies and they all have had all their shots and been spayed and neutered here. The staff is kind and friendly and remember us. If I only bring in one pup they always ask about the others. The prices are extremely reasonable compared to other vet clinics and hospitals in the area. It is a neat and clean facility and I would recommend it to everyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I have a Lab.. I take her to another great hospital that is WAY more expensive than Vetco.. I also have a puppy Chihuahua that I take here. Vetco Burbank. First for puppy vac... then for neutering. The place is clean, The service is great. The Vet is very helpful!! I see nothing wrong with this place. I recommend 100%. And they are open everyday besides Monday.

5
★★★★★

I have a Lab.. I take her to another great hospital that is WAY more expensive than Vetco.. I also have a puppy Chihuahua that I take here. Vetco Burbank. First for puppy vac... then for neutering. The place is clean, The service is great. The Vet is very helpful!! I see nothing wrong with this place. I recommend 100%. And they are open everyday besides Monday.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Yesterday I had my little toy pomeranian go in for the first time to this location for her rabies shot. After waiting for 1 hr and having their disorganized staff put people who came in after me, before me, I kept my cool since I was having a nice day..and waited..until I finally got up when I was 2nd to the last person in the waiting room..THEN they finally put me in an empty room, without any apology.\r
This female doctor came in and within a few sec gave my little dog her shot..without telling me about any side affects.\r
Last nite at about midnite my dog couldn't walk, was crying all night and didn't go to sleep at all. I was so scared..when I tried to pick her up, she screamed in pain. After taking her to Value Pet on Westwood..the doctor told me after looking at my paper work, that they overdosed her! :o( Because she is toy, they should have known to only give her 1/4 the normal dose. She is drastically swollen on her hip and stomach area..and had to get a shot and we went home with amoxicillan and another oral painkiller.\r
\r
How stupid can this Vetco place be to overdose a toy dog? Please, I don't want other mistakes to happen to other dogs..don't let the fact that they are literally next to PETCO mean that they know what they're doing!

0
★☆☆☆☆

Yesterday I had my little toy pomeranian go in for the first time to this location for her rabies shot. After waiting for 1 hr and having their disorganized staff put people who came in after me, before me, I kept my cool since I was having a nice day..and waited..until I finally got up when I was 2nd to the last person in the waiting room..THEN they finally put me in an empty room, without any apology.\r
This female doctor came in and within a few sec gave my little dog her shot..without telling me about any side affects.\r
Last nite at about midnite my dog couldn't walk, was crying all night and didn't go to sleep at all. I was so scared..when I tried to pick her up, she screamed in pain. After taking her to Value Pet on Westwood..the doctor told me after looking at my paper work, that they overdosed her! :o( Because she is toy, they should have known to only give her 1/4 the normal dose. She is drastically swollen on her hip and stomach area..and had to get a shot and we went home with amoxicillan and another oral painkiller.\r
\r
How stupid can this Vetco place be to overdose a toy dog? Please, I don't want other mistakes to happen to other dogs..don't let the fact that they are literally next to PETCO mean that they know what they're doing!

.

Vetco has a wonderful staff and doctor! They were all very kind and helpful. They were willing to help me not only in person but while on the phone as well. The doctor was very thorough in his evaluation of my pet and helped me to see what he was talking about.

5
★★★★★

Vetco has a wonderful staff and doctor! They were all very kind and helpful. They were willing to help me not only in person but while on the phone as well. The doctor was very thorough in his evaluation of my pet and helped me to see what he was talking about.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

that several employees at the Petco next door told me the prices were expensive compared to other area vets and they are only open on Saturday. These same employees said they would not recommend them to customers.

2
★★☆☆☆

that several employees at the Petco next door told me the prices were expensive compared to other area vets and they are only open on Saturday. These same employees said they would not recommend them to customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This hospital is right next store to petco. I just happened to walk in one day when I first got my puppy. I had not gotten his shots yet so I just decided to go in there and they were not busy so they were able to examine my puppy and give him the appropriate shots. The staff are all animal loving there. It just happens that they were not busy there so they took us in. I would recommend calling ahead of time and scheduling an appointment. Prices are very reasonable

5
★★★★★

This hospital is right next store to petco. I just happened to walk in one day when I first got my puppy. I had not gotten his shots yet so I just decided to go in there and they were not busy so they were able to examine my puppy and give him the appropriate shots. The staff are all animal loving there. It just happens that they were not busy there so they took us in. I would recommend calling ahead of time and scheduling an appointment. Prices are very reasonable

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Vetco Pet Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review