U-Haul Of Agoura

★★☆☆☆
  • 28650 Canwood St

    Agoura Hills, CA 91301

    Map & Directions
  • 818-889-2353

Automotive

Automotive
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1577 E Los Angeles Ave Simi Valley, CA

2.4 5
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Excellent and quick service. We reserved online so that everything was ready to go when we arrived. Price as quoted, no surprises.

5
★★★★★

Excellent and quick service. We reserved online so that everything was ready to go when we arrived. Price as quoted, no surprises.

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0
★☆☆☆☆
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Rented a 14 footer and returned it in the condition it got and they charged my credit card $114 for repair work. When I checked the truck out, I was told to go inspect it by myself. When I returned it they pointed out some very minor damage near the roof which I hadn't noticed and billed me for it. When I tried to explain that it was so minor that I hadn't noticed it they said that was too bad, and too late because I had already been charged for it. Alex was very rude and I overheard him tell one of the associates that he "didn't doubt that I was telling the truth" but he charged me anyway. It seems that ripping off customers is their modus operandi. If you still want to use this business, make sure an employee does the inspection with you prior to taking a truck off the lot and mark every thing you might find. I will never use them again

1
★☆☆☆☆

Rented a 14 footer and returned it in the condition it got and they charged my credit card $114 for repair work. When I checked the truck out, I was told to go inspect it by myself. When I returned it they pointed out some very minor damage near the roof which I hadn't noticed and billed me for it. When I tried to explain that it was so minor that I hadn't noticed it they said that was too bad, and too late because I had already been charged for it. Alex was very rude and I overheard him tell one of the associates that he "didn't doubt that I was telling the truth" but he charged me anyway. It seems that ripping off customers is their modus operandi. If you still want to use this business, make sure an employee does the inspection with you prior to taking a truck off the lot and mark every thing you might find. I will never use them again

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0 out of 1 people found this review helpful.

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I wanted to get a hitch on our car recently, and checked the U-Haul web site for the specific type to match the car. We also set up an appointment online, which unfortunaly was several weeks later. When I showed up for the appointment, they didn't have that particular hitch even though it was specified on the installation appointment. They claimed that they do not receive the hitch information when they get scheduled from the website, so basically they just blamed HQ. The manager was not around, and there was no one in the store who had authority to make a decision on what to do, so I ended up not getting a hitch, and will never return to that place.

2
★★☆☆☆

I wanted to get a hitch on our car recently, and checked the U-Haul web site for the specific type to match the car. We also set up an appointment online, which unfortunaly was several weeks later. When I showed up for the appointment, they didn't have that particular hitch even though it was specified on the installation appointment. They claimed that they do not receive the hitch information when they get scheduled from the website, so basically they just blamed HQ. The manager was not around, and there was no one in the store who had authority to make a decision on what to do, so I ended up not getting a hitch, and will never return to that place.

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0 out of 1 people found this review helpful.

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Rented a U-haul van here about 2 years ago. Can't say that I had a great experience. The lines weren't long but it took the staff such a long time to deal with each person that I ended up waiting almost 45 minutes before it was my turn to check out a van. Same thing happened when I returned the van, it was another half an hour or so just to get everything settled.

3
★★★☆☆

Rented a U-haul van here about 2 years ago. Can't say that I had a great experience. The lines weren't long but it took the staff such a long time to deal with each person that I ended up waiting almost 45 minutes before it was my turn to check out a van. Same thing happened when I returned the van, it was another half an hour or so just to get everything settled.

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0 out of 1 people found this review helpful.

More about U-Haul Of Agoura

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box storage & moving pods; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

 

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