Best Tile Inc

★★★☆☆
  • 625 Bayshore Blvd .

    San Francisco, CA 94124

    Map & Directions
  • 415-467-8563

About Best Tile Inc

Hours
Mon-Fri 8am-5:30pm Sat 8am-5pm Sun 9am-4pm

Home & Garden

Home & Garden
More choices in San Francisco:
Resultset_next

Design Within Reach

455 Jackson St San Francisco, CA

Resultset_next

Universal Electric Supply

438 8th St San Francisco, CA

2.5 4
Hi! Sign in to let us know how Best Tile Inc was?
Write a Review
.

Called Best Tile just now. Bear in mind through this conversation the name of the company: "BEST" Tile.
Me: can you cut oversize slate tile at the store?
Best Tile: No we don't cut tile at the store
Me: Where near you cuts tile?
Best Tile: I don't know. I wouldn't know where you could get tile cut, we just sell tile
Superb!

1
★☆☆☆☆

Called Best Tile just now. Bear in mind through this conversation the name of the company: "BEST" Tile.
Me: can you cut oversize slate tile at the store?
Best Tile: No we don't cut tile at the store
Me: Where near you cuts tile?
Best Tile: I don't know. I wouldn't know where you could get tile cut, we just sell tile
Superb!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Several people have recommended going to Best Tile for the greatest selection of tiles and prices. And so I listened when it came time to redo my bathroom floors. Never having done it before I did a little research before going to the stores, checking on quality, different ratings, which is best for wet floors, etc. So I decided to go to a store that specializes in these products and not some big box like Home Depot so I can get seek advice and knowledge from the experts. WOW, this place is run by a bunch of kids who know nothing about tile, nor do they take the business seriously. I'm sure they're the owner's kid who think they can do and say whatever they want.

After walking thru their showroom, I asked the woman (and I use that term loosely) if someone could answer some of my questions. She looked at me puzzled, as if I asked it in a different language. She looks around at the 3 boys next to her, all of them fooling around as if they're at the arcades. They all heard me ask for help yet none of them offer any. She reluctantly replies "what kind of questions". So I ask what the difference between ceramic and porcelain tiles, and it's textures and which of their tile has a PEI rating suitable for bath floors. All 4 kids haven't a single clue, one even has the audacity to lie and say they don't come with ratings. I called him on his lie to which he admitted the tiles do have ratings but Best Tile doesn't know what they are.

Now it's not a crime not knowing specifics like that, especially when you're not trained. However when you represent yourself as a bonified tile shop, it may come in handy to know your product. And here's a thought: maybe it's a good business practice to find the answer instead of brushing a customer off.

I will never shop at Best Tile again, nor will I recommend it to anyone else. In fact, the lack of knowledgeable adults is probably giving their next door neighbor tons of business, which is where I went right after being blown away by Best Tile's lack of professionalism. To the owners: fire those kids and get some real adults working there.

2
★★☆☆☆

Several people have recommended going to Best Tile for the greatest selection of tiles and prices. And so I listened when it came time to redo my bathroom floors. Never having done it before I did a little research before going to the stores, checking on quality, different ratings, which is best for wet floors, etc. So I decided to go to a store that specializes in these products and not some big box like Home Depot so I can get seek advice and knowledge from the experts. WOW, this place is run by a bunch of kids who know nothing about tile, nor do they take the business seriously. I'm sure they're the owner's kid who think they can do and say whatever they want.

After walking thru their showroom, I asked the woman (and I use that term loosely) if someone could answer some of my questions. She looked at me puzzled, as if I asked it in a different language. She looks around at the 3 boys next to her, all of them fooling around as if they're at the arcades. They all heard me ask for help yet none of them offer any. She reluctantly replies "what kind of questions". So I ask what the difference between ceramic and porcelain tiles, and it's textures and which of their tile has a PEI rating suitable for bath floors. All 4 kids haven't a single clue, one even has the audacity to lie and say they don't come with ratings. I called him on his lie to which he admitted the tiles do have ratings but Best Tile doesn't know what they are.

Now it's not a crime not knowing specifics like that, especially when you're not trained. However when you represent yourself as a bonified tile shop, it may come in handy to know your product. And here's a thought: maybe it's a good business practice to find the answer instead of brushing a customer off.

I will never shop at Best Tile again, nor will I recommend it to anyone else. In fact, the lack of knowledgeable adults is probably giving their next door neighbor tons of business, which is where I went right after being blown away by Best Tile's lack of professionalism. To the owners: fire those kids and get some real adults working there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

i actually had a really different experience from these two users. i was also referred to there by several of my friends who pretty much pointed me to there as the best place to go. i guess that is how they came up with such a non-ordinary name. but anyways, i had a great time finding all the tiles i needed for remodeling. i would disagree with whoever said they have shoddy stuff. i actually found many of the european tiles really awesome. i also bought the marble tiles and yea, they are porous as the other reviewer said. but my contractor said thats how all marble tiles are like and that they are indeed fragile. but it was worth it and now by bathroom looks amazing. sitting on the toilet seat and just staring at my wall is a great experience.

in terms of customer service, yes sometimes there are much more customers than help available. but just keep looking and when you see one of the workers free, steal him or her before someone else does. they were really helpful in helping me calculate everything and matching all my tiles. 5 stars-

5
★★★★★

i actually had a really different experience from these two users. i was also referred to there by several of my friends who pretty much pointed me to there as the best place to go. i guess that is how they came up with such a non-ordinary name. but anyways, i had a great time finding all the tiles i needed for remodeling. i would disagree with whoever said they have shoddy stuff. i actually found many of the european tiles really awesome. i also bought the marble tiles and yea, they are porous as the other reviewer said. but my contractor said thats how all marble tiles are like and that they are indeed fragile. but it was worth it and now by bathroom looks amazing. sitting on the toilet seat and just staring at my wall is a great experience.

in terms of customer service, yes sometimes there are much more customers than help available. but just keep looking and when you see one of the workers free, steal him or her before someone else does. they were really helpful in helping me calculate everything and matching all my tiles. 5 stars-

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We purchased granite floor tiles from Best Tile, a few months back. At the time they said they had PLEANTY of matching countertops for our tile and to not worry about buying the countertops at that time as they were sure they would not sell out. We went back the next week to get the matching countertops and they were OUT. They were not at all appologenic and said you can buy a different one that was close (but really it was not that close) but it is about 8X the price of the one we originally wanted! We were very upset. They also said they were not getting anymore anytime soon. If we had known they would run out we would have bought the countertops at the same time! So instead of a matching countertop for $150 we had to purchase one that did not match for $850. Needless to say we were QUITE upset! We will NOT be returning to their store. Just for happenstance we were in the neighborhood a month later and THEY HAD THE MATCHING COUNTERTOPS AGAIN at the low price! I think they just wanted us to spend a lot more money in there. I wish we didnt go in.............

PROS: Cheap and great quality
CONS: If you see it you have to get it today because it may not be there tomorrow

2
★★☆☆☆

We purchased granite floor tiles from Best Tile, a few months back. At the time they said they had PLEANTY of matching countertops for our tile and to not worry about buying the countertops at that time as they were sure they would not sell out. We went back the next week to get the matching countertops and they were OUT. They were not at all appologenic and said you can buy a different one that was close (but really it was not that close) but it is about 8X the price of the one we originally wanted! We were very upset. They also said they were not getting anymore anytime soon. If we had known they would run out we would have bought the countertops at the same time! So instead of a matching countertop for $150 we had to purchase one that did not match for $850. Needless to say we were QUITE upset! We will NOT be returning to their store. Just for happenstance we were in the neighborhood a month later and THEY HAD THE MATCHING COUNTERTOPS AGAIN at the low price! I think they just wanted us to spend a lot more money in there. I wish we didnt go in.............

PROS: Cheap and great quality
CONS: If you see it you have to get it today because it may not be there tomorrow

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Best Tile Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review