Al Phillips The Cleaner

★★★☆☆
33.6703 -117.853
Map and Directions to Al Phillips The Cleaner

949-251-9439

2636 Dupont Dr

Irvine, CA

92612

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About Al Phillips The Cleaner

Personal Services

Personal Services
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Reviews 1 - 6 of 6.
.

"very poor alteration quality and HORRIBLE customer service."

paid $20.70 for 7-for-all-mankind jeans alteration.
quality of the hemming was bad regardless of the price.
(stichings were crooked/uneven and one side of the pants was 3/4-inch longer than the other.) i called in and explained the situation but was told that i would have to pay another $20 to redo the pants...
what was really devastating/upsetting was the attitude from the store manager, antonio and his assistant, lucia.
the employees (antonio and lucia) here were not only unprofessional and irresponsible, but also very rude/hostile (probably by nature) and poorly trained in customer service.

i would NEVER recommend this place to my family and friends.
take it elswhere unless u want your clothes/day ruined.
you've been warned...

Please read my review in Yelp.com below:

http://www.yelp.com/biz/al-phillips-the-cleaner-irvine

1
★☆☆☆☆

"very poor alteration quality and HORRIBLE customer service."

paid $20.70 for 7-for-all-mankind jeans alteration.
quality of the hemming was bad regardless of the price.
(stichings were crooked/uneven and one side of the pants was 3/4-inch longer than the other.) i called in and explained the situation but was told that i would have to pay another $20 to redo the pants...
what was really devastating/upsetting was the attitude from the store manager, antonio and his assistant, lucia.
the employees (antonio and lucia) here were not only unprofessional and irresponsible, but also very rude/hostile (probably by nature) and poorly trained in customer service.

i would NEVER recommend this place to my family and friends.
take it elswhere unless u want your clothes/day ruined.
you've been warned...

Please read my review in Yelp.com below:

http://www.yelp.com/biz/al-phillips-the-cleaner-irvine

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.

Why dont you tell the store your problems instead of crying on the internet!!! I am a customer at AL PHILLIPS and have never ever had a problem!!! Like the previous review said they are quik, nice, and reliable. they have same day service as long as its in by 11am, it will be out by 5pm Monday trought Friday. So people dont listen to this A$$H0LE!!! Just go try them and judge for yourself!!!

THANKS FOR YOUR TIME
A LOYAL CUSTOMER

5
★★★★★

Why dont you tell the store your problems instead of crying on the internet!!! I am a customer at AL PHILLIPS and have never ever had a problem!!! Like the previous review said they are quik, nice, and reliable. they have same day service as long as its in by 11am, it will be out by 5pm Monday trought Friday. So people dont listen to this A$$H0LE!!! Just go try them and judge for yourself!!!

THANKS FOR YOUR TIME
A LOYAL CUSTOMER

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.

When I picked up my clothes, one of my shirts had oily stains on it that were not there when I brought it in. Without placing any blame, I very nicely asked the girl if she could try cleaning the shirt again. I even brought in another shirt that I needed cleaned. A man who I assume was the manager, began using profanities, "This f*#$%ing stain isn't my fault!" and "I suppose you expect me to buy you a new fu&$#^%ing shirt!". I said, "Excuse me? Are you serious? I just wanted to see if you could try cleaning it again. But if you're going to speak like that to me, I will take my business elsewhere." He says, "Good! Get the F&^% out of my store!" I must tell whoever is reading this that I am the most completely non-confrontational person you could ever meet. I was kind and totally un-accusing to the girl at the counter, and this guy jumped out from the back on the attack from the get go. For the outrageous prices this place charges, one would expect immaculately clean clothes, and one should expect kind service at any price! Keep in mind, I've been taking my clothes here for over 2 years, and I never saw this coming. Come to find out, there are the same oily stains on at least TWO of the other shirts I picked up just two days prior! I only ever went to this cleaner because it was very conveniently located to my office and home. Come to think of it, the staff there is never nice, never smiles and always apathetic and rude. I will never go back there and recommend that everyone BAN THIS STORE!

1
★☆☆☆☆

When I picked up my clothes, one of my shirts had oily stains on it that were not there when I brought it in. Without placing any blame, I very nicely asked the girl if she could try cleaning the shirt again. I even brought in another shirt that I needed cleaned. A man who I assume was the manager, began using profanities, "This f*#$%ing stain isn't my fault!" and "I suppose you expect me to buy you a new fu&$#^%ing shirt!". I said, "Excuse me? Are you serious? I just wanted to see if you could try cleaning it again. But if you're going to speak like that to me, I will take my business elsewhere." He says, "Good! Get the F&^% out of my store!" I must tell whoever is reading this that I am the most completely non-confrontational person you could ever meet. I was kind and totally un-accusing to the girl at the counter, and this guy jumped out from the back on the attack from the get go. For the outrageous prices this place charges, one would expect immaculately clean clothes, and one should expect kind service at any price! Keep in mind, I've been taking my clothes here for over 2 years, and I never saw this coming. Come to find out, there are the same oily stains on at least TWO of the other shirts I picked up just two days prior! I only ever went to this cleaner because it was very conveniently located to my office and home. Come to think of it, the staff there is never nice, never smiles and always apathetic and rude. I will never go back there and recommend that everyone BAN THIS STORE!

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1 out of 1 people found this review helpful.

.

Al Philips Cleaners has a great location in Irvine. They are very quick and speedy when it comes to their service. They are the very professional when it comes to their customers. They offer tailoring and all types of cleanings. They are average in pricing, so they aren't going to burn a hole in your wallet. Visit them and you'll get the most friendly service!

5
★★★★★

Al Philips Cleaners has a great location in Irvine. They are very quick and speedy when it comes to their service. They are the very professional when it comes to their customers. They offer tailoring and all types of cleanings. They are average in pricing, so they aren't going to burn a hole in your wallet. Visit them and you'll get the most friendly service!

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Latest reviews from Citysearch.

.

"very poor alteration quality and HORRIBLE customer service."\r
\r
paid $20.70 for 7-for-all-mankind jeans alteration. \r
quality of the hemming was bad regardless of the price. \r
(stichings were crooked/uneven and one side of the pants

6
★★★★★

"very poor alteration quality and HORRIBLE customer service."\r
\r
paid $20.70 for 7-for-all-mankind jeans alteration. \r
quality of the hemming was bad regardless of the price. \r
(stichings were crooked/uneven and one side of the pants

.

Judging by the language and hostility in the previous review I could only assume it was the manager himself, ANTONIO disguised as a customer to undermine the previous entry. To remain anonymous I do not want to give specifics. Although I no longer frequent the establishment I would not be surprised if Antonio would look up my phone number in the system and proceed to harass me if he ever saw this. He is that unstable. To make a long story short, a garment was handed back to me damaged. He said he would fix the problem and have the garment ready the next day. His language and tone was aggressive and rude. I was taken aback. This man is being confrontational/aggressive with me for their mistake? One could only expect apologetic not an aggressive man ready to throw down. I avoided a potential argument and returned a few days later. I was giving my information to the cashier when Antonio spots me from the front of the store and storms his way over. THIS MAN IS DISTURBED! I barely say two words to the man and he is already instigating an argument. The workmanship gone into fixing THEIR mistake was half-ass at best. I didn't even care at this point. I just wanted to get out. Antonio, spoke profanities to me in the store and I simply walked away only to have him scream at me all the way to my car. (never did I raise my voice, speak profanities, I barely said 3 sentences)

I have never written a review for anything. Never been confrontational. This experience was profound. I almost wanted to take legal action it was so outrageous.

I did try to escalate this matter to the corporate level. The woman I spoke with undermined my experience with phrases like "never heard of him doing anything like this" "any witnesses to verify your story?"

IF ANYBODY EXPERIENCED ANYTHING LIKE THIS PLEASE CALL THE CORPORATE. MAYBE SHE WILL BELIEVE ME AFTER MORE CUSTOMERS HAVE TO EXPERIENCE HIS WRATH.

1
★☆☆☆☆

Judging by the language and hostility in the previous review I could only assume it was the manager himself, ANTONIO disguised as a customer to undermine the previous entry. To remain anonymous I do not want to give specifics. Although I no longer frequent the establishment I would not be surprised if Antonio would look up my phone number in the system and proceed to harass me if he ever saw this. He is that unstable. To make a long story short, a garment was handed back to me damaged. He said he would fix the problem and have the garment ready the next day. His language and tone was aggressive and rude. I was taken aback. This man is being confrontational/aggressive with me for their mistake? One could only expect apologetic not an aggressive man ready to throw down. I avoided a potential argument and returned a few days later. I was giving my information to the cashier when Antonio spots me from the front of the store and storms his way over. THIS MAN IS DISTURBED! I barely say two words to the man and he is already instigating an argument. The workmanship gone into fixing THEIR mistake was half-ass at best. I didn't even care at this point. I just wanted to get out. Antonio, spoke profanities to me in the store and I simply walked away only to have him scream at me all the way to my car. (never did I raise my voice, speak profanities, I barely said 3 sentences)

I have never written a review for anything. Never been confrontational. This experience was profound. I almost wanted to take legal action it was so outrageous.

I did try to escalate this matter to the corporate level. The woman I spoke with undermined my experience with phrases like "never heard of him doing anything like this" "any witnesses to verify your story?"

IF ANYBODY EXPERIENCED ANYTHING LIKE THIS PLEASE CALL THE CORPORATE. MAYBE SHE WILL BELIEVE ME AFTER MORE CUSTOMERS HAVE TO EXPERIENCE HIS WRATH.

Cons: expensive

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