Goleta Valley Optical

★★★☆☆
  • 5124 Hollister Ave

    Santa Barbara, CA 93111

    Map & Directions
  • 805-967-1012

About Goleta Valley Optical

Hours
Mon 9:00-18:00, Tue 9:00-18:00, Wed 9:00-18:00, Thu 9:00-18:00, Fri 9:00-18:00, Sat 10:00-17:00, Sun closed
Reservations
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3.0 7
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I left my glasses clip to be repaired and they didnt even keep in touch with my on its progress!!! I will never ever buy anything from this company again!! Very disatisfied about there service there service sucks

0
★☆☆☆☆

I left my glasses clip to be repaired and they didnt even keep in touch with my on its progress!!! I will never ever buy anything from this company again!! Very disatisfied about there service there service sucks

.

Had the same problem. Coating came off one pair of glasses after just over a year. Obviously defective. They refused to repair or replace saying manufacturers warranty ran out after one year.\n\nNot their problem!\n\nEventually offered 35% discount off a new pair.\n\nNo way I'll get ripped off again by these guys.\n\nThey just lost a loyal, multi year customer to Costco when they could have made lifelong friend and advocate. Go figure!

0
★☆☆☆☆

Had the same problem. Coating came off one pair of glasses after just over a year. Obviously defective. They refused to repair or replace saying manufacturers warranty ran out after one year.\n\nNot their problem!\n\nEventually offered 35% discount off a new pair.\n\nNo way I'll get ripped off again by these guys.\n\nThey just lost a loyal, multi year customer to Costco when they could have made lifelong friend and advocate. Go figure!

.

The people here were extremely nice while I ordered 500 glasses loaded with all perks. But less then two years later, while on vacation, the coating came off part of my lenses. When I called to ask they be repaired I was told the warantee on my perks was not valid because of some detail they had forgotten to mention while I purchased my expensive glasses. The girl on the phone didn't even say ""I'm sorry."" I now have to throw the glasses away. Have never had this trouble with any other glasses--therefore I would question the quality of the lenses they are selling if I were a new customer. My glasses didn't even last 2 years and I wasn't rough on them. Ouch. 500 dollars. And no warning about warantees.

1
★★★☆☆

The people here were extremely nice while I ordered 500 glasses loaded with all perks. But less then two years later, while on vacation, the coating came off part of my lenses. When I called to ask they be repaired I was told the warantee on my perks was not valid because of some detail they had forgotten to mention while I purchased my expensive glasses. The girl on the phone didn't even say ""I'm sorry."" I now have to throw the glasses away. Have never had this trouble with any other glasses--therefore I would question the quality of the lenses they are selling if I were a new customer. My glasses didn't even last 2 years and I wasn't rough on them. Ouch. 500 dollars. And no warning about warantees.

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The service at Goleta Valley Optical used to be great, but things have changed recently. In July 2010, they took 8 days to make a pair of glasses they had promised in 3-5 days. Then, when the glasses were stolen in September 2010, they took THREE WEEKS to replace them again after promising 3-5 days. I believe the manager is well-intentioned and competent but there are new employees who don't sufficiently respect their customers and understand that they are dealing with what is essentially medical equipment.

1
★☆☆☆☆

The service at Goleta Valley Optical used to be great, but things have changed recently. In July 2010, they took 8 days to make a pair of glasses they had promised in 3-5 days. Then, when the glasses were stolen in September 2010, they took THREE WEEKS to replace them again after promising 3-5 days. I believe the manager is well-intentioned and competent but there are new employees who don't sufficiently respect their customers and understand that they are dealing with what is essentially medical equipment.

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.

My daughter snapped my glasses in half and it was almost 4 in the afternoon. Knowing the length of time glasses normally take I was in a panic. They were able to find a frame and size down my lenses in about 45 minutes. Thank you thank you Dan and Becky and the rest of the crew there!

5
★★★★★

My daughter snapped my glasses in half and it was almost 4 in the afternoon. Knowing the length of time glasses normally take I was in a panic. They were able to find a frame and size down my lenses in about 45 minutes. Thank you thank you Dan and Becky and the rest of the crew there!

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I've bought my last few pairs of glasses from Goleta Valley Optical and have been very pleased every time, they went the extra mile. They have great prices, excellent service, and they'll probably even remember your name!

5
★★★★★

I've bought my last few pairs of glasses from Goleta Valley Optical and have been very pleased every time, they went the extra mile. They have great prices, excellent service, and they'll probably even remember your name!

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.

These guys do the normal things w/ frames and eye exams, I found it to be no different than any other place. I would suggest this place no differently than any other place. The eye examiner is nice and will make good conversation to avoid a boringly dreadful visit. Good place!

5
★★★★★

These guys do the normal things w/ frames and eye exams, I found it to be no different than any other place. I would suggest this place no differently than any other place. The eye examiner is nice and will make good conversation to avoid a boringly dreadful visit. Good place!

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