Hana Japan Steak House

★★★★☆
  • 7298 San Ramon Rd

    Dublin, CA 94568

    Map & Directions
  • 925-829-7491

About Hana Japan Steak House

Hours
Sat: 4pm-10pm, Sun: 4pm-9pm, Mon-Thu: 11:30am-2pm, 5pm-9pm, Fri: 11:30am-2pm, 5pm-10pm

Food

Food
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I very much agree with "a disgusting dead animal smell in the lobby of the restaurant.". If they change location I might try them again.

3
★★★★★

I very much agree with "a disgusting dead animal smell in the lobby of the restaurant.". If they change location I might try them again.

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I took my daughter to Hana for her 18th birthday. I was very disappointed with AN, \r
our tableside cook. This gentleman was \r
a DUD. Hana is supposed to be an interactive and entertaining experience. It was neither of those. AN so soft

3
★★★★★

I took my daughter to Hana for her 18th birthday. I was very disappointed with AN, \r
our tableside cook. This gentleman was \r
a DUD. Hana is supposed to be an interactive and entertaining experience. It was neither of those. AN so soft

.

Okay so I have been going to this place for years. Usually it is for a birthday party. They are so nice to give a free birthday meal and that is usually the reason we go. The show they put on is good. The thing that really gets me. Is when you get your bill they write in the tip they think you should give them. I think this is very wrong. They shouldn't be writing in the tip that is coming out of your checking account. Times are tough for a lot of people and they would possibly even get a better tip from me if they don't write it in themselves. (There were times when I had cash set aside for a tip because I didn't want it coming out of my checking account) Sorry but they have lost my business because of this. I don't care how good the food is...someone who thinks they are entitled to my hard earned money because they served a large group of people doesn't deserve my money. It is called GRATUITY and here is the definition: 1. (Business / Commerce) a gift or reward, usually of money, for services rendered; tip
2. something given without claim or obligation

1
★☆☆☆☆

Okay so I have been going to this place for years. Usually it is for a birthday party. They are so nice to give a free birthday meal and that is usually the reason we go. The show they put on is good. The thing that really gets me. Is when you get your bill they write in the tip they think you should give them. I think this is very wrong. They shouldn't be writing in the tip that is coming out of your checking account. Times are tough for a lot of people and they would possibly even get a better tip from me if they don't write it in themselves. (There were times when I had cash set aside for a tip because I didn't want it coming out of my checking account) Sorry but they have lost my business because of this. I don't care how good the food is...someone who thinks they are entitled to my hard earned money because they served a large group of people doesn't deserve my money. It is called GRATUITY and here is the definition: 1. (Business / Commerce) a gift or reward, usually of money, for services rendered; tip
2. something given without claim or obligation

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.

WORST EVER !!! We went to hana japan in dublin for my wifes birthday, we waited (standing) for 45min past our reservation forced to buy watered down drinks. The waiting area was disgusting, smelly and small, my 5yr old daughter said it

3
★★★★★

WORST EVER !!! We went to hana japan in dublin for my wifes birthday, we waited (standing) for 45min past our reservation forced to buy watered down drinks. The waiting area was disgusting, smelly and small, my 5yr old daughter said it

.

We went there tonight for my son's 10th birthday. Service was great so was the food. Our waitress Jenny was on top of it. I highly recomend this place!!

3
★★★★★

We went there tonight for my son's 10th birthday. Service was great so was the food. Our waitress Jenny was on top of it. I highly recomend this place!!

.

I have been eating at Hana Japan since I was a child... this has been the place for our family for birthday's and other celebrations. I really want to address the comment about 100 bar glasses being washed in 5 minutes. Having been a

3
★★★★★

I have been eating at Hana Japan since I was a child... this has been the place for our family for birthday's and other celebrations. I really want to address the comment about 100 bar glasses being washed in 5 minutes. Having been a

.

This restaurant is hands down the worst value in the entire tri valley. Incredibly low grade meat, incredibly poor management and staff and a disgusting dead animal smell in the lobby of the restaurant. All for the price of upwards 40

3
★★★★★

This restaurant is hands down the worst value in the entire tri valley. Incredibly low grade meat, incredibly poor management and staff and a disgusting dead animal smell in the lobby of the restaurant. All for the price of upwards 40

.

Came here with the family for my sisters birthday this weekend, and we were sadly disappointed. Even with reservations, expect to wait another 30 minutes in the foul smelling, cramped lobby. Once we were finally sat, we were elbow to

3
★★★★★

Came here with the family for my sisters birthday this weekend, and we were sadly disappointed. Even with reservations, expect to wait another 30 minutes in the foul smelling, cramped lobby. Once we were finally sat, we were elbow to

.

I would rather not rate myself but I am responding to a posting.

I am the General Manager of Hana Japan Steak House, and I am responding to the allegations of a previous poster.
Our restaurant has been a popular local institution for over 30 years. Hana Japan has prided itself with the exemplary quality of our cuisine, our exciting and entertaining style of service which is Family oriented within a friendly environment. We have thrived during the past 3 decades by building relationships with thousands of regular customers.
Based on the complaints of poster ??Swine Flu Virus? and the date with which the poster wrote this post, I am fairly certain I know who this person is. And without getting into specific details, this is a former customer who had a personal axe to grind with our management and certain staff members. Regretfully, this former customer has decided to take their issue onto the Internet and make libelous remarks about Hana Japan Steak House.
Regarding the poster??s suggestions that our restaurant is not sanitary, if what this poster claimed is true, then not only would we have gone out of business years ago, but we would be awash in lawsuits from sick customers. We have never had any issues involving food poisoning or guest illness in our restaurant.
It is a shame that someone would try to poison the reputation of Hana Japan by anonymously posting virulent rants against a respected and popular restaurant.

Jong-Ki Yoon

2
★★★★★

I would rather not rate myself but I am responding to a posting.

I am the General Manager of Hana Japan Steak House, and I am responding to the allegations of a previous poster.
Our restaurant has been a popular local institution for over 30 years. Hana Japan has prided itself with the exemplary quality of our cuisine, our exciting and entertaining style of service which is Family oriented within a friendly environment. We have thrived during the past 3 decades by building relationships with thousands of regular customers.
Based on the complaints of poster ??Swine Flu Virus? and the date with which the poster wrote this post, I am fairly certain I know who this person is. And without getting into specific details, this is a former customer who had a personal axe to grind with our management and certain staff members. Regretfully, this former customer has decided to take their issue onto the Internet and make libelous remarks about Hana Japan Steak House.
Regarding the poster??s suggestions that our restaurant is not sanitary, if what this poster claimed is true, then not only would we have gone out of business years ago, but we would be awash in lawsuits from sick customers. We have never had any issues involving food poisoning or guest illness in our restaurant.
It is a shame that someone would try to poison the reputation of Hana Japan by anonymously posting virulent rants against a respected and popular restaurant.

Jong-Ki Yoon

.

The only reason I'm giving this 2 stars is that the drinks were very good. I've been going to this place on & off for at least 10 years & it used to be good. We went there last night to celebrate a birthday dinner & were shocked at the prices-it's been a year but $4 increase???! for entrees.???! I ordered the halibut-shrimp combination as I have before & was shocked when I got the bill-it was $40!!!!!Of course I went up & questioned it as I hadn't ordered the lobster after all. Apologies were done & the bill adjusted by $10-but still $30 for this??? The quality & quantity are really sad-this used to be a great place to go. We ate early & I should have paid attention as there was only 1 other table of people.As the evening wore on, it got more crowded for a Wed.evening.
Our chef was mediocre which is sad as we've been very entertained in the past. The shrimp tasted old & overdone & this morning I woke up with stomach cramps & almost didn't make it to the bathroom..

We will not be back & I will be sure to let everyone I know about this bad experience..

The place needs a definite overhaul as it looks dirty & dingy!!

1
★★☆☆☆

The only reason I'm giving this 2 stars is that the drinks were very good. I've been going to this place on & off for at least 10 years & it used to be good. We went there last night to celebrate a birthday dinner & were shocked at the prices-it's been a year but $4 increase???! for entrees.???! I ordered the halibut-shrimp combination as I have before & was shocked when I got the bill-it was $40!!!!!Of course I went up & questioned it as I hadn't ordered the lobster after all. Apologies were done & the bill adjusted by $10-but still $30 for this??? The quality & quantity are really sad-this used to be a great place to go. We ate early & I should have paid attention as there was only 1 other table of people.As the evening wore on, it got more crowded for a Wed.evening.
Our chef was mediocre which is sad as we've been very entertained in the past. The shrimp tasted old & overdone & this morning I woke up with stomach cramps & almost didn't make it to the bathroom..

We will not be back & I will be sure to let everyone I know about this bad experience..

The place needs a definite overhaul as it looks dirty & dingy!!

.

This place is uniquely GROSS and absolute FILTH!!! They DO NOT SANITIZE THEIR DISHES. I repeat, THEY DO NOT SANITIZE THEIR DISHES. THEY DO NOT SANITIZE THEIR DISHES. I became suspicious from the outside and even more by the inside appearance. I sat and watched the bartender dipping the glasses in dirty BACTERIA filled water for less than 3 seconds before sending them back out for use again. He did this while no one was at the bar except myself. The waitress gave him several trays of glasses at a time. He then washed over 100 hundred glasses in less than 5 minutes in the same water. SPARE YOURSELF THE MEDICAL BILLS, DISEASE, OR WORSE. YOU WILL REGRET going to a place like this!!! IT NEEDS TO BE SHUT DOWN!!!!

0
★☆☆☆☆

This place is uniquely GROSS and absolute FILTH!!! They DO NOT SANITIZE THEIR DISHES. I repeat, THEY DO NOT SANITIZE THEIR DISHES. THEY DO NOT SANITIZE THEIR DISHES. I became suspicious from the outside and even more by the inside appearance. I sat and watched the bartender dipping the glasses in dirty BACTERIA filled water for less than 3 seconds before sending them back out for use again. He did this while no one was at the bar except myself. The waitress gave him several trays of glasses at a time. He then washed over 100 hundred glasses in less than 5 minutes in the same water. SPARE YOURSELF THE MEDICAL BILLS, DISEASE, OR WORSE. YOU WILL REGRET going to a place like this!!! IT NEEDS TO BE SHUT DOWN!!!!

Cons: PURE GARBAGE...YOUR HEALTH IS AT RISK!

.

This restaurant, used to be one of my favorite. The chefs were amazing; doing tricks with food and utensils. It provided loads of entertainment for my family. Their food was great, loads of flavor and a good blend. However, just recently, my sister and I, and the family, headed to Hana Japan to celebrate our twin birthdays. Apparently, only ONE of us could use a birthday discount and it was only for the fried rice. Later on, my family decided to split some dishes, and we were told that to split a dish between two people, we had to pay a ten dollar fee, which was unnecessary. The portion would even remain the same, and splitting the food would take away all the other discounts. It was something never mentioned. Afterward, the manager was very rude and uncaring. Later, I quickly realized that the food was actually COATED in butter, making it unhealthy. Overall, I do not recommend this restaurant.

1
★★☆☆☆

This restaurant, used to be one of my favorite. The chefs were amazing; doing tricks with food and utensils. It provided loads of entertainment for my family. Their food was great, loads of flavor and a good blend. However, just recently, my sister and I, and the family, headed to Hana Japan to celebrate our twin birthdays. Apparently, only ONE of us could use a birthday discount and it was only for the fried rice. Later on, my family decided to split some dishes, and we were told that to split a dish between two people, we had to pay a ten dollar fee, which was unnecessary. The portion would even remain the same, and splitting the food would take away all the other discounts. It was something never mentioned. Afterward, the manager was very rude and uncaring. Later, I quickly realized that the food was actually COATED in butter, making it unhealthy. Overall, I do not recommend this restaurant.

Pros: Good entertainment, good tasting food.

Cons: High prices, must pay to split a dish, many catches.

.

This was by far the worst dining experience of my life. Birthday Party of 12 people. Prices were unbelievably high, surrounding was filthy, grill wasn't hot enough to cook the food properly, I could go on & on. I took in Baskin Robbins Ice Cream Cake for our celebration. They gladly took the box from me at the door to store in their freezer. When the torture of this meal was complete, we requested our cake. They brought the box to the table and explained that we were not allowed to eat this birthday cake in their restaurant!!! So why did they take it in the first place? The inept feeble minded Mr. Manager said it was their policy and even tho they were not busy on a Wednesday evening, they would not allow us to consume the ice cream cake! He couldn't care less even though I brought plates and forks to avoid them using theirs. We had a party of 12, all heading home in different directions with $68.00 worth of ice cream melting in its box! When the final bills were presented, we were in awe with the totals, not to mention mandatory tips for extremely terrible service. If I never go there again it will be too soon. BEWARE ... If in doubt, go home and eat left overs! I am having a difficult time rating this restaurant, there are no marks low enough to be true to this horrific place.

0
★☆☆☆☆

This was by far the worst dining experience of my life. Birthday Party of 12 people. Prices were unbelievably high, surrounding was filthy, grill wasn't hot enough to cook the food properly, I could go on & on. I took in Baskin Robbins Ice Cream Cake for our celebration. They gladly took the box from me at the door to store in their freezer. When the torture of this meal was complete, we requested our cake. They brought the box to the table and explained that we were not allowed to eat this birthday cake in their restaurant!!! So why did they take it in the first place? The inept feeble minded Mr. Manager said it was their policy and even tho they were not busy on a Wednesday evening, they would not allow us to consume the ice cream cake! He couldn't care less even though I brought plates and forks to avoid them using theirs. We had a party of 12, all heading home in different directions with $68.00 worth of ice cream melting in its box! When the final bills were presented, we were in awe with the totals, not to mention mandatory tips for extremely terrible service. If I never go there again it will be too soon. BEWARE ... If in doubt, go home and eat left overs! I am having a difficult time rating this restaurant, there are no marks low enough to be true to this horrific place.

Pros: Pros? Absolutely Positively None

Cons: Cons? Price, Atmosphere, Lack of Service

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I love this place. Great food, fun, and service. Free on your birthday too! Highly recommended.

2
★★★★☆

I love this place. Great food, fun, and service. Free on your birthday too! Highly recommended.

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have been here on several occasions. It can be pretty pricey, but it is a fun to place to visit because they cook in front of you. shrimp and scallops are delicious.

3
★★★☆☆

have been here on several occasions. It can be pretty pricey, but it is a fun to place to visit because they cook in front of you. shrimp and scallops are delicious.

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.

This place is like Benihana's where the chefs cook right in front of you. It is fun to go here with big groups. The food is pretty good. On your birthday you get a discount, you just have to show proof its your b-day.

4
★★★★☆

This place is like Benihana's where the chefs cook right in front of you. It is fun to go here with big groups. The food is pretty good. On your birthday you get a discount, you just have to show proof its your b-day.

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.

Went for dinner on a friends b-day. For starters i noticed the place looked real dirty.they need to really work on making the place look decent inside.we waited basically 45 min. for our table and when we got seated our waitress seemed rushed by our seemingly small drink order..I understand it was busy but customer service is customer service. our food seemed rubbery also . guess he over cooked the shrimp and undercooked the steak.the cook was entertaining to watch though i give him that.to make it short we had a horribly memorable time there. its our second and last time we will ever go there. SORRY HANA. Benihanna it is the next time . their cheaper and have a lot more professional customer service .

1
★★☆☆☆

Went for dinner on a friends b-day. For starters i noticed the place looked real dirty.they need to really work on making the place look decent inside.we waited basically 45 min. for our table and when we got seated our waitress seemed rushed by our seemingly small drink order..I understand it was busy but customer service is customer service. our food seemed rubbery also . guess he over cooked the shrimp and undercooked the steak.the cook was entertaining to watch though i give him that.to make it short we had a horribly memorable time there. its our second and last time we will ever go there. SORRY HANA. Benihanna it is the next time . their cheaper and have a lot more professional customer service .

Pros: entertaining to watch the cooks

Cons: bad service and pricey below average food

.

Basically, the hostess chewed my sister out and made her cry for asking if we can be seated together. We had reservations for 7:30 but seated at 8:30 which made my grandfather almost leave for he is diabetic and didnt expect to have to wait that long for the table. When I expressed this to the hostess her response was tough. The food was cooked very poor and it was the consciences of all the patrons at the party it was because the staff had an attitude towards us for ?complaining? as we were told by the hostess. When we received the bill, a 17% tip was included that no one felt was earned so we refused to pay the tip and only paid for the food we received. This prompted the bartender to come outside, approach us in such a manner very thug like. He proceeded to un-tuck his shirt and roll up his sleeves as if getting ready to fight and tell us the cops were on the way. Once the officers arrived, we explained the situation to them and were advised although we were justified in our thought process, we still indeed had to pay the 17% gratuity because it was on the menu and we had a party of 6 or large so we paid the difference. I feel they have invented a backdoor operation of collecting 17% gratuity form customers. Guests do not get seated until the table is full regardless if they know each other or not. If 3 different parties of 3 people who do not know each other will be seated together they have 3 different bills, avoiding the higher gratuity charge. Yet if I come with me + 8 and request separate bills we are told no. There is no difference between the 2 other then knowing each other. They charge their guest more money for bringing in business and knowing the people they are dinning with. There is no extra effort put out by the staff or business loss if you seat a party of 8 that knows each other or 2 parties of 4 that do not. Perhaps their gratuity policy should be evaluated. Worst place ever to eat had been goinng there for 7 years too!! what a shame.

0
★☆☆☆☆

Basically, the hostess chewed my sister out and made her cry for asking if we can be seated together. We had reservations for 7:30 but seated at 8:30 which made my grandfather almost leave for he is diabetic and didnt expect to have to wait that long for the table. When I expressed this to the hostess her response was tough. The food was cooked very poor and it was the consciences of all the patrons at the party it was because the staff had an attitude towards us for ?complaining? as we were told by the hostess. When we received the bill, a 17% tip was included that no one felt was earned so we refused to pay the tip and only paid for the food we received. This prompted the bartender to come outside, approach us in such a manner very thug like. He proceeded to un-tuck his shirt and roll up his sleeves as if getting ready to fight and tell us the cops were on the way. Once the officers arrived, we explained the situation to them and were advised although we were justified in our thought process, we still indeed had to pay the 17% gratuity because it was on the menu and we had a party of 6 or large so we paid the difference. I feel they have invented a backdoor operation of collecting 17% gratuity form customers. Guests do not get seated until the table is full regardless if they know each other or not. If 3 different parties of 3 people who do not know each other will be seated together they have 3 different bills, avoiding the higher gratuity charge. Yet if I come with me + 8 and request separate bills we are told no. There is no difference between the 2 other then knowing each other. They charge their guest more money for bringing in business and knowing the people they are dinning with. There is no extra effort put out by the staff or business loss if you seat a party of 8 that knows each other or 2 parties of 4 that do not. Perhaps their gratuity policy should be evaluated. Worst place ever to eat had been goinng there for 7 years too!! what a shame.

Pros: cook infront of you.....thats it!

Cons: everything else~

.

over crowed at table,(seven of us shared the table with another young couple) The table is for six, but really five is more suited. More food was thrown around on the cook top, than was eaten. The food was not that good and way over priced, Went there for grand sons birthday, (does anyone go there if there isn't a birthday)..the cook was mexican, not japanese. I believe Japanese wouldn't be seen in this place.
I don't think it was that sanitary either. I wonder if the health board has inspected here recently. Probably not.

0
★☆☆☆☆

over crowed at table,(seven of us shared the table with another young couple) The table is for six, but really five is more suited. More food was thrown around on the cook top, than was eaten. The food was not that good and way over priced, Went there for grand sons birthday, (does anyone go there if there isn't a birthday)..the cook was mexican, not japanese. I believe Japanese wouldn't be seen in this place.
I don't think it was that sanitary either. I wonder if the health board has inspected here recently. Probably not.

Cons: crowded at table, not well lighted (probably for a reason) and food below average

.

Food is ok, but dont go there with small children. they want to make you pay 8.95 for a kids meal when they are only 3 years old.

They can not eat that much, and it should not be forced on one so young.

She shares with us at meals most places, we wanted to order only rice and they had a problem with that.

Be ware

4
★★★★☆

Food is ok, but dont go there with small children. they want to make you pay 8.95 for a kids meal when they are only 3 years old.

They can not eat that much, and it should not be forced on one so young.

She shares with us at meals most places, we wanted to order only rice and they had a problem with that.

Be ware

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.

Hana Japan is about as dirty outside as it is inside. The food was prepared benihana style- right in front of you. What a great show! Too bad their food was of the worst I have EVER had- loaded with oil, butter, and salt. The service was terrible considering the place was almost completely empty (red flag #1). Also, their prices were WAY too high. Considering their location and conditions of the restaurant they should be charging half of what they do. And, after you taste their food- you almost think they should be paying you. Nickel and diming is the one thing they are good at. Sorry Hana Japan- you need to close.

0
★☆☆☆☆

Hana Japan is about as dirty outside as it is inside. The food was prepared benihana style- right in front of you. What a great show! Too bad their food was of the worst I have EVER had- loaded with oil, butter, and salt. The service was terrible considering the place was almost completely empty (red flag #1). Also, their prices were WAY too high. Considering their location and conditions of the restaurant they should be charging half of what they do. And, after you taste their food- you almost think they should be paying you. Nickel and diming is the one thing they are good at. Sorry Hana Japan- you need to close.

Cons: food, service, cost

.

I think that if you want to have a dinner celebration that this is a great place to do it. Hana Japan is similar to Benihana and is teppan-yaki style where they cook the food on a stove table right in front of you. The thing that I like about Hana is that it is cheaper than Benihana but offers the same kind of food, like shirmp, steak, scallops, filet mignon, lobster and sushi. I go with a classic new york steak and shrimp! Who doesn't like that? I love Hana Japan, but go elsewhere if I am looking for more authentic and diverse menu choices, like sushi, chicken karaage and sashimi.

2
★★★★★

I think that if you want to have a dinner celebration that this is a great place to do it. Hana Japan is similar to Benihana and is teppan-yaki style where they cook the food on a stove table right in front of you. The thing that I like about Hana is that it is cheaper than Benihana but offers the same kind of food, like shirmp, steak, scallops, filet mignon, lobster and sushi. I go with a classic new york steak and shrimp! Who doesn't like that? I love Hana Japan, but go elsewhere if I am looking for more authentic and diverse menu choices, like sushi, chicken karaage and sashimi.

.

We have visited Hana Japan several times - to celebrate a birthday and just for dinner out. The food is excellent and is prepared in front of you with quite a bit of a show. They offer a children's menu and are very family friendly. We have had excellent service - never have to ask for a thing. The food is great - especially the shrimp.

2
★★★★☆

We have visited Hana Japan several times - to celebrate a birthday and just for dinner out. The food is excellent and is prepared in front of you with quite a bit of a show. They offer a children's menu and are very family friendly. We have had excellent service - never have to ask for a thing. The food is great - especially the shrimp.

Pros: Family friendly, Great food, Service

Cons: A little pricey

.

This is a tepinyaki place (like Benihana) where they cook the food in front of you. The chefs are friendly and funny and do a great job at "performing" while preparing the yummy food! The only complaint I had was that it was sooooo hot inside! Granted, you are seated around the grill, but there was no A/C on inside & it was a good 90 degrees outside! Also, they do not do take out! Otherwise, great food, fun place for big groups.

4
★★★★☆

This is a tepinyaki place (like Benihana) where they cook the food in front of you. The chefs are friendly and funny and do a great job at "performing" while preparing the yummy food! The only complaint I had was that it was sooooo hot inside! Granted, you are seated around the grill, but there was no A/C on inside & it was a good 90 degrees outside! Also, they do not do take out! Otherwise, great food, fun place for big groups.

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