Awful customer service
1
By
Anonymous
Telesal
Since I am a local I have been there several times...
Always liked the food, the place, although the service lacks.
The reason for this posting however is that I had two experiences that have prompted me not to ever go there again:
The first one occurred a while back... we had dinner late on a week night, good food and so-so service as usual - after dinner we go pick up our car from the valet - the valet is gone. We ask for our keys at the restaurant front desk, no keys. We check inside the car which is unlocked and parked right there on the street... the keys are on the ignition! in the middle of Sunset Blvd, right next to rockers clubs! for who knows how long! We complained to the front desk... the usual, they are independent, we will make them aware, etc.
The second one.. I walk in with a friend, without reservation. The hostess says she can sit us right away since she has a two-top table available. She sits us. Waiter takes our drinks order... a little later we notice the restaurant manager, and older thai lady, talking to the hostess. Hostess comes to our table and apologizes for having sat us. Unfortunately the table was in fact reserved and we must leave the table and wait for another opening. We complain to no avail and ask to speak to the manager. She will not come to us. We decide to leave. Dinner is ruined.
Never again. No take out - nothing. Shocking disregard for common courtesy at a place where one would expect some level of sophistication.
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