Wells Fargo Bank

★☆☆☆☆
  • 8901 W Pico Blvd

    Los Angeles, CA 90035

    Map & Directions
  • 310-550-2915

About Wells Fargo Bank

Categories
  • Banks
  • ATM
Details
  • ATM
Hours
M-F 9am-6pm, Sa 9am-2pm, Su Closed
Phones
  • Toll Free (800-869-3557)

Finance

Finance
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My experience with wells fargo has been awful. I am trying to get a regional manager to complain to and they "won't give out that information"--I was wondering if anybody knows the name and phone number of the current Los Angeles area regional manager.

1
★☆☆☆☆

My experience with wells fargo has been awful. I am trying to get a regional manager to complain to and they "won't give out that information"--I was wondering if anybody knows the name and phone number of the current Los Angeles area regional manager.

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We arrived for our appointment at 2pm, but Ricardo the manager was gone for the day, and Ninnette had not even begun to search for the documents, much less print the hundred or so pages we needed. She couldn't find them, hard-copies or on her computer's network. She tried our socials and still couldn't. So she doesn't know how to find our documents, then goes away -- we thought to find them. I go to her desk fifteen minutes later, and I don't know what she's doing, but when I suggest she calls Ricardo, she does and he directs her to where she might find them. Half an hour later, at least, she comes out of a back room and says "they're printing, but have the wrong date," and she can't change it. The office from which the papers originate closed at 2pm. So you can see that if she had done her job and been READY by 2pm when we arrived, she would have caught this problem. I point this out. She blames me for the wrong date -- I should have come in last Saturday, which is the date on the documents. But I had called days before that and told them my wife would be out of town. She walks away. Finally, the documents arrive at the notary's desk. He believes he has to painstakingly change the date on every document, initial that change, and then have us initial each change. He searches for the signature pages, because they're not marked, because the papers weren't prepared for our arrival. AFter 90 minutes, we're done. But today I just heard back from their online division that they should only have changed dates on ONE document, not all of them, and we will have to re-sign. AT ANOTHER BRANCH FOR SURE.

1
★☆☆☆☆

We arrived for our appointment at 2pm, but Ricardo the manager was gone for the day, and Ninnette had not even begun to search for the documents, much less print the hundred or so pages we needed. She couldn't find them, hard-copies or on her computer's network. She tried our socials and still couldn't. So she doesn't know how to find our documents, then goes away -- we thought to find them. I go to her desk fifteen minutes later, and I don't know what she's doing, but when I suggest she calls Ricardo, she does and he directs her to where she might find them. Half an hour later, at least, she comes out of a back room and says "they're printing, but have the wrong date," and she can't change it. The office from which the papers originate closed at 2pm. So you can see that if she had done her job and been READY by 2pm when we arrived, she would have caught this problem. I point this out. She blames me for the wrong date -- I should have come in last Saturday, which is the date on the documents. But I had called days before that and told them my wife would be out of town. She walks away. Finally, the documents arrive at the notary's desk. He believes he has to painstakingly change the date on every document, initial that change, and then have us initial each change. He searches for the signature pages, because they're not marked, because the papers weren't prepared for our arrival. AFter 90 minutes, we're done. But today I just heard back from their online division that they should only have changed dates on ONE document, not all of them, and we will have to re-sign. AT ANOTHER BRANCH FOR SURE.

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Business and Personal banking should be about providing service to customers. At the Atwater Branch of Wells Fargo it doesn't matter what time of day it is - the service staff is always slow. When opening my business account I waited a good half hour for assistance - and I was the only customer in the new account line!
When I opened my business account - I was told mis-information on when deposited funds would be available. So checks bounced. I was told mis-information on overdraft protection - so other checks bounced
The Atwater Village Branch manager was rude and abusive when I complained.
It took calling Wells Fargo's Regional Manager before nsf charges were reversed.
Even the Regional Manager complained about the Atwater Village Wells Fargo branch - saying "the nearby Los Feliz Wells Fargo is a much better branch!"

PROS: 2 Sidewalk and 2 Drive-Thru ATMS
CONS: Worst support staff I've ever encountered at a bank

1
★☆☆☆☆

Business and Personal banking should be about providing service to customers. At the Atwater Branch of Wells Fargo it doesn't matter what time of day it is - the service staff is always slow. When opening my business account I waited a good half hour for assistance - and I was the only customer in the new account line!
When I opened my business account - I was told mis-information on when deposited funds would be available. So checks bounced. I was told mis-information on overdraft protection - so other checks bounced
The Atwater Village Branch manager was rude and abusive when I complained.
It took calling Wells Fargo's Regional Manager before nsf charges were reversed.
Even the Regional Manager complained about the Atwater Village Wells Fargo branch - saying "the nearby Los Feliz Wells Fargo is a much better branch!"

PROS: 2 Sidewalk and 2 Drive-Thru ATMS
CONS: Worst support staff I've ever encountered at a bank

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