Honda World Westminster

★★☆☆☆
Honda World Westminster is the #1 volume dealership in Orange County (based on 2015 sales per AHM).
  • 13600 Beach Blvd

    Westminster, CA 92683

    Map & Directions
  • 714-890-8900

Automotive

Automotive
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.

BEWARE!!! BEWARE!!! BEWARE!!! \r
WORST CAR DEALERSHIP ON THE PLANET!!!\r
I don't even want to give them 1 star!\r
It's the old bait and switch. \r
We had been looking for a Honda and found one on there website and called and they said they

3
★★★★★

BEWARE!!! BEWARE!!! BEWARE!!! \r
WORST CAR DEALERSHIP ON THE PLANET!!!\r
I don't even want to give them 1 star!\r
It's the old bait and switch. \r
We had been looking for a Honda and found one on there website and called and they said they

.

NEW CAR BUYERS BEWARE: READ OTHER REVIEWS

There's a reason why HONDA WORLD WESTMINSTER has so many 1 star reviews. My girlfriend fell victim to their hustle. I was lured by their low price. My general message, listen to the warnings and bad reviews of this place!

My rant/detailed review:

We were shopping Labor Day weekend at 4 dealerships (I'm one of those research hounds always searching for top value). I handle the negotiating because my gf doesn't do well with small print and contracts. We agreed on an all inclusive price with the sales rep Leo out the door inc. taxes in person. Later that day, I confirmed again with Leo on the phone prior to going in and purchasing the vehicle. Everything was good, we had a clear understanding of what "Out the door" meant.

My GF goes back w/ her sister to buy, I wasn't able to go back with them thinking the price was going to be honored. Stupid me for assuming. Wow how quickly things can change...

They 'said' they told her it was the wrong price and presented her with a new price. Her story is that they were still using 'out the door' pricing when presenting her with the new numbers and they kept her there for almost 3 hours! I'm sure they smelled fresh bait after talking to my gf with the numbers. How could their price be 'wrong' by $1500 when the other 3 dealerships were offering the same ballpark number the same day??? At the end, they ended up throwing on the 'out the door' (inc. taxes) as the purchase price, and added on taxes again. Taking about $1500 of our hard earned money. My gf, again, not good with contracts and numbers, signs away thinking the price was set. Their word is complete BS and they will take advantage if you don't know what you are doing.

I called and spoke with the manager a few days later after learning about this. Manager was completely unhelpful and borderline rude. Explaining to me that all the numbers were on the contract. His general message "She signed the contract, too bad". It was a complete dead end. This dealership does not care and just wants to make the single car sale and move onto the next. I feel she was grossly taken advantage of and I strongly do not agree with this business practice.

I take fault in this because I did not see this the whole way through, I just hope to bring this to light and help some of you avoid the headache and frustration this dealership put us through. Avoid this one and go to the other local Honda dealerships like in Cerritos or Costa Mesa, even out to Torrance. They are just a quick drive down the fwy. It is worth it to avoid these people!

Our sales rep was Leo Hernandez
Sales manager that was there was Vinh Nguyen

On another note, when I called back, Vinh was not there and Leo was on vacation. I got a manager named Andrew?, who was handling the transaction, saying he 'remembered' that one. Not sure what the name change is about. I told them that I was going to take my experience online to make sure people don't fall into the same hole, the manager Andrew/Vinh's response "Go do what you have to do", so here it is and many more to come elsewhere.

Again: Be careful if you have to deal with HONDA WORLD WESTMINSTER!

1
★☆☆☆☆

NEW CAR BUYERS BEWARE: READ OTHER REVIEWS

There's a reason why HONDA WORLD WESTMINSTER has so many 1 star reviews. My girlfriend fell victim to their hustle. I was lured by their low price. My general message, listen to the warnings and bad reviews of this place!

My rant/detailed review:

We were shopping Labor Day weekend at 4 dealerships (I'm one of those research hounds always searching for top value). I handle the negotiating because my gf doesn't do well with small print and contracts. We agreed on an all inclusive price with the sales rep Leo out the door inc. taxes in person. Later that day, I confirmed again with Leo on the phone prior to going in and purchasing the vehicle. Everything was good, we had a clear understanding of what "Out the door" meant.

My GF goes back w/ her sister to buy, I wasn't able to go back with them thinking the price was going to be honored. Stupid me for assuming. Wow how quickly things can change...

They 'said' they told her it was the wrong price and presented her with a new price. Her story is that they were still using 'out the door' pricing when presenting her with the new numbers and they kept her there for almost 3 hours! I'm sure they smelled fresh bait after talking to my gf with the numbers. How could their price be 'wrong' by $1500 when the other 3 dealerships were offering the same ballpark number the same day??? At the end, they ended up throwing on the 'out the door' (inc. taxes) as the purchase price, and added on taxes again. Taking about $1500 of our hard earned money. My gf, again, not good with contracts and numbers, signs away thinking the price was set. Their word is complete BS and they will take advantage if you don't know what you are doing.

I called and spoke with the manager a few days later after learning about this. Manager was completely unhelpful and borderline rude. Explaining to me that all the numbers were on the contract. His general message "She signed the contract, too bad". It was a complete dead end. This dealership does not care and just wants to make the single car sale and move onto the next. I feel she was grossly taken advantage of and I strongly do not agree with this business practice.

I take fault in this because I did not see this the whole way through, I just hope to bring this to light and help some of you avoid the headache and frustration this dealership put us through. Avoid this one and go to the other local Honda dealerships like in Cerritos or Costa Mesa, even out to Torrance. They are just a quick drive down the fwy. It is worth it to avoid these people!

Our sales rep was Leo Hernandez
Sales manager that was there was Vinh Nguyen

On another note, when I called back, Vinh was not there and Leo was on vacation. I got a manager named Andrew?, who was handling the transaction, saying he 'remembered' that one. Not sure what the name change is about. I told them that I was going to take my experience online to make sure people don't fall into the same hole, the manager Andrew/Vinh's response "Go do what you have to do", so here it is and many more to come elsewhere.

Again: Be careful if you have to deal with HONDA WORLD WESTMINSTER!

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.

This place is full of flat out liars. They agreed on a price on the car that I wanted. I thought I was getting a good deal, but it turns out that the car they were going to sell me was a used car. They did not mention this at all, until I noticed that the terms of the lease was over $100 more per month compared to other quotes. I confronted the salesperson and was treated very rudely. They told me they did not want my business and that I should just pay MSRP and leave. It turns out used cars have higher lease rates than new cars. Don't bother going to Honda World Westminster unless you want to get ripped off. Do not trust Kifah Kharouf.

1
★☆☆☆☆

This place is full of flat out liars. They agreed on a price on the car that I wanted. I thought I was getting a good deal, but it turns out that the car they were going to sell me was a used car. They did not mention this at all, until I noticed that the terms of the lease was over $100 more per month compared to other quotes. I confronted the salesperson and was treated very rudely. They told me they did not want my business and that I should just pay MSRP and leave. It turns out used cars have higher lease rates than new cars. Don't bother going to Honda World Westminster unless you want to get ripped off. Do not trust Kifah Kharouf.

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.

Danielle Martin was hired there as a receptionists and within a year or 2 she is the GM, she knows nothing about cars or the business. Jim Kitzmiller has his head up his butt and she will run the place further into the ground. They only promoted her because she is female and are trying to groom her to get another dealership because of being a woman it will have way more of a chance. She is a bitch on top of it all and will not take constuctive criticism at all. I worked there as the used car manager and within 30 days took them from an 88 car store to a 120 car store and added more than 100k in gross plus stopped all their wholesale losses among many other changes. I was fired for no reason and as soon as I left their numbers went right back down the toilet so I was vindicated to say the least. I bumped horns with her many times on how to appraise cars because she has no idea what she is doing. NONE. She was abrasive will customers as well as staff and has no idea how to run a store. This was early 08' I cannot believe she is still there OMG, Mr. Piercy needs to get rid of Kitzmiller cause he is costing him millions, literally. My whole staff can back everything I'm saying as well, grown men were crying when I was fired because they new their paycheck would get smaller. Another bonehead move by Kitzmiller, he had a 23 year old finance director, 23, who was originally hired as a receptionists too. within a year or 2 she is running the finance dept. OMG again, I couldn't believe my eyes, and she could not get a deal bought to save her life!!!!! That store with the right people in place could kick so much ass, but with Kitzmiller at the helm, it will never happen, too bad Mr Piercey. ultimately all your fault buddy because Ktz is a bubblehead who is either having sex with these morons to give them promotions they dont deserve, who knows, but a Honda dealership is too valuable to have a bunch of 20 something no experience girls running it buddy boy, wise up!!!!
By
Mike Santosuosso
former used car manager
HondaWorld Westminster

0
★☆☆☆☆

Danielle Martin was hired there as a receptionists and within a year or 2 she is the GM, she knows nothing about cars or the business. Jim Kitzmiller has his head up his butt and she will run the place further into the ground. They only promoted her because she is female and are trying to groom her to get another dealership because of being a woman it will have way more of a chance. She is a bitch on top of it all and will not take constuctive criticism at all. I worked there as the used car manager and within 30 days took them from an 88 car store to a 120 car store and added more than 100k in gross plus stopped all their wholesale losses among many other changes. I was fired for no reason and as soon as I left their numbers went right back down the toilet so I was vindicated to say the least. I bumped horns with her many times on how to appraise cars because she has no idea what she is doing. NONE. She was abrasive will customers as well as staff and has no idea how to run a store. This was early 08' I cannot believe she is still there OMG, Mr. Piercy needs to get rid of Kitzmiller cause he is costing him millions, literally. My whole staff can back everything I'm saying as well, grown men were crying when I was fired because they new their paycheck would get smaller. Another bonehead move by Kitzmiller, he had a 23 year old finance director, 23, who was originally hired as a receptionists too. within a year or 2 she is running the finance dept. OMG again, I couldn't believe my eyes, and she could not get a deal bought to save her life!!!!! That store with the right people in place could kick so much ass, but with Kitzmiller at the helm, it will never happen, too bad Mr Piercey. ultimately all your fault buddy because Ktz is a bubblehead who is either having sex with these morons to give them promotions they dont deserve, who knows, but a Honda dealership is too valuable to have a bunch of 20 something no experience girls running it buddy boy, wise up!!!!
By
Mike Santosuosso
former used car manager
HondaWorld Westminster

Pros: none

Cons: holds a position not qualified for in the least

.

This place has gone down hill since Tony Sorrentino left .As the GSM.... Danielle Martin doesnt have any idea how to deal with people .I will never go back to this dealership again .Oh if anyone can tell me what dealship MR Sorrentino went to work that would be great ... Jim kitzmiller needs a better staff .with Mr Sorrentino ethics

0
★☆☆☆☆

This place has gone down hill since Tony Sorrentino left .As the GSM.... Danielle Martin doesnt have any idea how to deal with people .I will never go back to this dealership again .Oh if anyone can tell me what dealship MR Sorrentino went to work that would be great ... Jim kitzmiller needs a better staff .with Mr Sorrentino ethics

Pros: none

Cons: ued to be the best place

.

I bought a certified used car from this dealer on November 5th and 2 days later the antifreeze was leaking all over. I brought it in a month later when I had the time since the leak was slow and have been told that there is a fracture in the radiator and it needs a new thermometer because the old one is broken. The total?.nearly $800. I thought that they checked and fixed used cars before selling them. I guess these guys have found a nice way around the tough economic times and no longer sell reliable used cars. I just think it is bad business, especially since the mechanic we brought it to after they gave us that total said that the fracture is not new?that he believes it has been there for a while and has just been getting bigger. He said that they should have known this problem existed.

0
★☆☆☆☆

I bought a certified used car from this dealer on November 5th and 2 days later the antifreeze was leaking all over. I brought it in a month later when I had the time since the leak was slow and have been told that there is a fracture in the radiator and it needs a new thermometer because the old one is broken. The total?.nearly $800. I thought that they checked and fixed used cars before selling them. I guess these guys have found a nice way around the tough economic times and no longer sell reliable used cars. I just think it is bad business, especially since the mechanic we brought it to after they gave us that total said that the fracture is not new?that he believes it has been there for a while and has just been getting bigger. He said that they should have known this problem existed.

Pros: none

Cons: dishonest

Message from Honda World Westminster

Honda World Westminster sells new & pre-owned Honda vehicles, service & parts.

More about Honda World Westminster

Honda World Westminster provides great deals on new, used and certified pre-owned Honda models.

 

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