LA Fitness

★★★☆☆

About LA Fitness

Hours
Sat-Sun 8am-8pm, Mon-Thu 5am-11pm, Fri 5am-10pm

Sports & Recreation

Sports & Recreation
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I just got off the phone with billing because (apparently) I was just charged again for another month of membership when I have been trying to cancel it!

See, they have this policy where, if you want to cancel, you have to LOG into your account online, PRINT out a cancellation form, STAMP it, and MAIL it in. You must do this 10-20 days before you want to cancel!! It's not even like you have to fill out anything on the form. They just do this so that they can keep charging you while this form gets lost in the mail.

So naturally, I decide that I want to cancel my membership, but have to pay for another month because my billing cycle was coming up and I didn't "mail" the form in yet. Then I mail it in and see that I am charged AGAIN the next month! When I called them, I explained that I sent the cancellation form weeks ago. They asked if I had "proof of mailing"? As if I'd send a piece of paper certified mail.

They refused to refund the charges, even though I haven' been there in months. As a courtesy (more like a sl-p in the face) the guy said he'd cancel it over the phone (wow, they can do that???) but he wouldn't refund my charges.

This gym simply does not give a d-mn about people. And they have the policies in place to prove it.

0
★☆☆☆☆

I just got off the phone with billing because (apparently) I was just charged again for another month of membership when I have been trying to cancel it!

See, they have this policy where, if you want to cancel, you have to LOG into your account online, PRINT out a cancellation form, STAMP it, and MAIL it in. You must do this 10-20 days before you want to cancel!! It's not even like you have to fill out anything on the form. They just do this so that they can keep charging you while this form gets lost in the mail.

So naturally, I decide that I want to cancel my membership, but have to pay for another month because my billing cycle was coming up and I didn't "mail" the form in yet. Then I mail it in and see that I am charged AGAIN the next month! When I called them, I explained that I sent the cancellation form weeks ago. They asked if I had "proof of mailing"? As if I'd send a piece of paper certified mail.

They refused to refund the charges, even though I haven' been there in months. As a courtesy (more like a sl-p in the face) the guy said he'd cancel it over the phone (wow, they can do that???) but he wouldn't refund my charges.

This gym simply does not give a d-mn about people. And they have the policies in place to prove it.

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A search for ??la fitness class action lawsuit?? currently yields 11,200,000 results in Google. They have created a game with regard to canceling memberships. I'm in the early stages of my research, but I would be shocked if there is not already a pending class action suit.

1
★☆☆☆☆

A search for ??la fitness class action lawsuit?? currently yields 11,200,000 results in Google. They have created a game with regard to canceling memberships. I'm in the early stages of my research, but I would be shocked if there is not already a pending class action suit.

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Customer service is so-so depending on who is there. Sauna room does not work most of the time, in the past month which is disappointing since thats mainly the reason why i joined. I would call and ask if the sauna is working, most of the time they're not aware its even out of operation. The class schedule workouts (yoga, cycle, cardio Jam) normally starts between 8:15am-12nn then 4:40pm-8:15pm. I wish they would have other classes between 1pm to 4pm. The guy who signed me up, did not inform me that freezing the account costs $25 and that i had to do it about two weeks in advance. He said I can freeze it anytime, i'll just need to let them know. I wish he gave me all the details i needed, he probably gets a commission on every person he recruits. It was a big turn off. These are minor details but they are important to me. In the end, I need to cancel my membership because I probably find a better gym that'll suit my needs. You'll have to pay for parking in front of the entrance if you go there during office hours but after 8pm its free or you can opt to pay $25 for unlimited parking in the back of the building. Its pretty much the same as any other gym overall.

2
★★☆☆☆

Customer service is so-so depending on who is there. Sauna room does not work most of the time, in the past month which is disappointing since thats mainly the reason why i joined. I would call and ask if the sauna is working, most of the time they're not aware its even out of operation. The class schedule workouts (yoga, cycle, cardio Jam) normally starts between 8:15am-12nn then 4:40pm-8:15pm. I wish they would have other classes between 1pm to 4pm. The guy who signed me up, did not inform me that freezing the account costs $25 and that i had to do it about two weeks in advance. He said I can freeze it anytime, i'll just need to let them know. I wish he gave me all the details i needed, he probably gets a commission on every person he recruits. It was a big turn off. These are minor details but they are important to me. In the end, I need to cancel my membership because I probably find a better gym that'll suit my needs. You'll have to pay for parking in front of the entrance if you go there during office hours but after 8pm its free or you can opt to pay $25 for unlimited parking in the back of the building. Its pretty much the same as any other gym overall.

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It's a very big gym.They have a big variety of classes.Anything from cycling, pilates, yoga to hip hop and martial art.
They also have a sauna where you can relax after working out. So nice. They have a month to month program, so you can stop your membership anytime. The membership is only 39.99 per month. The fascility is nice and it's not crowded as compared with other gyms

5
★★★★★

It's a very big gym.They have a big variety of classes.Anything from cycling, pilates, yoga to hip hop and martial art.
They also have a sauna where you can relax after working out. So nice. They have a month to month program, so you can stop your membership anytime. The membership is only 39.99 per month. The fascility is nice and it's not crowded as compared with other gyms

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The facility is decent, the sales staff is friendly but EXTERMELY pushy and they will lie to get your business. What I hate about LA Fitness is that they make you write them a letter to their headquarters if you want to terminate your membership, AND you need to give them 30-days notice. You can't just go down to the gym and say you want to quit. It shouldn't be this difficult - last time I checked, we were in the computer age. They are asking for a class-action lawsuit.

2
★★☆☆☆

The facility is decent, the sales staff is friendly but EXTERMELY pushy and they will lie to get your business. What I hate about LA Fitness is that they make you write them a letter to their headquarters if you want to terminate your membership, AND you need to give them 30-days notice. You can't just go down to the gym and say you want to quit. It shouldn't be this difficult - last time I checked, we were in the computer age. They are asking for a class-action lawsuit.

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The LA Fitness in Van Nuys is a perfect place to spend you lunch hour doing something good for your body. Not only does this facility boast top of the line workout machines, but the group classes are taught by top of the line professionals and are guaranteed to make you sweat. There are personal trainers on hand to provide you with their expertise when needed.

5
★★★★★

The LA Fitness in Van Nuys is a perfect place to spend you lunch hour doing something good for your body. Not only does this facility boast top of the line workout machines, but the group classes are taught by top of the line professionals and are guaranteed to make you sweat. There are personal trainers on hand to provide you with their expertise when needed.

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