O'brien Lock & Key

★★★★☆
  • 2101 University Ave

    San Diego, CA 92104

    Map & Directions
  • 619-299-9730

About O'brien Lock & Key

Categories

Home & Garden

Home & Garden
More choices in San Diego:
Resultset_next

Locksmith Pros San Diego CA

6171 Mission Gorge Rd San Diego, CA

Resultset_next

Lutz Tire & Autolock

2853 Market St. San Diego, CA

3.6818 22
Hi! Sign in to let us know how O'brien Lock & Key was?
Write a Review
.

Area Safe and Lock came to the house after another 'locksmith' broke his drill in the lock &scratched the door. The service was excellent! Jim not only fixed the lock that was broken but brainstormed with me about the best way to do it. He made keys (that were lost) for 2 other doors. He was efficient, knowledgeable & neat. When the lock set I ordered came in, he came back & once again did a great job. I would highly recommend them!

1
★☆☆☆☆

Area Safe and Lock came to the house after another 'locksmith' broke his drill in the lock &scratched the door. The service was excellent! Jim not only fixed the lock that was broken but brainstormed with me about the best way to do it. He made keys (that were lost) for 2 other doors. He was efficient, knowledgeable & neat. When the lock set I ordered came in, he came back & once again did a great job. I would highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently had occasion to require a locksmith. I called several places to compare pricing. First I hit several locations of locksmiths that claimed to be based here, and were actually out of state! I don't even know how that's legal. Anyway, I had the pleasure of speaking with Robin, who was very informative and courteous. She provided a license number that ensured their guys had been background-checked, which was a huge comfort (I later learned this is a requirement in our state for all legal locksmiths.) After going over all my options, I chose the work I wanted done. The gentleman showed up on time, did the work competently, and cleaned up after he was done. The quote given by Robin ended up spot-on. I really felt like I was an individual customer rather than just another check in the bank. I loved them and would highly recommend them!

1
★☆☆☆☆

I recently had occasion to require a locksmith. I called several places to compare pricing. First I hit several locations of locksmiths that claimed to be based here, and were actually out of state! I don't even know how that's legal. Anyway, I had the pleasure of speaking with Robin, who was very informative and courteous. She provided a license number that ensured their guys had been background-checked, which was a huge comfort (I later learned this is a requirement in our state for all legal locksmiths.) After going over all my options, I chose the work I wanted done. The gentleman showed up on time, did the work competently, and cleaned up after he was done. The quote given by Robin ended up spot-on. I really felt like I was an individual customer rather than just another check in the bank. I loved them and would highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Took way too long to copy one key Went to Baldinos to make a copy of my car key to give to my girlfriend. It took the employee almost 20 minutes to cut the key. I tested the key when I returned to my car and it wouldn't unlock my vehicle. I went back inside and took the employee another 10 minutes to copy a replacement. I won't return there if I need keys or locks in the future!

1
★☆☆☆☆

Took way too long to copy one key Went to Baldinos to make a copy of my car key to give to my girlfriend. It took the employee almost 20 minutes to cut the key. I tested the key when I returned to my car and it wouldn't unlock my vehicle. I went back inside and took the employee another 10 minutes to copy a replacement. I won't return there if I need keys or locks in the future!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had great experience from when I first called San Diego North Side Locksmith with my problem to the completion of replacing my locks at the house. I would highly recommend them to anyone, and will certainly give any future business to them.

5
★★★★★

I had great experience from when I first called San Diego North Side Locksmith with my problem to the completion of replacing my locks at the house. I would highly recommend them to anyone, and will certainly give any future business to them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our condo association needed to have a better more secure type key system. Obrien designed and installed a factory controlled key system that completely met our requirements> they also made some reccomendations about handicap compliance

3
★★★★★

Our condo association needed to have a better more secure type key system. Obrien designed and installed a factory controlled key system that completely met our requirements> they also made some reccomendations about handicap compliance

.

They were on time for my appointment. They did our rekey quickly and professionally. The whole operation was done at my home and completed in less than an hour. We were very pleased with work and the price too. We will call them again if we need a locksmith service in San Diego.

5
★★★★★

They were on time for my appointment. They did our rekey quickly and professionally. The whole operation was done at my home and completed in less than an hour. We were very pleased with work and the price too. We will call them again if we need a locksmith service in San Diego.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

He made my business compliant with fire code and ADA. The service was excellent and the price was extremely fair.\r
\r
I had called a bunch of locksmiths, none of them had a shop. When i arrived at Obrien the shop was neat and organized.

3
★★★★★

He made my business compliant with fire code and ADA. The service was excellent and the price was extremely fair.\r
\r
I had called a bunch of locksmiths, none of them had a shop. When i arrived at Obrien the shop was neat and organized.

.

I love this store. the people that work the counter are always pleasant and really know there stuff. My mercedes key was broke in 2 pieces. they copied it and then repaired the lock so keys wouldnt break anymore. We also had our home rekeyed. The service was quick and properly priced.

2
★★★★★

I love this store. the people that work the counter are always pleasant and really know there stuff. My mercedes key was broke in 2 pieces. they copied it and then repaired the lock so keys wouldnt break anymore. We also had our home rekeyed. The service was quick and properly priced.

Pros: tons of experience, very helpful

Cons: no parking

.

Absolutely ZERO stars!!! In all my years of dealing with the public, I can't imagine treating anyone the way I was treated by this guy. He actually became extremely belligerent and took the original key to our house as well as the keys he'd just made. I am afraid this guy is not ethical and we have notified the police. I will be filing with the BBB and any other consumer agency I can find. He is bad news. I have spoken to several people who have had bad experiences with him and he has many online complaints.

0
★☆☆☆☆

Absolutely ZERO stars!!! In all my years of dealing with the public, I can't imagine treating anyone the way I was treated by this guy. He actually became extremely belligerent and took the original key to our house as well as the keys he'd just made. I am afraid this guy is not ethical and we have notified the police. I will be filing with the BBB and any other consumer agency I can find. He is bad news. I have spoken to several people who have had bad experiences with him and he has many online complaints.

Pros: Absolutely None!

Cons: Rude, foul language, unprofessional, unethical

.

I went to every locksmith in North Park. Not one of them even understood my question. But, 3 of them did refer me to Obriens.
The employee at the counter took time to listen and very quickly solved the problem with my vehicle security. I had been to Obrien before but lost the location. I would recommend this business to anyone who needs a true security professional.

2
★★★★★

I went to every locksmith in North Park. Not one of them even understood my question. But, 3 of them did refer me to Obriens.
The employee at the counter took time to listen and very quickly solved the problem with my vehicle security. I had been to Obrien before but lost the location. I would recommend this business to anyone who needs a true security professional.

Pros: friendly professional staff

Cons: limited parking, but green zone right in front helped

.

Like some of the other reviewers here, I received horrible customer service and was intimidated to the point of tears by the owner. Note that I am not a weeper, but this guy was totally out of line. I've gone to the extent of reporting this business to consumer affairs agencies (which for some reason this web site will not allow me to post the names of??) because of how un-ethically this guy treated me. You've been warned.

0
★☆☆☆☆

Like some of the other reviewers here, I received horrible customer service and was intimidated to the point of tears by the owner. Note that I am not a weeper, but this guy was totally out of line. I've gone to the extent of reporting this business to consumer affairs agencies (which for some reason this web site will not allow me to post the names of??) because of how un-ethically this guy treated me. You've been warned.

Pros: ??

Cons: the worst customer service EVER, intimidating, rude

.

I had a lot of trouble finding someone to fix the trunk lock on my old mustang. Two other locksmiths gave me this name and said if he couldnt help me, no one in san diego could.
Well, they were right. I went in and the counter person named Mike helped me without any problems. Not only did he fix the trunk lock but he had a ignition lock that also needed replacement. My car is a 1969 and i can never find parts, he had them all right there.
Needless to say i was very impressed. Those other locksmiths were right.

2
★★★★★

I had a lot of trouble finding someone to fix the trunk lock on my old mustang. Two other locksmiths gave me this name and said if he couldnt help me, no one in san diego could.
Well, they were right. I went in and the counter person named Mike helped me without any problems. Not only did he fix the trunk lock but he had a ignition lock that also needed replacement. My car is a 1969 and i can never find parts, he had them all right there.
Needless to say i was very impressed. Those other locksmiths were right.

Pros: great service and superior job knowledge

Cons: none

.

I called O'Brien's for emergency help in replacing a deadbolt. The man who answered the phone was extremely polite and professional and very helpful. Although he initially said he was booked, he made me an appointment for 6:30 pm and gave me a reasonable price quote. As it turns out, I cancelled the appointment because I was able to fix the lock myself. But I wanted to commend this business on their professionalism and responsiveness.

2
★★★★★

I called O'Brien's for emergency help in replacing a deadbolt. The man who answered the phone was extremely polite and professional and very helpful. Although he initially said he was booked, he made me an appointment for 6:30 pm and gave me a reasonable price quote. As it turns out, I cancelled the appointment because I was able to fix the lock myself. But I wanted to commend this business on their professionalism and responsiveness.

.

i had an antique lock on my home which i didnt want to replace. the kind gentleman who came to my home was able to fix it. two other so-called locksmiths that i called had never even seen this lock before. The gentleman who came new exactly what this lock was and how to fix it, even if not as good as new, it does work. I wolud reccomend anyone who needs a really experienced locksmith to try this business. It is not the biggest or fanciest but definitely the best !

2
★★★★★

i had an antique lock on my home which i didnt want to replace. the kind gentleman who came to my home was able to fix it. two other so-called locksmiths that i called had never even seen this lock before. The gentleman who came new exactly what this lock was and how to fix it, even if not as good as new, it does work. I wolud reccomend anyone who needs a really experienced locksmith to try this business. It is not the biggest or fanciest but definitely the best !

.

I went to 5 places who didnt even recognize my key. I went in and this guy didnt hesitate for 1 second, he knew exactly what it was and within 5 minutes i was out the door with a very rare motorcycle key that worked. The store was a comfortable place with a great one of a kind picture of san diego on the wall.

2
★★★★★

I went to 5 places who didnt even recognize my key. I went in and this guy didnt hesitate for 1 second, he knew exactly what it was and within 5 minutes i was out the door with a very rare motorcycle key that worked. The store was a comfortable place with a great one of a kind picture of san diego on the wall.

Pros: nice guy, very experienced

Cons: none

.

its hard to find a REAL locksmiths nowadays. This place is the real deal. Small but well stocked. The employee obviously had many years of experience and lots of know how. I will always go there for my security needs.
The person who waited on me was very patient and understanding even after i asked some "dumb" questions.
I have been there 4 times now and never gotten a bad key made. They also guarantee all keys , even if you lose your receipt, what a great customer service policy!

2
★★★★★

its hard to find a REAL locksmiths nowadays. This place is the real deal. Small but well stocked. The employee obviously had many years of experience and lots of know how. I will always go there for my security needs.
The person who waited on me was very patient and understanding even after i asked some "dumb" questions.
I have been there 4 times now and never gotten a bad key made. They also guarantee all keys , even if you lose your receipt, what a great customer service policy!

Pros: i live right near it

Cons: none

.

I love this place. It has a very cool lock collection ,and the person who is usually there can
always take plenty of time to help me. They also have a "no cell phone policy" which i love, i wish more places did. I go in sometimes just to visit and learn about locks. The shop is small and neat. I see from the other reviews that he gets quite a lot of grief from other customers, maybe they should hang up the phone or stop be so overly sensitvie, your not dining at a 5 star restaurant, your in a work shop, give him a break. Be nice,dont forget, karma is real !

2
★★★★★

I love this place. It has a very cool lock collection ,and the person who is usually there can
always take plenty of time to help me. They also have a "no cell phone policy" which i love, i wish more places did. I go in sometimes just to visit and learn about locks. The shop is small and neat. I see from the other reviews that he gets quite a lot of grief from other customers, maybe they should hang up the phone or stop be so overly sensitvie, your not dining at a 5 star restaurant, your in a work shop, give him a break. Be nice,dont forget, karma is real !

Pros: delightful no-nonsense owner

Cons: tough neighborhood

.

I have on several occasions had a hard to meet security need. On every trip to this store i got exactly what i needed at a fair price, and right away. I would reccomend anyone that doesnt want to be over charged for the basics to visit this store. The owner was helpful and courteous. Thank Again !

2
★★★★★

I have on several occasions had a hard to meet security need. On every trip to this store i got exactly what i needed at a fair price, and right away. I would reccomend anyone that doesnt want to be over charged for the basics to visit this store. The owner was helpful and courteous. Thank Again !

Pros: very knowledgable

Cons: no parking

.

This place by far has the WORST customer service ever in San Diego that i have ever seen. The owner who is always there has the worst attitude and customer service i have ever seen in any business in San Diego. I often visit my friends in San Diego and i have never seen a place like this before. Not only he is rude, he usually does not solve your problem either. The only reason i go there is because he is the closest locksmith to us in Hillcrest. I really dont know how this guys is staying in Business , it must be very hard for him. I really would like to know what his problem is with customers, and how he expects to survive in this industry. In conclusion, i dont recommend this guy to anyone. Stay away from this business, or else you will regret it. Take it from me.

0
★☆☆☆☆

This place by far has the WORST customer service ever in San Diego that i have ever seen. The owner who is always there has the worst attitude and customer service i have ever seen in any business in San Diego. I often visit my friends in San Diego and i have never seen a place like this before. Not only he is rude, he usually does not solve your problem either. The only reason i go there is because he is the closest locksmith to us in Hillcrest. I really dont know how this guys is staying in Business , it must be very hard for him. I really would like to know what his problem is with customers, and how he expects to survive in this industry. In conclusion, i dont recommend this guy to anyone. Stay away from this business, or else you will regret it. Take it from me.

Pros: nothing

Cons: never use this business,, worst customer service EVER

.

This place is a bit dirty with no parking right next to a liquor store and across from a s3x shop down the road from albertsons. The guy wouldn't make me a key copy I wanted. I had to park on the street and walk in to get refused service so I didn't like that. (I got a copy made later and it works.) He was nice enough, and seemed to know a lot about keys. I wish he had just educated me about it and then made me one anyway. He was very dismissive with my wife, but took his time talking to me.

1
★★☆☆☆

This place is a bit dirty with no parking right next to a liquor store and across from a s3x shop down the road from albertsons. The guy wouldn't make me a key copy I wanted. I had to park on the street and walk in to get refused service so I didn't like that. (I got a copy made later and it works.) He was nice enough, and seemed to know a lot about keys. I wish he had just educated me about it and then made me one anyway. He was very dismissive with my wife, but took his time talking to me.

.

Can I give this 0 stars? I have been to this place serveral times since it is close to Albertsons, and I have yet to have a good experience! I don't know the owner nor does he know me and we have never interacted outside of his shop. I'm never rude whatsoever to this man. The guy behind the counter (who I assume is the owner) seems to not like customers with $4 or less purchases no matter how much repeat business he'll get. He refused me service once saying a key I wanted a copy of "wouldn't work." I came back later because other places made the copies and they worked fine. I asked him to "please make the key anyway" and practically begged him to take my money for it. The key works by the way, he just didn't want to deal with me. The last visit was the last straw. He refused to ring up a purchase until I hung up my cell phone. I worked in fast food and would hate when people were on their cells, but I wasn't being rude and the phone wasn't up to my ear-- it was in my hand on speaker phone and I was listening to the hold music. I explained that I was on hold with my phycially disabled child's doctor. My four month old and her babysitter were waiting for me in the car and I needed to copy this key for the babysitter to get in the house. I didn't know when the doctor would come back to the phone and I needed to hurry. The call was an emergency with her care and I had been on hold a long time and didn't expect they would get back to me the whole time I was in the shop. He cut me off to inform me he wouldn't speak to me until I turned off the phone in my hand! He didn't even look me in the eye! I was in tears. The real reason he wouldn't help me is that he was too busy playing with his computer in the back. His eyes were glued to that most of the time I was explaining my emergency to him. I was not treated with respect, heck I wasn't treated like a person! I WILL NEVER GO BACK THERE AGAIN!

0
★☆☆☆☆

Can I give this 0 stars? I have been to this place serveral times since it is close to Albertsons, and I have yet to have a good experience! I don't know the owner nor does he know me and we have never interacted outside of his shop. I'm never rude whatsoever to this man. The guy behind the counter (who I assume is the owner) seems to not like customers with $4 or less purchases no matter how much repeat business he'll get. He refused me service once saying a key I wanted a copy of "wouldn't work." I came back later because other places made the copies and they worked fine. I asked him to "please make the key anyway" and practically begged him to take my money for it. The key works by the way, he just didn't want to deal with me. The last visit was the last straw. He refused to ring up a purchase until I hung up my cell phone. I worked in fast food and would hate when people were on their cells, but I wasn't being rude and the phone wasn't up to my ear-- it was in my hand on speaker phone and I was listening to the hold music. I explained that I was on hold with my phycially disabled child's doctor. My four month old and her babysitter were waiting for me in the car and I needed to copy this key for the babysitter to get in the house. I didn't know when the doctor would come back to the phone and I needed to hurry. The call was an emergency with her care and I had been on hold a long time and didn't expect they would get back to me the whole time I was in the shop. He cut me off to inform me he wouldn't speak to me until I turned off the phone in my hand! He didn't even look me in the eye! I was in tears. The real reason he wouldn't help me is that he was too busy playing with his computer in the back. His eyes were glued to that most of the time I was explaining my emergency to him. I was not treated with respect, heck I wasn't treated like a person! I WILL NEVER GO BACK THERE AGAIN!

.

THE GENTLEMAN WHOS OWN THE SHOP IS VERY KNOWLEDGEABLE AND HELPFUL. HE TOOK PLENTY OF TIME TO EDUCATE ME AND HELP ME FIND THE PROPER SECURITY SOLUTION. I WAS SHOWN SEVERAL HIGH SECURITY TYPES LOCKS AND KEYS. MY HOME HAD BEEN BURGLARIZED BY THE BUMP KEY METHOD, THEY HAD A SPECIAL LOCK FOR ME. THANKS A MILLION

2
★★★★★

THE GENTLEMAN WHOS OWN THE SHOP IS VERY KNOWLEDGEABLE AND HELPFUL. HE TOOK PLENTY OF TIME TO EDUCATE ME AND HELP ME FIND THE PROPER SECURITY SOLUTION. I WAS SHOWN SEVERAL HIGH SECURITY TYPES LOCKS AND KEYS. MY HOME HAD BEEN BURGLARIZED BY THE BUMP KEY METHOD, THEY HAD A SPECIAL LOCK FOR ME. THANKS A MILLION

Pros: VERY EXPERIENCED STAFF

Cons: LOW LIFES IN THE NEIGHBORHOOD

Wait, you're the expert.

If you've been to or used O'brien Lock & Key, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review