Insider Pages Reviews for Enterprise Rent-A-Car

1 Stars: BE CAREFUL (by James A.)

James A. — Tue, 10 Feb 2009 13:22:00 GMT

The Enterprise Rent a Car chain in Bakersfield all depends on which branch you use.

The branches on 24th and next to the freeway and Panama in the automall are EXCELLENT. 5-stars

However, the other branches are AWFUL. Employees with attitudes and massive lack of professionalism. Dealing with the managers at these locations just makes things worse as they really believe the customer is not as important as making a buck

1 Stars: Did Not Provide As Advertised and Promised! (by oregonventurer)

oregonventurer — Tue, 13 Nov 2007 09:00:00 GMT

We choose Enterprise as they would pick us up at Amtrak and let us leave the card at the airport. Their website had a Dodge Magnum for 107 dollars for a 2 day weekend. $27 higher than a Charger here in Oregon. But we called their operator who said the car would be a Charger at 107 and confirmed they served the airport and were open weekends. All they had when we arrive was a P T Cruiser. It cost us the same. They said it is the same type of car as a Magnum (which they don't have) and a Charger (which was out). They do not have a drop box at the airport. We would have to return the car and call a cab at 4:30 am Sunday. And they are not open weekends at all. We returned the little Cruiser and called a cab at 4:33 am. I choose U S Cab and we recalled them three times always being told they are just around the corner. There is not adequate light for 63 YEAR OLD thath time of night. There is no bench to sit on. At 5:33 an intercept said that cell phone was no longer in operation. We did get the number (in the dark) for Yellow Cab that showed in 3 minutes and just barely got us to the airport in time for an early departure to San Francisco. I looked online and called their phone system and they still say they serve the airport, have a drop box there, and are open weekends. And guess what, a P T Cruiser IS CHEAPER THAN A CHARGER.
I knew Enterprise costs more. I had great service here in Oregon. No one in Bakersfield, on the reservation phone system would help. The owner of that agency uis Sacremento Enterprise which is reACHABLE AT THE FRESNO location. It is realkly hidden well. No one has called us back. I no longer trust Enterprise. I have had better luck at the discount agencies.

5 Stars: rent a car (by Darlene D.)

Darlene D. — Thu, 09 Jun 2005 09:57:00 GMT

I had the best possible experience with enterprise. They were very accomidating to my needs and wishes regarding what type of car I wanted to rent. They cared for me as a person and not just a customer. The car was very clean and couldnt have been a better experience.

5 Stars: Enterprise / My first experience (by Karla J.)

Karla J. — Mon, 25 Apr 2005 01:52:00 GMT

I had never used the services of this car rental agency until I just arrived at the west coast from NY on re-location. I had no idea they gave such nice service as to pick us up at the airport, drive us to our apartment we were renting and then go get the car we wanted to rent. I really felt like a real special and important person with such a service.